Baseer Abdel
London
Summary
Organized and adaptable professional with strong communication and problem-solving skills. Experienced in customer service and administrative roles, delivering effective solutions under pressure. Committed to maintaining attention to detail and supporting team success
Overview
4
4
years of professional experience
Work History
Digital Transformation Helpdesk Admin
Oxleas NHS Foundation Trust
London
10.2025 - 03.2027
- Managed first contact for enquiries and requests at the digital transformation helpdesk.
- Logged, prioritised, and allocated requests efficiently to relevant teams.
- Meeting coordination and facilitation, action tracking, and follow-up.
- Project Management.
Technician
Tech Shop
London
04.2025 - 09.2025
- Delivered customer service and handled stock management daily.
- Diagnosed and repaired customer devices to restore reliable performance.
- Used RML software to log, prioritise, and resolve issues quickly.
Ambient AI Project
Great Ormond Street Hospital
London
01.2025 - 03.2025
- Captured patient consent for using Tortus during clinic appointments.
Observed clinic sessions as Tortus AI recorded clinician-patient interactions.
Analysed Timecat and Tortus data then reported workflow efficiency improvements.
Senior Business Support Officer
Great Ormond Street Hospital
London
06.2024 - 01.2025
- Coordinated administrative tasks across departments to support smooth business operations.
Managed concurrent tasks in a high-pressure setting with tight deadlines.
Prioritised actioning queries across multiple mailboxes for prompt, professional replies.
Administrator
Hendon Hospital
London
01.2023 - 04.2024
- Managed administrative and operational tasks to keep the healthcare facility running smoothly.
- Handled patient medical records with strict adherence to accuracy and confidentiality.
- Updated patient folders by adding new consultant notes and treatment details. Maintained continuity of care by ensuring accurate information supported clinical decisions.
- Processed communications for various stakeholders, ensuring timely and professional replies.
Education
Bachelor of Science - Biomedical Science
Brunel University London
Uxbridge01-2024
Sixth Form -
Leyton Sixth Form College
London08-2021
GCSE -
Forest Gate Community School
London07-2019
Skills
- Adaptability
- Attention to detail
- Stakeholder engagement
- Time management
- Teamwork
- Problem solving
- Microsoft Outlook
- Microsoft Office 365
- Microsoft Excel
- Helpdesk Support
- Administration
- Customer service
- Digital transformation
- Patient interaction
- Communication skills
- Active listening
- Problem-solving
- Leadership
- Team leadership and motivation
- Complaint handling and resolution
- Project planning and coordination
- Deadline management
- Customer relationship management
- Record-keeping
- Issue resolution
- Task prioritisation
- Data analysis
References
References available on request.
Timeline
Digital Transformation Helpdesk Admin
Oxleas NHS Foundation Trust
10.2025 - 03.2027
Technician
Tech Shop
04.2025 - 09.2025
Ambient AI Project
Great Ormond Street Hospital
01.2025 - 03.2025
Senior Business Support Officer
Great Ormond Street Hospital
06.2024 - 01.2025
Administrator
Hendon Hospital
01.2023 - 04.2024
Bachelor of Science - Biomedical Science
Brunel University London
Sixth Form -
Leyton Sixth Form College
GCSE -
Forest Gate Community School