Bartosz Samsel
Crewe,Cheshire
Summary
Dedicated entrepreneur with background in hospitality industry. Driven individual with flair for leadership. Dedicated professional with a strong foundation in customer service excellence, resilience under pressure, and strategic thinking. Demonstrates exceptional decision-making skills and a positive attitude, consistently achieving high performance standards. Self-motivated with a clear focus on career growth and development, aiming to leverage core competencies to drive organisational success.
Overview
20
20
years of professional experience
8
8
years of post-secondary education
Work History
Restaurant owner
Noughts and Crosses Pizza Limited
Sandbach , Cheshire, UK
11.2019 - Current
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Negotiated with suppliers to obtain quality ingredients at excellent prices.
- Optimised inventory control procedures reducing wastage and increasing profitability.
- Leveraged strategic networking to create new business opportunities.
Event manager
QHotels
Crewe, Cheshire, UK
08.2013 - 11.2019
- Designed event set-up and displays to match client requests.
- Facilitated smooth running of events averaging 50-300 guests.
- Organised diverse team members, fostering a collaborative work environment.
- Executed budget management tasks to optimise financial resources.
Hotel manager
Villa Park Hotels
Warsaw, Poland
06.2010 - 06.2013
- Assessed labour needs, driving strategic recruitment for adequate staffing levels during busy periods.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Assisted in marketing campaigns to increase hotel visibility.
- Managed hotel budgets through careful planning and business strategy.
Restaurant Manager
Concept Music Art Sp. z o.o.
Cracow, Poland
03.2007 - 04.2010
- Completed accurate end-of-day financial routines for cash and card transactions.
- Planned menu changes seasonally for fresh dining options throughout the year.
- Reconciled cash and credit card transactions to maintain accurate records.
- Recruited and trained high-performing team members to deliver faultless customer care.
Restaurant supervisor, Waiter
Sheraton Hotel
Cracow, Poland
06.2005 - 03.2007
- Coordinated activities of dining room personnel to provide prompt, courteous service to patrons.
- Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Trained new staff members, leading to improved service standards.
Education
Foundation Degree in Arts - Hospitality Management
University College Birmingham
Birmingham 09.2015 - 06.2018
Diploma of Higher Education -
College ZS2 Korfanty
Jastrzebie-Zdroj, Poland 09.1999 - 06.2004
Skills
- Customer service excellence
- Resilience under pressure
- Decision making
- Positive attitude
- Strategic thinking
- Self-motivation
Affiliations
- Psychology
- Chess or strategy games
- Scuba diving
- Learning additional languages
Languages
English
Fluent
Polish
Native
Spanish
Elementary
References
References available upon request.
Timeline
Restaurant owner
Noughts and Crosses Pizza Limited
11.2019 - Current
Foundation Degree in Arts - Hospitality Management
University College Birmingham
09.2015 - 06.2018
Event manager
QHotels
08.2013 - 11.2019
Hotel manager
Villa Park Hotels
06.2010 - 06.2013
Restaurant Manager
Concept Music Art Sp. z o.o.
03.2007 - 04.2010
Restaurant supervisor, Waiter
Sheraton Hotel
06.2005 - 03.2007
Diploma of Higher Education -
College ZS2 Korfanty
09.1999 - 06.2004
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