Bartosz Samsel
Crewe,Cheshire
Summary
Dedicated entrepreneur with background in hospitality industry. Driven individual with flair for leadership. Dedicated professional with a strong foundation in customer service excellence, resilience under pressure, and strategic thinking. Demonstrates exceptional decision-making skills and a positive attitude, consistently achieving high performance standards. Self-motivated with a clear focus on career growth and development, aiming to leverage core competencies to drive organisational success.
Overview
20
20
years of professional experience
8
8
years of post-secondary education
Work history
Restaurant owner
Noughts and Crosses Pizza Limited
Sandbach , Cheshire, UK
2019.11 - Current
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Negotiated with suppliers to obtain quality ingredients at excellent prices.
- Optimised inventory control procedures reducing wastage and increasing profitability.
- Leveraged strategic networking to create new business opportunities.
Event manager
QHotels
Crewe, Cheshire, UK
2013.08 - 2019.11
- Designed event set-up and displays to match client requests.
- Facilitated smooth running of events averaging 50-300 guests.
- Organised diverse team members, fostering a collaborative work environment.
- Executed budget management tasks to optimise financial resources.
Hotel manager
Villa Park Hotels
Warsaw, Poland
2010.06 - 2013.06
- Assessed labour needs, driving strategic recruitment for adequate staffing levels during busy periods.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Assisted in marketing campaigns to increase hotel visibility.
- Managed hotel budgets through careful planning and business strategy.
Restaurant Manager
Concept Music Art Sp. z o.o.
Cracow, Poland
2007.03 - 2010.04
- Completed accurate end-of-day financial routines for cash and card transactions.
- Planned menu changes seasonally for fresh dining options throughout the year.
- Reconciled cash and credit card transactions to maintain accurate records.
- Recruited and trained high-performing team members to deliver faultless customer care.
Restaurant supervisor, Waiter
Sheraton Hotel
Cracow, Poland
2005.06 - 2007.03
- Coordinated activities of dining room personnel to provide prompt, courteous service to patrons.
- Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Trained new staff members, leading to improved service standards.
Education
Foundation Degree in Arts - Hospitality Management
University College Birmingham
Birmingham 2015.09 - 2018.06
Diploma of Higher Education -
College ZS2 Korfanty
Jastrzebie-Zdroj, Poland 1999.09 - 2004.06
Skills
- Customer service excellence
- Resilience under pressure
- Decision making
- Positive attitude
- Strategic thinking
- Self-motivation
Affiliations
- Psychology
- Chess or strategy games
- Scuba diving
- Learning additional languages
Languages
English
Fluent
Polish
Native
Spanish
Elementary
References
References available upon request.
Timeline
Restaurant owner
Noughts and Crosses Pizza Limited
2019.11 - Current
Foundation Degree in Arts - Hospitality Management
University College Birmingham
2015.09 - 2018.06
Event manager
QHotels
2013.08 - 2019.11
Hotel manager
Villa Park Hotels
2010.06 - 2013.06
Restaurant Manager
Concept Music Art Sp. z o.o.
2007.03 - 2010.04
Restaurant supervisor, Waiter
Sheraton Hotel
2005.06 - 2007.03
Diploma of Higher Education -
College ZS2 Korfanty
1999.09 - 2004.06