Beah Sofia Taga-an
Davao City,Philippines
Summary
I'm Beah Sofia Taga-an, solution-oriented that handles Dental claims with 1 year of experience in service and support. Offering expertise in listening to their concern, and help them resolve it in a timely manner. Also, dedicated to customer loyalty and their satisfaction.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Concentrix
Davao City, Philippines
03.2025 - 04.2026
- Taking calls and resolving their concerns has been my everyday scenario for a whole year. We were also responsible for the denied claims, incorrect processing, and discrepancies. Our main purpose was to help and ensure that their issue would be taken care of. Professionally, we communicate, investigate, and assess what we can do better.
- Managed complaints with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
Education
Bachelor of English Language Major in Applied Linguistics
University of Southeastern Philippines
Davao City01-2024
Accountancy, Business and Management
Compostela National High Scool
Davao de Oro01-2023
Special Program in Journalism
Compostela National High School
Davao de Oro01-2024
Skills
- Detail orientation
- Problem-solving
- Time-management
- Product knowledge
Languages
English
Upper Intermediate
B2
Hobbies and interests
- I love to play games. I didn't know it was a skill but it is. (i.e. chess, badminton, cellular games...)
- I like to go outside see new places, walk and talk to new people.
- Deep thinker, problem solver(i.e. puzzles, adventures...)
References
- Robert Alayon - Team Leader / Mentor Contact: robert.alayon@concentrix.com
Timeline
Customer Service Representative
Concentrix
03.2025 - 04.2026
Bachelor of English Language Major in Applied Linguistics
University of Southeastern Philippines
Accountancy, Business and Management
Compostela National High Scool
Special Program in Journalism
Compostela National High School