BASIL HAMZA
Aberdeen
Summary
Motivated International Business Management graduate with strong experience in operations, team leadership, and performance management within fast-paced environments. Proven ability to coordinate workflows, support team productivity, and consistently deliver results against key performance targets. Experienced in supervising teams and managing operations under pressure, including leadership responsibility for up to 50 staff. Brings a global perspective, strong adaptability, and a clear ambition to develop a long-term career in management through structured training, progression, and leadership development.
Overview
8
8
years of professional experience
Work History
Process Assistant / Process Guide
Amazon Fulfillment Center
Hamilton
04.2022 - 11.2025
- Supported daily operations in a high-volume, target-driven environment, consistently achieving 98%+ performance targets
- Assisted Area Managers with workflow coordination, labour allocation, and team performance management
- Led and supported teams of 20+ associates to meet productivity, quality, and safety targets
- Monitored KPIs and performance metrics to ensure operational efficiency and timely delivery
- Trained and coached new associates, improving onboarding and team performance
- Identified operational issues and contributed to process improvements to enhance workflow efficiency
- Contributed to maintaining high operational accuracy and efficiency across high daily order volumes
Assistant Manager / Field Supervisor
AJ Spider Security & Investigation Services
Ontario
01.2018 - 01.2021
- Supervised and coordinated teams of up to 50 security personnel across multiple sites and events
- Managed staff scheduling, task allocation, and on-site operations to ensure efficient service delivery
- Acted as the primary point of contact for incident management and operational decision-making
- Ensured compliance with safety regulations and security protocols in high-pressure environments
- Provided leadership and performance management to maintain team efficiency and high service standards
Education
BA (Hons) - International Business Management
Robert Gordon University
Aberdeen, UK01-2026
Advanced Diploma - Business Administration
Mohawk College
Canada01-2024
Skills
- Operations & Workflow Management
- Customer Service & Relationship Building
- Sales & Commercial Awareness
- Team Leadership & Coaching
- Problem Solving & Decision Making
- Performance & KPI Tracking
- Process Improvement
- Communication & Interpersonal Skills
- IT Skills: Microsoft Excel
- IT Skills: Data Analysis
- IT Skills: Tableau
Websites, Portfolios and Profiles
linkedin.com/in/basil-hamza-ibm777
References
Available upon request
Languages
English
Proficient
C2
Arabic
Proficient
C2
Timeline
Process Assistant / Process Guide
Amazon Fulfillment Center
04.2022 - 11.2025
Assistant Manager / Field Supervisor
AJ Spider Security & Investigation Services
01.2018 - 01.2021
BA (Hons) - International Business Management
Robert Gordon University
Advanced Diploma - Business Administration
Mohawk College