Bashirah Omolara Omotayo Kasunmu

Worked within a regulated forensic laboratory analysing drug-related evidence, interpreting complex analytical data and producing structured reports for investigative and legal stakeholders. Managed cases across the full investigation lifecycle, coordinating with internal teams and external clients to deliver accurate outputs within strict legal, quality, and operational deadlines.

• Collaborated cross-functionally with casework teams and external stakeholders to manage case progress, ensuring timely delivery in a high-volume, deadline-driven environment.
• Designed and maintained a case-tracking spreadsheet monitoring case allocation, sample volumes, completion rates, and priority deadlines, improving team visibility and enabling more effective workload planning across the case pipeline.
• Used CLIMS (Forensic Laboratory Information Management System) to manage case data and maintain digital records, uploading findings and supporting evidence.
• Analysed complex forensic datasets and translated technical results into clear, structured reports to support investigative and legal decision-making.
• Communicated directly with external clients to manage expectations on timelines, discuss analytical findings, and provide updates on case scope or costs.
• Maintained strict adherence to data protection, evidence integrity, and regulatory compliance while handling sensitive investigative data.
• Contributed to implementing a LEAN workflow approach, focused on prioritisation, operational efficiency, and meeting service delivery targets.

Supported forensic casework by preparing and processing samples, maintaining laboratory systems and ensuring reliable, accurate outputs while adhering to strict quality, safety, and compliance standards.

• Monitored high-volume workflow, maintained equipment and quality control processes, and ensured operational compliance.

Work in a fast-paced, visitor-facing retail environment, managing tills, queues, and customer interactions while delivering a high-quality, user-focused experience. Supporting product-led growth initiatives by promoting and selling the museum’s guide books and encouraging visitors to join the V&A membership program, a premium subscription offering with multiple benefits.

• Collect and analyse visitor’s feedback on signage, merchandising, and product displays, working cross-functionally with internal teams to implement improvements that enhanced the visitor experience and engagement.
• Managed inventory, working with internal teams to monitor product availability, reorder items, and ensure accurate product placement.
• Proactively suggest enhancements to displays, signage, and in-museum engagement strategies to optimise the overall visitor journey and support business objectives.