Bavanusha Tharmakulasingam

• Packaged customer items carefully, ensuing merchandise safety.
• Assisted customers with enquiries to enhance their shopping experience.
• Kept up-to-date with store promotions to provide accurate information to customers.
• Coordinated with team members for smooth shift transitions.
• Collaborated closely with store management for daily operations success.
• Enhanced customer satisfaction by promptly addressing issues and concerns.
• Resolved customer complaints professionally leading to higher retention rates.
• Used Point of Sale system efficiently, speeding up transactions.

• Ensured compliance with accounting standards through diligent record keeping.
• Processed staff expenses claims, ensured fair reimbursement practices.
• Assisted in monthly closings, ensured timely completion of tasks.
• Liaised with clients regarding overdue payments, facilitated swift resolution of issues.
• Managed client accounts to ensure timely payments.
• Managed petty cash transactions, safeguarded company resources.
• Assisted senior accountant for audit preparation.
• Assisted in budget preparation, helped control expenditure.
• Facilitated internal audits through organised documentation management.
• Coordinated with various departments regarding invoicing matters, resolved queries efficiently.
• Input sales, purchase and cash transactions.
• Verified invoices against purchase orders to support smooth execution of month-end processes.
• Uploaded invoices using [Software] after verifying data..
• Calculated bills owed by customers, prepared invoices and distributed statements.
• Verified figures with cross-checking of different accounts and documentation.
• Recorded sales transactions, outgoing payments, and receipts to support financial governance.
• Used correct classifications and coding for accounting transactions.

• Exhibited excellent problem-solving skills for effective dispute resolution.
• Navigated multiple software systems proficiently, enhancing task completion speed.
• Demonstrated empathy whilst handling challenging customer issues.
• Facilitated seamless communication between management and customers.
• Maintained detailed records of all interactions, comments, complaints, and actions taken for future reference.
• Fostered trust and loyalty through honest communication with customers.
• Managed high-volume customer inquiries in a professional manner.
• Delivered exceptional service with timely responses to queries.
• Improved operational efficiency by streamlining customer care processes.
• Enhanced customer satisfaction by addressing and resolving complaints swiftly.
• Identified potential sales opportunities during routine interactions to boost revenue growth.
• Tracked market trends, influencing product development decisions.
• Prepared necessary forms to complete transactions.
• Offered current, accurate advice on optional solutions for concerns.

Targeted pre school children receiving one cooked meal each per day.

Parents receiving awarness on children's nutritional cum hygience requirements .

children 's attendance to school improving /rerularizing.

child rights awarness.

Gender and related violence.

Prevention of alcohol,drug related problems.

Economic empowerment as well as on general communication and reporting.

• Collaborated closely with co-facilitators for seamless event progression.
• Adopted flexible approach in response to unforeseen challenges.
• Developed workshop materials to enhance participant understanding.
• Adapted facilitation style to suit varying audience needs.
• Managed conflict within groups, ensuring smooth operation.
• Promoted active learning through dynamic facilitation techniques.