BATUHAN ULUSOY
LONDON,ILFORD
Summary
Warm, service-driven hospitality professional with a strong background in guest relations and front-of-house operations. Skilled in creating personalized, memorable experiences for guests while maintaining a polished, welcoming presence as a door host. Passionate about luxury service, with a keen eye for detail, strong communication skills, and the ability to anticipate guest needs. Seeks solutions to problems and applies extensive analytical knowledge to findings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Part Time Door Host
Great Scotland Yard Hotel
London
01.2025 - Current
- Offered warm and friendly greetings.
- Ensuring smooth entry process by managing queues effectively.
- Escorting guests to their rooms and giving a tour.
- Offered personalized recommendations.
- Managed difficult situations calmly, ensuring minimal disruption.
- Quickly resolving any complaints or issues.
- Asking for feedback during and after the stay.
- Anticipating needs and surprising guests with thoughtful gestures.
Guest experience Host
Great Scotland Yard Hotel
London, United Kingdom
07.2024 - 01.2025
- Delivered exceptional customer service by efficiently addressing guests' concerns.
- Orchestrated pleasant guest arrivals for a warm welcome to the establishment.
- Enhanced guest experiences with proactive communication and problem-solving skills.
- Ensured cleanliness of communal areas, providing a pleasing environment for guests.
- Collaborated with other departments effectively, resulting in coordinated efforts across all functions of the hotel.
- Fostered strong relationships with guests through positive interactions, enriching the overall guest experience.
Assistant coordinator
Sultangazi Science and Innovation Centre
Istanbul , Turkey
01.2023 - 02.2024
- Monitored processes and proposed recommendations for improvements.
- Planning & coordinating events and activities, maintaining smooth and efficient workflow.
- Assisted in creating and updating project documentation templates.
- Provide detailed information about the company and its amenities.
- Build and maintained strong relationships with partners and key stakeholders.
- Addressing student’s needs for new projects and resolving administrative issues for new candidates.
Education
Certificate of Higher Education - Geographic Information Systems
Istanbul University
Istanbul - Turkey 09/2020 -
Skills
- Public relations
- Marketing
- Problem-solving
- Communication skills
- Multilingual
- Customer-focused
- Microsoft office programs
- ID verification techniques
- Physical resource management
- Safety protocols knowledge
Languages
English
Fluent
Turkish
Native
Swedish
Beginner
Bulgarian
Beginner
Greek
Beginner
Affiliations
- Playing Guitar, Pens and Journaling, Perfumery, Photography and Aviation
Certification
English - Advanced Language Courses (Private Speaking Classes & Academic Proficiency Programs) Between 2020 - 2024
Online Drop-Shipping Certificate Course on How to start your online business from scratch - 2020
References
References available upon request.
Timeline
Part Time Door Host
Great Scotland Yard Hotel
01.2025 - Current
Guest experience Host
Great Scotland Yard Hotel
07.2024 - 01.2025
Assistant coordinator
Sultangazi Science and Innovation Centre
01.2023 - 02.2024
Certificate of Higher Education - Geographic Information Systems
Istanbul University
09/2020 -
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