Summary
Overview
Work history
Education
Skills
Timeline
Generic

Bayleigh Matthews

Orpington,Kent

Summary

A highly motivated professional with a strong ability to be polite and approachable when meeting new people, complemented by excellent time management and communication skills. Demonstrates initiative and the capacity to recognise tasks that need completion without direction, ensuring efficient front desk operations. Confident and creative, with a keen interest in learning new skills, adept at teamwork and IT skills. Career goals include leveraging these competencies to enhance customer service experiences and contribute effectively to team success.

Overview

4
4
years of professional experience

Work history

Peer Support Navigator

Youth Ink Charity
Bromley, Kent
10.2024 - Current

I am a Peer Support Navigator. I offer support to young people going through the criminal justice system as well as going to schools. I create and deliver sessions on various topics such as county line and exploitation.

I had to exercise my public speaking when delivering presentations to managers and staff within the Youth Justice Service.

As well as that, other roles include:

- Administration

- Data collection

- Behaviour management

Interviewer

Bromley Civic Center
Bromley, Kent
08.2025 - 08.2025

Due to my experiences as a young care leaver, I was asked to complete the Young Recruiter Training to assist at job interviews within Social Services. I recently joined an interview panel for the role of Group Manager alongside an Assistant Director of Children's Social Care, an Assistant Director of our Specialist Services and a Senior HR Consultant. I asked both candidates questions, took notes and provided feedback to the rest of the panel on who I thought would be the best fit for the role. Later that day, I received emails from the rest of the panel complimenting me on my " mature and insightful contribution" and saying that I provided " a valuable context" to the discussions.

Volunteer

Bromley Social Services
Bromley, Kent
03.2025 - 03.2025

Interviewer

Bromley Changes
Bromley, Kent
10.2024 - 10.2024

I was a member of the interview panel where I interviewed candidates for a management role.

This entailed:

- Listening

- Note-taking

- Debriefing

- Providing feedback

KP

Triple Two Cafe
Bromley, Kent
07.2024 - 08.2024

I was hired as kitchen staff.

  • This meant ensuring the cleanliness and safety of the kitchen and equipment, as well as preparing food.
  • Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
  • Promoted a healthy work environment by adhering to safety regulations and standards.

Young Leader/ Volunteer

Boxup Crime
Ilford, Redbridge
11.2021 - 03.2022
  • Box up is a boxing gym in Ilford that holds community sessions on a Thursday
  • Reception - Greeting customers, sign them in or sign them up as a new member, answering phone calls, taking payments, handled confidential information as well as showing new customers around and explaining the facilities.
  • I would go in on a Thursday during the community sessions and show children and young people how to box as well as training exercises
  • On those days I also took the initiative and cleaned the toilets and made sure all the equipment, such as boxing gloves, weights etc were clean and ready to use
  • I was made a Young Leader until I left the area.

Education

NVQ Level 1 - Health And Social Care

Bromley College Of Further Education
Greater London
09/2024 - 06/2025

The CPD Certification Service - Understanding Young Minds

Virtual College
Online
12/2022 - 12/2022

The CPD Certification Service - Level 1 Food Hygiene

Virtual College
Online
06/2022 - 06/2022

The CPD Certification Service - Level 2 Food Hygiene

Virtual College
Online
07/2022 - 07/2022

Functional Skills - English

The Write Time
Croydon
01/2023 - 06/2024

Functional Skill Level 1 - Maths

Write Time School
Croydon
01/2023 - 06/2024

The CPD Certification Service - Care

Virtual College
Online
12/2022 - 09/2024

Skills

  • Ability to be polite and approachable when meeting new people
  • Listening and answering queries
  • Excellent time management
  • Showing initiative and recognising what needs to be done without being told
  • Front desk
  • Communication
  • Friendly and polite
  • Confident
  • IT Skills
  • Creative
  • Team working
  • Keen to learn new skills

Timeline

Interviewer

Bromley Civic Center
08.2025 - 08.2025

Volunteer

Bromley Social Services
03.2025 - 03.2025

Peer Support Navigator

Youth Ink Charity
10.2024 - Current

Interviewer

Bromley Changes
10.2024 - 10.2024

KP

Triple Two Cafe
07.2024 - 08.2024

Young Leader/ Volunteer

Boxup Crime
11.2021 - 03.2022

NVQ Level 1 - Health And Social Care

Bromley College Of Further Education
09/2024 - 06/2025

The CPD Certification Service - Understanding Young Minds

Virtual College
12/2022 - 12/2022

The CPD Certification Service - Level 1 Food Hygiene

Virtual College
06/2022 - 06/2022

The CPD Certification Service - Level 2 Food Hygiene

Virtual College
07/2022 - 07/2022

Functional Skills - English

The Write Time
01/2023 - 06/2024

Functional Skill Level 1 - Maths

Write Time School
01/2023 - 06/2024

The CPD Certification Service - Care

Virtual College
12/2022 - 09/2024
Bayleigh Matthews