Beata Hosseini
United Kingdom
Summary
Experienced Business Development Representative with a successful track record in the technology sector, specialising in the Middle East market. Recognised for the ability to establish and nurture valuable client relationships, resulting in consistent growth and satisfaction across diverse markets. Strong communicator with an unwavering commitment to delivering exceptional results.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Business Development Representative
HiBob
London
02.2023 - Current
- Executing outbound prospecting campaigns through email, phone calls, LinkedIn and events,
- Building and maintaining strong sales pipelines by continuously sourcing and engaging with potential customers,
- Developing and maintaining long-term relationships with key accounts and strategic partners,
- Meeting and exceeding sales targets for lead generation and customer acquisition in the Middle East and Eastern Europe.
Business Development Representative for EMEA
Amazon Web Services
London
08.2022 - 01.2023
- Working closely with marketing, merchandising and stakeholders to meet targets and move new customers to the cloud,
- Contributing to prospecting and lead generation activities,
- Developing long-term strategic relationships with key accounts and customers,
- Meeting and exceeding targets for prospecting and new customer acquisition.
Bilingual Customer Satisfaction Representative
Busuu
London
01.2022 - 08.2022
- Responding to customers in English and Polish via Zendesk regards technical bugs, content issues, cancellations and refunds,
- Providing support to B2B customers,
- Guiding users through the application updated features and functions,
- Dealing with positive and negative feedback via different social platforms and defending chargebacks.
Customer Service Associate
Qwikfone
London
09.2020 - 05.2022
- Processing and handling customer queries via telephone, eDesk, Replyco, social platforms and LiveChat,
- Ensuring monthly target sales on eBay, Amazon, Shopify and Backmarket,
- Administering payments and finances,
- Liaising and maintaining positive relationships with external partners,
- Providing technical consultation for customers,
- Managing complaints department and difficult customers.
Customer Service Specialist
UK and Middle East, Evisa Express
Katowice
09.2018 - 08.2020
- Selling electronic visas to fifteen countries,
- Training & managing customer support staff,
- Measuring & enforcing customer satisfaction standards,
- Handling & resolving complaints,
- Providing support to VIP customers - from UAE, Oman and Saudi Arabia),
- Working closely with Oman Royal Police and managing applications for business visas for GCC residents.
Representative of the Youth Centre
Istanbul Arel University
İstanbul
01.2017 - 01.2018
- Designing & planning NGO project,
- Travel document arrangement for outgoing students,
- Teaching English in local primary schools and organising gatherings for kids,
- Creating social media content & managing platforms.
Education
Master of International Economic Relations - International Business
Dokuz Eylül University
Izmir 10.2014 - 10.2016
Master of International Economic Relations - International Business
University of Economics
Katowice 10.2014 - 10.2016
Bachelor of International Economic Relations - International Business
University of Economics
Katowice 10.2011 - 10.2014
Skills
- International Relations,
- Customer Success,
- Creativity & Problem Solving,
- Time Management,
- Leadership & Teamwork,
- Cultural Awareness
Languages
Polish
Native
English
Fluent
Persian
Intermediate
Timeline
Business Development Representative
HiBob
02.2023 - Current
Business Development Representative for EMEA
Amazon Web Services
08.2022 - 01.2023
Bilingual Customer Satisfaction Representative
Busuu
01.2022 - 08.2022
Customer Service Associate
Qwikfone
09.2020 - 05.2022
Customer Service Specialist
UK and Middle East, Evisa Express
09.2018 - 08.2020
Representative of the Youth Centre
Istanbul Arel University
01.2017 - 01.2018
Master of International Economic Relations - International Business
Dokuz Eylül University
10.2014 - 10.2016
Master of International Economic Relations - International Business
University of Economics
10.2014 - 10.2016
Bachelor of International Economic Relations - International Business
University of Economics
10.2011 - 10.2014
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