Bassey Ezinwa Njoku
MIDDLESBROUGH
Summary
Detail-oriented, personable and results driven professional with strong problem-solving abilities and exceptional verbal and written communication skills. Proven success in handling customer issues and and resolving customer complaints. Demonstrates proficiency in Microsoft Office, alongside a keen attention to detail and empathetic listening skills. Committed to leveraging these competencies to deliver outstanding customer service and improving customer satisfaction and foster effective collaboration in professional environments.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work history
Amazon Associate
Amazon
MIDDLESBROUGH, North Yorkshire
2024.10 - Current
- Dealt with Driver queries contributing to achieving 'Best in EU' status for my site NCL2
- Achieved 95% productivity targets through effective communication and collaboration.
- Improved safety protocols through proactive identification of issues.
- Providing accurate information about yard rules and Amazon site modus operandi.
Client Service Referral/ Public relations officer
MIDO Health Diagnostics Centre
Aba
2015.02 - 2022.12
- Respond to customer inquiries via phone, email etc
- Tracked and followed up with clients to ensure client-service satisfaction; improving customer satisfaction by 20%
- Managed the public relations aspect of a potential crises situation;
- Handle customer complaints professionally and escalate to the Director when necessary.
- Demonstrated strong communication and conflict resolution skills
- Provide accurate information about services.
Living Benefits Advisor
ARM Life PLC
Port-Harcourt
2013.07 - 2015.09
- Generate list of prospective clients
- Carry out needs analyses and advise clients of suitable ARM life insurance products
- Update and maintain customer records
- Assist with account setup, payment processing, and general inquiries about ARM life insurance and financial services
- Evolve sales strategies to compete with other agents/ companies that sell insurance
Education
BSc - Human physiology
Anambra State university
2005.09 - 2009.06
NVQ Level 3 -
Chartered Institute of Personnel and Development
Skills
- Proficiency in Microsoft Office
- PowerPoint
- Excellent verbal and written communication skills
- Empathy
- Listening skills
- Strong problem Solving Skill
- Attention to detail
Personal Information
Hobbies: Reading, Traveling, Meeting people, Volunteering
Custom
- Influencing and negotiation skills
- Personal productivity and performance management essentials
- Team building skills
- Business etiquette and report writing strategy
- Presentation and communication skills
- Customer service excellence
- Bottle Neck analysis
References
References available upon request.
Timeline
Amazon Associate
Amazon
2024.10 - Current
Client Service Referral/ Public relations officer
MIDO Health Diagnostics Centre
2015.02 - 2022.12
Living Benefits Advisor
ARM Life PLC
2013.07 - 2015.09
BSc - Human physiology
Anambra State university
2005.09 - 2009.06
NVQ Level 3 -
Chartered Institute of Personnel and Development