Summary
Overview
Work history
Education
Skills
Interests
Languages
Work availability
Quote
Timeline
Generic
BASSEY BASSEY

BASSEY BASSEY

Clydebank, West Dumbertonshire,Glasgow City

Summary

Results-driven Relationship Manager with exemplary leadership, time management and analytical skills. Well-versed with customer relationship management practices and strategies to achieve results. Responsible professional willing to exceed expectations and consistent in winning strategies.

Overview

22
22
years of professional experience
9
9
years of post-secondary education

Work history

Relationship Manager, Public Sector Group

First Bank of Nigeria Limited
Uyo, Akwa Ibom State, Nigeria
04.2020 - 10.2023
  • Exceeded sales and revenue targets by over 300% through tailored product recommendations to clients and effective pricing.
  • Maximized revenue by cross selling multiple financial product offerings and value chain transactions to drive efficiencies.
  • Reactivated dormant and managed long-term customer relationships to increase revenue.
  • Conducted in-depth client visits and periodic business reviews to sustain customer satisfaction.
  • Negotiated several mutually beneficial transactions for clients and FirstBank
  • Generated new leads through online research and cold calling on preselected clients.
  • Identified and developed new business opportunities, expanding existing client bases to increase market share
  • Cross-sold products and services to complement decision making process and improve clients satisfaction.
  • Addressed enquiries and resolved complaints and issues.
  • Scrutinized clients' business records, finding opportunities to improve performance.
  • Advised customers on product upgrades and rollouts.

Business Manager, Retail Banking Group

First Bank of Nigeria Limited
Obudu, Cross River State
04.2019 - 04.2020
  • Grew a Deposit portfolio from N1.8billion to over N2.1billion; and a Loan Portfolio from N60million to over N105million in 11 months.
  • Acquired over 250 new customers through improved conversion techniques.
  • Identified market demands and consumer trends to increase customer base and retention rates.
  • Increased new business connections and revenue generation opportunities by improving networking strategies.
  • Managed and motivated 10 direct reports to achieve performance outcomes and maximize productivity.
  • Reviewed sales and expense records to make proactive adjustments to policies and procedures.
  • Improved financial inclusion matrix through increased Agency banking from 12 Agents to 52 Agents enrolled for operations within 11 months

Relationship Manager , Retail Banking Group

First Bank of Nigeria Limited
Calabar, Cross River State, Nigeria
02.2016 - 04.2019
  • Initiated and structured the maiden First Traders Loan as a credit solution to SMEs in Cross River State
  • Grew Deposit portfolio from about N600million to over N1.5billion; and loan portfolio to over N200million from N40million within 2 years.
  • Exceeded sales targets by delivering high call volumes and tailored product recommendations.
  • Cross-sold products and services to complement decision making process.
  • Identified at-risk clients, taking necessary action to maximize retention.
  • Identified and developed new business opportunities, expanding existing client bases.
  • Retained customers with multi-channel engagement strategy.
  • Served as primary point of contact for portfolio of various clients.

Business Manager, Retail Banking Group

First Bank of Nigeria Limited
Calabar Iman Junction, Cross River State, Nigeria
03.2014 - 02.2016
  • Improved Branch overall profitability score and efficiency from 56% to 86% in 9 months as at December 2014
  • Grew the branch liability portfolio from N876million to about N1.1billion in 9 months
  • Increased new business connections and revenue generation opportunities by improving networking strategies.
  • Boosted customer satisfaction scores through fast and knowledgeable issue resolution.
  • Capitalised on industry and marketplace trends to enhance sales solutions and approaches.
  • Reviewed sales and expense records to make proactive adjustments to policies and procedures.
  • Improved long-term prospecting, strategy development and customer engagement by implementing successful growth strategies.

Relationship Manager, Retail Banking Group

First Bank of Nigeria Limited
Ndidem Usang Iso, Calabar, Cross River State
10.2008 - 03.2014
  • Marketing of First Bank's products and Services; Liability generation and Quality Risk Asset Creation
  • Marketing of Alternative channel products (E-Business products) to affluent and SME customers
  • Monthly reviews of Liability and Risk Asset Portfolio
  • Monthly review of Key Business Performance Indicators
  • Product/Sales presentations to Groups, Associations, and Companies
  • Issues resolutions for internal and external customers
  • Business Advisory services to HNI, SME and Affluent customers
  • First Traders Solution Product champion
  • Journey with customers from first time engagement through challenges to ensure excellent customer experience and successes in their businesses
  • Direct management of High net-worth and SME customers and their supply chains
  • Create models for profitable engagement with customers from marketing leads of each client to customer loyalty retention, taking into account key actions required and timescales
  • Collaborate with relevant business units and products teams to ensure required products and services are available to meet customers' expectations at all times
  • Work with Transaction Banking and product engines to develop customer centric financial solutions based on customers' unique needs and businesses
  • Manage multiple Infrastructure, products deployment and presentations projects ranging in size and timescale expectations
  • Provide hand-holding trainings to customers on use of alternative channels and self-service platforms as deployed for efficient/effective service delivery and rewarding customer experience
  • Collaborate with internal and external stakeholders to ensure project timescales are met within agreed Turn-around time and SLAs
  • Manage cross-segment customers and ensure smooth handover to appropriate business units within approved timelines
  • Provide premium service delivery during all engagement with customers, ensuring customer needs are understood, prioritized and met within satisfying timelines.

Marketing Executive/Acting Analyst

INDUSTRIAL AND GENERAL INSURANCE CO. LTD
EKET
08.2003 - 09.2008
  • Marketing of Life and Non-Life Insurance Policies
  • Relationship Management.
  • Monitored market trends to remain ahead of competitors, consistently meeting client demands.
  • Conducted market research to identify key customer segments and target audiences.
  • Coordinated promotional activities and trade shows to increase brand visibility.
  • Planned and executed commercial events designed to boost campaign awareness.
  • Spearheaded lead generation activities to promote brand awareness and interest within target market.
  • Discussed strategic decisions with internal and external stakeholders, leveraging expertise across disciplines.

Physics Teacher

National Youth Service Corps
Army Day Secondary School. Ngwaogu, Ebonyi State, Nigeria
01.2002 - 12.2002
  • Teaching Physics to Senior Secondary School Students
  • Motivated students to pursue and achieve personal goals.
  • Demonstrated Physics concepts and practical to reinforce learning.
  • Assessed and tracked student performance, attendance and attitude across different classes.
  • Employed different tools to deliver Physics curricula to students.
  • Created curriculum-focused activities to supplement academic materials.
  • Supervised laboratory activities and enforced safety standards to minimise accidents.
  • Prepared equipment and laboratories for experiments and examinations.
  • Worked with administrative staff in requisitioning and maintaining equipment stock.
  • Coached Physics students to improve comprehension and academic results.
  • Prepared students for exams by issuing Physics assessments and quizzes.
  • Identified below-target learners and tailored revision sessions to help students reach target grades.

Education

Master of Science - Hydrogeology

University of Calabar
Calabar, Nigeria
03.2016 -

Diploma of Higher Education - Business Management

University of Calabar
Calabar, Nigeria
09.2011 - 12.2012

Certificate of Higher Education - Entrepreneurship

Harvard University (Harvard Business School
Boston, United States of America
01.2021 - 02.2021

Certificate of Higher Education - Negotiations

University of Michigan
United States of America
09.2020 - 10.2020

Certificate of Higher Education - Digital Marketing

Google Academy
United State of America
08.2020 - 09.2020

West African Senior School Certificate -

Presbyterian Senior Science School
Ididep-Ibiono Ibom, Akwa Ibom State Nigeria
09.1992 - 06.1994

First School Leaving Certificate -

Central Primary School
Ikeja, Lagos Nigeria
09.1984 - 09.1990

Skills

  • Good Team Player with demonstrable strengths and passion in Presentation, Communication, Relationship Management and negotiations Competent in Credit appraisal, structuring, processing, documentation and monitoring Passionately result oriented on tasks/responsibilities A good strategist
  • Business development
  • Customer service
  • Salesforce
  • Investment planning
  • Business continuity planning
  • Prospecting
  • Process improvement
  • Account acquisition
  • CRM technologies
  • Sales pipeline management
  • Investment advice

Interests

Sales, Relationship Management, Business Analysis and Development, Credit Structuring and Analysis, Research on the internet, Strategy development, Presentations, Meeting people and Traveling.

Languages

English
Upper intermediate (B2)

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
swipe to browse

Quote

Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield

Timeline

Certificate of Higher Education - Entrepreneurship

Harvard University (Harvard Business School
01.2021 - 02.2021

Certificate of Higher Education - Negotiations

University of Michigan
09.2020 - 10.2020

Certificate of Higher Education - Digital Marketing

Google Academy
08.2020 - 09.2020

Relationship Manager, Public Sector Group

First Bank of Nigeria Limited
04.2020 - 10.2023

Business Manager, Retail Banking Group

First Bank of Nigeria Limited
04.2019 - 04.2020

Master of Science - Hydrogeology

University of Calabar
03.2016 -

Relationship Manager , Retail Banking Group

First Bank of Nigeria Limited
02.2016 - 04.2019

Business Manager, Retail Banking Group

First Bank of Nigeria Limited
03.2014 - 02.2016

Diploma of Higher Education - Business Management

University of Calabar
09.2011 - 12.2012

Relationship Manager, Retail Banking Group

First Bank of Nigeria Limited
10.2008 - 03.2014

Marketing Executive/Acting Analyst

INDUSTRIAL AND GENERAL INSURANCE CO. LTD
08.2003 - 09.2008

Physics Teacher

National Youth Service Corps
01.2002 - 12.2002

West African Senior School Certificate -

Presbyterian Senior Science School
09.1992 - 06.1994

First School Leaving Certificate -

Central Primary School
09.1984 - 09.1990

Similar Profiles

Create profile
BASSEY BASSEY