Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Skilles
Personal Information
Timeline
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Basel Jabri

Basel Jabri

London,UK

Summary

Human Resources professional with extensive expertise in company culture development and employee well-being initiatives. Demonstrates proficiency in employment law, compensation and benefits management, and HR software. Skilled in workforce analytics, performance review management, onboarding, and orientation processes. Adept at HR policy implementation and employee relations management, with a strong focus on training and development strategies. Committed to advancing diversity and inclusion initiatives while driving talent acquisition strategies and leadership development. Career goals include enhancing succession planning frameworks to foster organisational growth.

Accomplished Group Director with knack for driving strategic growth and organisational efficiency. Led multiple teams to deliver transformational changes, resulting in significant operational improvements and increased profitability. Known for fostering collaborative environments and steering high-impact projects to successful completion.

Overview

21
21
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work history

Group Director of HR

Royal Saray Resorts Luxury Collection and Sevens Holdings
Bahrain
03.2025 - 06.2025
  • Company Overview: 200 rooms, 12 outlets, 480 Emp, 9 HR members (Kingdom of Bahrain) https://royalsaray.com/
  • As Group HR Director, I led the setup of a centralised cluster HR team across multiple properties.
  • Successfully upgraded and standardised all HR functions, including policies, procedures, immigration, and government relations.
  • Reintroduced a culture of positivity through recognition programs, enhanced benefits, and a new compensation and bonus scheme.
  • Implemented a structured grading system and launched a modern HRIS with ATS integration.
  • Developed and executed an advanced recruitment strategy to attract and retain top talent.

Head of People and Culture

Canopy by Hilton London City
London, UK
05.2022 - 03.2025
  • Company Overview: 340 rooms, 250 Emp, 3 HR members (London - UK) https://www.hilton.com/en/hotels/lonpypy-canopy-london-city/
  • Manage the People Culture Strategy, Annual Budget, Manning Guide and Partnerships.
  • Creating the Annual Hotel Learning, Development and People Culture activities Program, Calendar and Budget.
  • Lead the ER cases and consultations, ensure the Business and People are protected.
  • Create and guard business policies and procedures.
  • Maintain healthy recruitment process and analyse and put action plans for turnover.
  • Take part in the Hotel's business review and support overcoming hotels KPI's and financials targets.
  • 360 overview and lead the Human Resources corporate strategy process and procedures for recruitment, interaction, and onboarding, Learning and Development, Managing and Evaluate People Performance, and people exit.
  • People Culture Strategy management and planner.
  • L&D excellence and award winning, Service Culture, People Development program, and E-learning.
  • Consulting head office with corporate projects and lead new initiatives.
  • Creator the first wellbeing program for the group.
  • Winner best 30 Employer by Caterer 2024.
  • Award winning Best Team Development Team of the Year 2024 and again in 2025 by Institute of Hospitality.
  • Award winning the 2024 People Champion Award from The Caterer People Awards by The Caterer.
  • 340 rooms, 250 Emp, 3 HR members (London - UK) https://www.hilton.com/en/hotels/lonpypy-canopy-london-city/

Cluster People Culture and Development Manager

The Trafalgar St. James Curio by Hilton and Strand Palace Hotel
London, UK
11.2021 - 04.2022
  • Company Overview: 788 rooms Strand Palace & 131 Trafalgar St. James, 300 Emp 4 HR members (London - UK) https://www.hilton.com/en/hotels/lontsqq-the-trafalgar-st-james-london https://www.strandpalacehotel.co.uk/
  • Manage the People Culture Strategy for both the properties.
  • Creating and conducting Brand Related Service Culture training sessions.
  • Managing the Annual Hotel Learning and Development Calendar and Budget and related Strategy.
  • Create And Lead Brand Ambassadors and Departmental trainers, managing their activities.
  • Managing Employee Branding and Onboarding Projects.
  • Set up and manage the E-learning Platforms.
  • Communicate with Hotels Institutes and Colleges to hire Fresh graduates into the Hotels.
  • Talent, Performance Management of Individuals and Departments.
  • Organise and Conduct, In House training sessions for line employees and Department Heads.
  • In charge and created the Leadership Programme for line employees as well Supervisors.
  • Employee Wellbeing and Activities planner.
  • Managing, Hilton Lobby E-learning Platform and ensure all brand trainings are conducted.
  • Organising and conduct soft training and HR related sessions.
  • Involvement in Leadership Recruitment.
  • Involvement in Employee Relations Cases, representing people, departments, HOD's and Payroll Meetings.
  • Handling people and team development with individual HOD's.
  • Manage and Create the Talent Pool and Run the Personal Development Plan campaign.

Human Resources Director

ME by Melia - ME London
London, UK
01.2018 - 10.2021
  • Company Overview: 157 rooms, 250 Emp, 3 HR members (London - UK) https://www.melia.com/en/hotels/united-kingdom/london/me-london/index.html
  • Performance Management constantly monitors the hotels staff to know their level of performance, training needs, skills development, areas for improvement, possible changes in functions / promotions.
  • Supports the hierarchical superior in the execution of dismissals in the operational headquarters and key positions.
  • Identifies new schools at a local level for the management of internships in local schools directly, as well as attendance at related events. Prepares and participates in student visits.
  • Promotes employer CSR (Corporate Social Responsibility) actions within the assigned scope of action.
  • Provide business focused, effective and supportive line supervision to the Human Resources team.
  • Provide effective and proactive advice to line managers on all employee related issues, including disciplinary and grievance, performance management and sickness and absence management, in line with Company policies and procedures, current UK legislation and best practice.
  • Advise managers and staff regarding requests for flexible working, maternity, paternity, parental, emergency family leave and compassionate leave, ensuring compliance with UK legislation and related Company policies and procedures.
  • Review and establish effective business relationships with external suppliers, including recruitment agencies and external training suppliers.
  • On day-to-day basis assist in the facilitation of a proactive recruitment service including active use of social media tools, ensuring that all vacancies are handled in accordance with the Company standards in a timely manner and within budgetary constraints.
  • Recruitment and Selection Management, Interview Process, Jobs Requestions, Online Positing of all level's vacancies.
  • On Boarding Culture implementation welcome days and follow up meetings to ensure our new team members are satisfied with the management, facility and empowered in their workplace.
  • Exit Interviews and turnover analytics and action plan organizer.
  • Handling Employees Annual Survey and implement annual action plan to monitor satisfaction level.
  • Monitor the expenditure on the recruitment and training budgets, in charge of the department annual budget and the Hotel manning plans.
  • Ensure that Performance Evaluation process (including probationary reviews) within the hotel takes place in an effective manner and to analyse its results as part of the organizational and performance management process.
  • Implementation of the Learning and Development strategy within the hotel, create training modules and deliver training (Service culture, Interview Skills, Managing Talents Performance, Train the Trainer…).
  • Development and implementation of Succession Planning policy, ensuring that it meets the need of the business.
  • Ensure that HR related statistical reporting is completed consistently, handle all HR related reports to Head Office and HMRC.
  • Attend all departmental meetings, briefings & internal or external training sessions as required.
  • Managing Employees Developments and lead the Personal Developments Plans in the hotel.
  • Handling the internal HR system and the corporate HR system and make sure data are saved and managed properly.
  • Implement and manage E-learning Platform both local and corporate.
  • In charge of Health and Safety of the heart of house and all employees' facilities.
  • Organized Training and HR activities calendar, come up with three training programs and two engagement activities every month.
  • Handle all disciplinary actions including redundancy, TUPE and dismissals according to the hotel polices.
  • Payroll, Rota management and monitor absences and submit final review to Payroll Office.

Director of Human Resources

Melia Doha
Doha, Qatar
05.2016 - 12.2017
  • Company Overview: 317 rooms, 230 Emp, 7 HR members (Doha, Qatar) www.melia.com
  • Preopening Recruitments
  • Performance Management
  • Employees Relations
  • Pre-opening of Al Ain One to One Resorts
  • Government Relations
  • Employees Developments
  • Manning Management
  • Budgeting Management
  • Salaries and Grading Management
  • Policies Implementation
  • Selection and Interviews Management
  • Recruitment Trips
  • Employees Training Management

Human Resources Manager

Grand Hyatt Doha
Doha, Qatar
02.2013 - 03.2016
  • Company Overview: 241 rooms & 91 Villas, 636 Emp, 12 HR members (Doha, Qatar) http://doha.grand.hyatt.com/en/hotel/home.html

Area Director of Human Resources

One To One Hotels
Abu Dhabi, UAE
05.2012 - 11.2012
  • Company Overview: 210 rooms & Villas, 400 Emp, 7 HR members (Abu Dhabi, UAE) http://www.onetoonehotels.com/

Asst. Director of Human Resources

Al Ain Rotana
01.2010 - 07.2012
  • Company Overview: 242 rooms & 25 Villas, 360 Emp, 8 HR members

Asst. Director of Human Resources

Beach Rotana Hotel
Abu Dhabi, UAE
05.2008 - 01.2010
  • Company Overview: 468 rooms & 152 Suites, 640 Emp, 16 HR members (Abu Dhabi, UAE) http://www.rotana.com/


Employees Relations Manager

Raffles Dubai
Dubai
02.2007 - 04.2008
  • Company Overview: 252 rooms, 400 Emp, 8 HR members http://www.raffles.com/dubai/


Employees Relations Manager

Shangri-La's Barr Al Jissah Resort and Spa
02.2006 - 01.2007
  • Company Overview: 640 rooms, 1000 Emp, 18 HR members http://www.shangri-la.com/muscat/barraljissahresort/


Guest Relations Officer Team Leader

Madinat Jumeirah
Dubai, UAE
06.2004 - 08.2005
  • Company Overview: Dubai, United Arab of Emirates http://www.jumeirah.com/en/
  • Dubai, United Arab of Emirates http://www.jumeirah.com/en/

Education

Master - International Business Management

Cumbria University
United Kingdom
01.2015 - 01.2017

Diploma of Higher Education - Specialist HR Management

London Academy of Management Studies
United Kingdom
01.2008 - 01.2010

Advance Diploma - Hotel Management

American Academy for Management and Technology
01.2002 - 01.2004

Diploma - Hotel Management

American University of Cairo
01.2002 - 01.2004

Skills

  • Company culture development
  • Employee well-being initiatives
  • Employment law expertise
  • Compensation and benefits management
  • HR software proficiency
  • Workforce analytics
  • Performance review management
  • Onboarding and orientation
  • HR policy implementation
  • Employee relations management
  • Training and development strategies
  • Succession planning
  • Policy development
  • Talent acquisition strategies
  • Leadership development
  • Diversity and inclusion initiatives

Accomplishments

• Winner – Best 30 Employers in Hospitality – The Caterer, 2024

• Best Team Development Team of the Year – Institute of Hospitality, 2024 & 2025

• People Champion Award – The Caterer People Awards, 2024

Certification

  • PDA International Certificate (Personal Development Behaviours Analytics – PDA University London March 2019
  • Senior Hospitality Leadership Program – Cornell University March 2015
  • Harvard University Manage Mentor Programs 2013 – 2011
  • Managing Employees Development May 2010
  • Official Certified Trainer and Train the Trainer April 2010
  • Group Training Technique – Rotana Training Centre Jun 2009
  • DDI – Development Dimensions International Certified to Facilitate Skills for an Empowered Workforce For coaching the staff for Improvement and Success Feb 2007

Skilles

  • HR Support Systems: Lotus Notes
  • Oasys 2000
  • Herms
  • Sunfish
  • PayTrax
  • SAP
  • Fourth Hospitality
  • Access E-learning
  • Success Factor
  • Flow
  • Harri
  • Recruit Genie

Personal Information

  • Nationality: British
  • Marital status: Married

Timeline

Group Director of HR

Royal Saray Resorts Luxury Collection and Sevens Holdings
03.2025 - 06.2025

Head of People and Culture

Canopy by Hilton London City
05.2022 - 03.2025

Cluster People Culture and Development Manager

The Trafalgar St. James Curio by Hilton and Strand Palace Hotel
11.2021 - 04.2022

Human Resources Director

ME by Melia - ME London
01.2018 - 10.2021

Director of Human Resources

Melia Doha
05.2016 - 12.2017

Master - International Business Management

Cumbria University
01.2015 - 01.2017

Human Resources Manager

Grand Hyatt Doha
02.2013 - 03.2016

Area Director of Human Resources

One To One Hotels
05.2012 - 11.2012

Asst. Director of Human Resources

Al Ain Rotana
01.2010 - 07.2012

Asst. Director of Human Resources

Beach Rotana Hotel
05.2008 - 01.2010

Diploma of Higher Education - Specialist HR Management

London Academy of Management Studies
01.2008 - 01.2010

Employees Relations Manager

Raffles Dubai
02.2007 - 04.2008

Employees Relations Manager

Shangri-La's Barr Al Jissah Resort and Spa
02.2006 - 01.2007

Guest Relations Officer Team Leader

Madinat Jumeirah
06.2004 - 08.2005

Advance Diploma - Hotel Management

American Academy for Management and Technology
01.2002 - 01.2004

Diploma - Hotel Management

American University of Cairo
01.2002 - 01.2004

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Basel Jabri