Bashira Banoo Salili
Birmingham,Longbridge
Summary
Results-driven professional with expertise in customer engagement and problem resolution. Committed to delivering quality service that aligns with organizational objectives. Proven ability to foster positive relationships through effective communication and meticulous attention to detail. Strong team player dedicated to driving success and enhancing institutional goodwill.
Overview
5
5
Languages
22
22
years of professional experience
Work History
Silver Jewelry Designer
Self employed
Birmingham, Longbridge
07.2022 - Current
- Designed unique jewellery pieces, incorporating client specifications and current fashion trends for bespoke creations.
- Reshaped jewellery pieces based on detailed customer requirements to ensure satisfaction.
- Cleaned jewellery pieces, assembled parts
- Developed and maintained a strong online presence, utilising social media and e-commerce platforms to showcase collections.
Studying Language/ Caligraphy
Dekhoda
11.2019 - 01.2020
CUSTOMER SERVICE/ RECEPTIONIST
Ministry of fisheries
01.2008 - 01.2018
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Managed complaints with calm, clear communication and problem-solving.
- Handled customer concerns and escalated major issues to supervisor.
- Achieved service time and quality targets.
- Collaborated with team members to achieve target results.
- Maintained clean, safe working environments to eliminate accident risks.
Teacher /French
City college
01.2005 - 01.2008
- Planned and implemented lessons utilising a variety of teaching strategies to meet diverse student needs.
- Used effective teaching methods to assist with student development, including collaborative learning, positive reinforcement, modelling and explicit instruction.
- Adapted teaching methods and instructional materials to meet students' varying needs, interests, and abilities, promoting inclusive education.
- Created lesson plans in accordance with national curriculum and school-wide curriculum standards.
- Prepared unit and lesson plans for courses of study, following curriculum guidelines and common core standards.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Maintained trusting student relationships by providing both educational and emotional support to students.
Teller/back office
Mauritius commercial bank
01.2005 - 07.2005
- Processed customer transactions quickly and accurately, including deposits, withdrawals, and loan payments.
- Managed customer transactions efficiently, facilitating smooth operations at the single window service point.
- Helped customers open, close and update bank accounts.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Education
Associate degree Business Management - BUSINESS MANAGEMENT
UNIVERSITY OF PEOPLE
USA08-2026
A-Levels - A Level
University of Cambridge
UK01-2002
GCSEs -
University of Cambridge
UK01-1998
Diploma of Higher Education - French
MIE
01-2006
certificate - Customer care
Ministry of Civil Service & Administrative Reforms
01-2008
Word processing Techniques -
Pitman City and Guilds
01-2003
Internet & computing core certification programme - INFORMATION AND TECHNOLOGY
ICT
01-2012
certificate - Team Building
Ministry of Youth
01-2011
Training on Migration to ISO 9001:2015 - ISO
CIVIL SERVICE COLLEGE
01-2017
Skills
- Office administration
- Customer service orientation
- Teaching
- MS Office Suite
- Multitasking
- Listening skills
- Problem solving
- Teamwork
- Discipline
- Attention to detail
- Task management
- Deadline management
- Client engagement
- Lesson planning
- Online marketing
- Creative thinking
- Time management
- Sales focused
- Safety protocols
- Customer engagement
- Communication proficiency
- Stress tolerance
Accomplishments
- Finalist at debate, Mauritius College of the Air (4 times best speaker award), 2000-01-01
- Best speaker English Public Speaking Union, 2001-01-01
- Secretary General of the MUNA (Mauritius United Nations Association), 2010-01-01
- Youth Leader of Independent Commission against corruption (icac), 2009-01-01
- Vice President of the Fisheries Staff Welfare Association
- Benevolent teaching to 'Zenfant defavorise' (children in need)
- Social activities participation to campaigns of drug prevention & Aids
- Bronze medalist in discus at Intercollege sports competition.
- Participation in the General Sudanese Student Union (GSSU) diplomatic youth, 2015-01-01
Languages
English
French
Farsi
Urdu
Arabic
Custom
- Certificate in Peer Education, 2006-10-01
- Youth against corruption, 2008-04-01
- Local Government Act, 2012-09-01
- Customer Services, 2012-05-01, MITD
- Women in politics, 2013-02-01
- Leadership, 2014-11-01, USA embassy / European Union
- Budget writing, 2015-02-01, European Union / DCP
- QMS 2015, 2017-11-01, MSCAR
Timeline
Silver Jewelry Designer
Self employed
07.2022 - Current
Studying Language/ Caligraphy
Dekhoda
11.2019 - 01.2020
CUSTOMER SERVICE/ RECEPTIONIST
Ministry of fisheries
01.2008 - 01.2018
Teacher /French
City college
01.2005 - 01.2008
Teller/back office
Mauritius commercial bank
01.2005 - 07.2005
Associate degree Business Management - BUSINESS MANAGEMENT
UNIVERSITY OF PEOPLE
A-Levels - A Level
University of Cambridge
GCSEs -
University of Cambridge
Diploma of Higher Education - French
MIE
certificate - Customer care
Ministry of Civil Service & Administrative Reforms
Word processing Techniques -
Pitman City and Guilds
Internet & computing core certification programme - INFORMATION AND TECHNOLOGY
ICT
certificate - Team Building
Ministry of Youth
Training on Migration to ISO 9001:2015 - ISO
CIVIL SERVICE COLLEGE