Summary
Work History
Education
Skills
Timeline
Generic
Basera Jefrey

Basera Jefrey

Purok 4 Anos Los Banos Laguna,Philippines

Summary

Motivated individual demonstrating strengths in customer service and delivery operations. Delivers orders efficiently while ensuring accuracy and customer satisfaction. Maintains professionalism and a positive attitude, enhancing client interactions and fostering strong relationships.

Hardworking delivery driver trained in operating motorised vehicles to make fast, accurate deliveries. Familiar with area roads and safe driving requirements. Stays calm under pressure and approaches challenges with analytical mind.

Reliable Delivery Rider with strong skills in route planning and time management. Consistently ensures prompt and safe deliveries while maintaining excellent customer service. Adept at navigating urban areas and handling various delivery equipment. Committed to maintaining high standards of professionalism and efficiency, bringing positive impact to delivery operations.

Skilled in navigating urban environments with ease and ensuring timely deliveries. Demonstrated reliability, strong communication, and problem-solving abilities. Proven track record in customer service, handling packages with care and professionalism. Always ready to adapt and learn quickly.

Work History

Lazada Delivery Rider

2017-2018
Lipa city Batangas , Philippines
  • Delivered orders to customers promptly, adhering to strict time schedules and safety regulations.
  • Checked orders before and after delivery to be accurate and complete for increased customer satisfaction.
  • Interacted with clients in friendly and professional manner, upholding company standards.
  • Maintained a high standard of customer service, addressing queries and concerns with professionalism.
  • Packed goods in vehicle, organising packages in order for quick and efficient deliveries.
  • Checked deliveries on receipt following delivery procedures.
  • Remained calm when driving in stressful situations.
  • Used excellent local area knowledge to navigate traffic issues, avoiding delay to customer deliveries.
  • Maintained a clean, smart personal appearance, effectively upholding a professional brand image.

Utility -DPWH

2019-2020
Los Baños Laguna, Philippines
  • Collaborated with team members to achieve target results.
  • Managed complaints with calm, clear communication and problem-solving.
  • Maintained clean, safe working environments to eliminate accident risks.
  • Achieved service time and quality targets.
  • Engaged with customers to better understand needs and deliver excellent service.
  • Identified issues, analysed information and provided solutions to problems.
  • Built and maintained courteous and effective working relationships.
  • Handled customer concerns and escalated major issues to supervisor.
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions.
  • Picked up additional tasks to aid team success.
  • Enhanced working relationships by participating in team-building activities.
  • Actively listened to customers to fully understand requests and address concerns.
  • Demonstrated consistent hard work and dedication to achieve results and improve operations.
  • Trained and mentored employees to maximise team performance.
  • Met schedule using excellent planning and coordination skills.

Education

2010-2011

High School
Los Baños National High School , Philippines

2005-2006

Elementary School
Bernardo N. Calara Elementary School , Philippines

Skills

  • I here by certify the the above information is true and correct to the best of my knowledge and belief
  • Customer relationship management
  • Time management
  • Safety awareness
  • Team collaboration
  • Problem resolution
  • Customer service
  • Vehicle maintenance
  • Timekeeping
  • Driving licence
  • Road safety regulations
  • Physical Fitness
  • Professionalism
  • Mapping routes
  • Patience in congestion
  • Manual handling training
  • Maintenance scheduling
  • Effective communication
  • Area navigation
  • Professional appearance
  • Cash handling

Timeline

Lazada Delivery Rider

2017-2018

Utility -DPWH

2019-2020

2010-2011

High School

2005-2006

Elementary School

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Basera Jefrey