Summary
Overview
Work history
Education
Skills
Timeline
Generic

'Bayo Ademuwagun

Wakefield,Wakefield

Summary

Compassionate and dedicated Support Worker with Years of experience providing exceptional care and assistance to individuals in need. Proficient in supporting clients with diverse needs, including Autism, learning and physical disabilities, mental health and elderly care. Adept at fostering a positive and supportive environment through strong interpersonal and communication skills. Skilled in implementing care plans, promoting independence, and ensuring the well-being of clients. Committed to maintaining confidentiality and treating individuals with dignity and respect. Seeking an opportunity to contribute my skills and passion for helping others in a rewarding support role.

Overview

18
18
years of professional experience
6
6
years of post-secondary education

Work history

Support worker

Voyage Care
Wakefield
05.2023 - Current
  • Assisting and supporting service users with autism, learning disabilities and challenging behaviours through goal-oriented activities and daily living skills.
  • Providing and Monitoring Service Users physical and emotional well being.
  • To provide assistance with personal care and taking of medication if required.
  • Working with Support Managers and Active Support Specialists, to contribute to planning, implementation, review and ongoing
  • development of person centered support services.
  • Built strong patient relationships through compassionate care and friendly rapport building.
  • Provide support that is respectful, promotes dignity and independence.

Retail Sales Assistant

BP Spar Fall Ings
Wakefield, West Yorkshire
03.2023 - 05.2023
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Controlling and replenishing stock levels
  • Maximize sales by delivering excellent customer service
  • Till operation and cash handling
  • Maintaining security within the store according to Company procedures
  • Ensuring that all store standards including customer service, health and safety, and food and hygiene are maintained
  • General cleaning duties
  • To maintain and up date administration in accordance with existing procedures

Sales Floor Volunteer

British Heart Foundation (Furniture & Elect Store)
Wakefield, West Yorkshire
03.2023 - 05.2023
  • Being first point of contact for customers when they enter the furniture store, greeting customers, helping them find items they're looking for and answering their questions, with help on hand from the store team. Providing invaluable help in running of the shop, keeping it stocked and attractively displayed.
  • Dealing with face-to-face, phone and online enquiries, supported by the team. Managed over 40 calls per day, thereby increasing donations and sales by 10%
  • Helping customers on shop floor & providing good all-round customer service
  • Promoting campaigns and any in-store sales to customers
  • Working on window and shop displays to make them look their best
  • Keeping shop tidy, clean and well organized – some light housekeeping
  • Helping fellow volunteers and staff with customer queries

Customer Service Officer/Personal Assistant

Lagos state Mortgage Board
Lagos, Nigeria
11.2014 - 02.2023
  • Worked as Customer Service Officer/Personal Assistant to the General Manager for the biggest Real Estate Public Agency in Nigeria and represent a luxury brand through acting on public agency values, best practice and legal compliance.
  • Answered product and service questions and offered information on related products and services
  • Boosted new customer NPS scores by 10%
  • Discussed account details with customers and recommend products and services to them based on listening to their needs and interests
  • Performing secretariat work and providing General Manager with day-to-day administrative support
  • Achieved high call quality scores each week, based on each customer's level of satisfaction after they received a resolution
  • Maintained customer account information database (including cancelling and updating customer accounts)
  • Answering Emails and Phone calls, and also taking all kinds of messages on behalf of General Manager
  • Entered orders for customers in computer system for products or services and recorded customer information in database
  • Processed refunds for customers or billing adjustments based on information from computerized billing system and customer feedback
  • Prepared monthly reports on customer satisfaction.

Support Worker

Agape Care Home Services
Lagos, Nigeria
12.2020 - 01.2023
  • Helping Patients Move around.
  • Making Patients feel Comfortable
  • Prompting and supporting clients for medical appointments.
  • Assist Patients with Personal Care
  • Supporting the residents emotionally
  • Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
  • Led group activity programmes to support independence and encourage community inclusion.

JOURNALIST/CUSTOMER SERVICE MANAGER

MICE MEDIA LIMITED
Lagos, Nigeria
01.2011 - 10.2014
  • Gathering of information of past and current events through interviews, press releases, public records, research and other sources
  • Answered daily calls from customers in a high-volume call centre regarding service problems, product order progress, and other concerns
  • Recognized as a top call centre agent with above-average satisfaction rates on monthly customer service surveys
  • Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges
  • Increased positive customer interaction by 25%, cultivating lasting working relationships by asking open- ended questions to assess and cater to individual needs
  • Assisting customers in making a decision about a product or service to buy
  • Keeping accurate records of discussions or correspondence with customers.

BUSINESS DEVELOPMENT EXECUTIVE

GRACE SPRINGS FARMS
Lagos, Nigeria
07.2009 - 12.2010
  • Responsible for account development, cold calling, assessing client needs, and identifying solutions
  • Manage account relationships, contract negations, sales, pricing, billing, and logistics
  • Collaborate with cross-functional teams to improve customer service experience
  • Lead planning, strategy, proposal process, and bid preparation
  • Perform market research on competitive landscape and industry trends
  • Train and mentor new sales representatives.

EVENTS SUPERVISOR

PRETTY FABULOUS FLOWERS & EVENTS
Lagos, Nigeria
03.2009 - 06.2009
  • Supervising, directing and coordinating the activities of personnel, contractors and vendors as required to successfully execute the assigned events to meet contractual obligations and quality customer service standards
  • Developing effective relationships with contractors and other suppliers of events services
  • Organized and implementing events such as conferences, exhibitions, open days and press tours
  • Fostering effective relationship between the organization and the public through public relations strategies.

CREDIT CONTROL OFFICER

UNITED PARCEL SERVICE
Lagos, Nigeria
10.2005 - 06.2008
  • Collection of cheque, draft, withholding Tax receipt and other financial payment from clients
  • Reconciliation of client's account, distribution and submission of client's
  • Invoice and maintaining effective relationship with clients
  • Managed over 50 customer calls per day thereby increasing sales by 10%
  • Received and processed payments
  • Update vehicle notes in the system
  • Filed documents and processed incoming and outgoing mail according to criteria
  • Gathered market and customer information to figure out the customer needs
  • Advised product developers on improvements to include in new developments
  • Created proposal documents as part of formal bidding procedure
  • Provided customers with detailed and accurate quotes and cost
  • Developed strong, proactive, customer-focused relationships with contractors to help drive demand.

Education

Bachelor of Science - Political Science

National Open University of Nigeria
Abuja, Nigeria
05.2016 - 05.2020

Ordinary National Diploma - Mass Communication

Lagos State Polytechnic
Lagos, Nigeria
02.2006 - 05.2008

Skills

  • Medication administration
  • Social Care
  • Microsoft Office
  • Written and Verbal Communication Skills
  • Analysis skills
  • Enthusiastic communicator
  • Safeguarding policies
  • Documentation expertise
  • Care plan management and development
  • Elderly care
  • Leadership
  • Conflict management
  • Cash handling
  • Results driven
  • Superb time management


Timeline

Support worker

Voyage Care
05.2023 - Current

Retail Sales Assistant

BP Spar Fall Ings
03.2023 - 05.2023

Sales Floor Volunteer

British Heart Foundation (Furniture & Elect Store)
03.2023 - 05.2023

Support Worker

Agape Care Home Services
12.2020 - 01.2023

Bachelor of Science - Political Science

National Open University of Nigeria
05.2016 - 05.2020

Customer Service Officer/Personal Assistant

Lagos state Mortgage Board
11.2014 - 02.2023

JOURNALIST/CUSTOMER SERVICE MANAGER

MICE MEDIA LIMITED
01.2011 - 10.2014

BUSINESS DEVELOPMENT EXECUTIVE

GRACE SPRINGS FARMS
07.2009 - 12.2010

EVENTS SUPERVISOR

PRETTY FABULOUS FLOWERS & EVENTS
03.2009 - 06.2009

Ordinary National Diploma - Mass Communication

Lagos State Polytechnic
02.2006 - 05.2008

CREDIT CONTROL OFFICER

UNITED PARCEL SERVICE
10.2005 - 06.2008

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