Basanta Sapkota

Customer service professional with pub management and retail experience in fast-paced, customer-facing environments. Skilled in handling customer enquiries, resolving complaints, processing cash and card payments, and maintaining service quality. Demonstrated calm, professional communication with diverse customers under pressure.

Customer Service Advisor

Nottingham, NG7 2LA | 07877 425634 | sapkotabasanta1234@icloud.com
Full UK Driving Licence

PROFESSIONAL PROFILE

Customer-focused and reliable professional with experience in pub management and retail at Co-op, working directly with customers in busy, fast-paced environments. Experienced in handling customer enquiries, resolving problems, processing payments and maintaining high standards of service. Confident communicating with people from different backgrounds and remaining calm and professional when dealing with challenging situations. A quick learner who works well independently and as part of a team, now looking to bring strong communication, problem-solving and customer service skills to a Customer Service Advisor role.

CORE SKILLS

Customer Service • Communication • Complaint Handling • Problem Solving
Customer Enquiries • Cash & Card Payments • Teamwork • Leadership
Working Under Pressure • Time Management • Professional & Friendly Approach

PROFESSIONAL EXPERIENCE

PUB MANAGER

[Sow bar and grill] | [01/2026 till 09/2026]

• Managed day-to-day operations in a busy customer-facing environment, ensuring customers received a professional and positive experience.
• Communicated confidently with customers, responding to enquiries and resolving issues quickly and professionally.
• Handled customer complaints calmly and worked to find suitable solutions.
• Supervised staff and supported the team during busy periods to maintain efficient service.
• Processed cash and card payments accurately and responsibly.
• Built positive relationships with regular and new customers through friendly and professional communication.
• Worked effectively under pressure while managing multiple tasks and customer needs.
• Took responsibility for maintaining high standards of service, cleanliness and customer satisfaction.

CO-OP — STORE ASSISTANT

[Birmigham] | [04/2025 till 12/2025]

• Provided friendly and helpful customer service throughout the store.
• Assisted customers with product enquiries and helped them find suitable products.
• Operated tills and processed cash and card transactions accurately.
• Responded to customer questions and dealt with issues in a professional manner.
• Restocked products and maintained a clean, organised and welcoming store environment.
• Worked closely with colleagues to ensure smooth day-to-day store operations.
• Followed company procedures while maintaining a strong focus on customer experience.

EDUCATION

Walsall College
Level 2 Business Marketing

GCSEs
English | Mathematics

ADDITIONAL INFORMATION

• Full UK Driving Licence
• Available for full-time employment
• Flexible to work evenings and weekends
• Strong interest in customer-facing roles
• References available on request