Summary
Overview
Work history
Education
Skills
Timeline
Generic
BASIL GEORGE

BASIL GEORGE

Stalybridge , Greater Manchester,UK

Summary

To achieve professional satisfaction, career progression and personal development by working in a learning environment that encourages growth. I consider myself as a right candidate for the post. I am also confident of my ability to work in a team as well as in a single and challenging environment. I hereby declare that the information furnished above is true to the best of my knowledge . Demonstrated success in grey, white and black box testing. Writes and understands test cases, creates test plans and identifies use cases. Brings comprehensive understanding of full software development lifecycle. Customer-focused manager, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilises excellent organisational skill to enhance efficiency and lead teams to achieve outstanding sales.

Overview

13
13
years of professional experience
8
8
years of post-secondary education

Work history

Technician

Smart Vision Information Systems
Abu Dhabi, UAE
10.2015 - 04.2023
  • Communicating with back office, escalating to concern departments to resolve issues.
  • Coordinate with software team regarding Bugs, getting fixes and updates respectively. Deployment of new software updates fixing issues onsite.
  • Coordinate With Operations team , schedule , follow up and service reports.
  • Providing support and ensure proper management of Installation, Relocation & Maintenance of Etisalat Payment Machine.
  • Finding and Resolving root cause of issue by analyzing log files of Kiosk.
  • Coordinating with backend support of kiosks to resolve technical issues. Coordinate, monitor, and troubleshooting to isolate and diagnose common system problems, backup and events to ensure continuous functioning
  • Managing 200+ Self Service machines in Abu Dhabi Regions of UAE and closing tickets within 2 hour deadline
  • Maintaining monthly report of all kiosk and updating report to concern department.
  • Configures a machine as a router creating hostnames and host file and adding addresses .
  • Installed, configured and supported inter-office network .
  • Kiosk administration and management.
  • Troubleshooting production and on site issues with Kiosk system .
  • Assembling and installation of Kiosks. Troubleshooting and fixes issue with in time period.
  • Taking feedback from customers and fixes it.

SERVICE ENGINEER

Surya Associates
Thrissur, Kerala, India
06.2010 - 06.2015


  • Installation and servicing of CCTV surveillance (analogue & ip based) by using network DVR, standalone DVR, NAS/NVR etc
  • Installation and servicing of Dome camera, Box camera PTZ camera etc.
  • Installation and servicing of burglar alarms, gate automation, and public address systems etc
  • Installed and maintained network availability and performance monitoring and notification system
  • Responsible for supporting LAN technologies, internet, internet and Ethernet systems
  • Configures a machine as a router creating hostnames and host file and adding addresses.

Education

 Plus two -

Govt.Higher Secondary School ,Sivankunn
Muvattupuzha, Kerala, India
06.2005 - 03.2007

 SSLC -

NSS High School, Mannoor
Kerala, india
04.2001 - 03.2005

Diploma - ELECTRICAL &ELECTRONICS ENGINEERING

Anndavar Polytechnic College
ERODE , India
07.2007 - 04.2010

Skills

  • Teamwork skills
  • Leadership skills
  • Time management & stress management skills
  • Interactive and very fast to learn new technologies
  • Ability to work a flexible schedule
  • Robotics development
  • System solutions

Timeline

Technician

Smart Vision Information Systems
10.2015 - 04.2023

SERVICE ENGINEER

Surya Associates
06.2010 - 06.2015

Diploma - ELECTRICAL &ELECTRONICS ENGINEERING

Anndavar Polytechnic College
07.2007 - 04.2010

 Plus two -

Govt.Higher Secondary School ,Sivankunn
06.2005 - 03.2007

 SSLC -

NSS High School, Mannoor
04.2001 - 03.2005
BASIL GEORGE