Basil Gotosa
Burnley,Lancashire
Summary
Dedicated professional demonstrating strengths in customer service across diverse roles. Adapts to varying demands through effective communication and problem-solving abilities. Committed to fostering positive experiences and supporting team objectives. Motivated professional with varied experience across customer-facing roles. Delivers exceptional service through effective communication and relationship-building. Eager to contribute to team success and adapt to new challenges.
Overview
26
26
years of professional experience
Work History
Delivery Driver
Condor Carriers
Preston, Lancashire
10.2024 - 01.2026
- Delivered goods to customers' premises within set timeframes, maintaining high levels of punctuality and reliability.
- Handled merchandise carefully to provide safe delivery.
- Built strong relationships with regular customers, fostering loyalty and positive feedback for the company.
Nurse Aid
Westend Hospital
Harare, Harare
01.2020 - 10.2023
- Bathed, changed and fed patients to ease discomfort and support basic caring needs.
- Responded promptly to patient calls and requests, providing timely assistance and addressing concerns efficiently.
- Observed patients' conditions and responses to treatment, reporting sudden changes to health professionals for advice.
- Assisted patients with mobility issues, using hoists and support techniques to prevent injuries.
Sales Assistant
Radio Communication Systems
Msasa, Harare
06.2015 - 12.2019
- Facilitate seamless two-way radio communications and mobile phone sales to improve customer connectivity and engagement.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
Security Officer
Joku Enterprices
Mbare, Harare
04.2000 - 05.2015
- Oversaw security operations for motor parts company, ensuring adherence to safety protocols and compliance standards.
- Conducted security checks at building entrances, screening visitors for prohibited items and granting authorised access.
- Issued visitor passes and temporary badges, keeping records of entry and exit to maintain security clearance levels.
Education
GCSEs - O Levels
Seke 6 High School
Chitungwiza1998
Skills
- Customer service
- Time management
Timeline
Delivery Driver
Condor Carriers
10.2024 - 01.2026
Nurse Aid
Westend Hospital
01.2020 - 10.2023
Sales Assistant
Radio Communication Systems
06.2015 - 12.2019
Security Officer
Joku Enterprices
04.2000 - 05.2015
GCSEs - O Levels
Seke 6 High School