Bartosz Kurzawinski

Own the full sales cycle from prospecting and discovery to closing and expansion within the SMB segment.

• Drive additional revenue through upselling and cross-selling across Revolut Business products based on client needs.

• Consistently identify customer pain points and position Revolut Business as a scalable financial operations partner.

• Selected for the Sales Champion Program in recognition of performance, sales quality, and contribution to team knowledge sharing.

• Deliver internal training sessions and share best practices across the team to improve conversion and discovery quality.

• Act as a buddy for new hires, onboarding and coaching them on processes, tools, and sales methodology.

• Lead a dedicated stage of the sales hiring process, independently assessing candidates and influencing final hiring decisions.

• Collaborate cross-functionally with product teams, contributing customer feedback that supported the development of new features and improvements.

• Closed long-term agreements through skilful negotiation.
• Augmented sales value by upselling and cross-selling new products and services to existing customers.
• Created marketing and sales initiatives that increased revenue opportunities.
• Researched prospective clients and developed cold call lists to maximise outreach.
• Produced quotes and proposals that highlighted value and benefits for prospective clients.
• Prepared reports and presentations detailing business development activities and outlining new initiatives.
• Oversaw maintenance of client notes on internal CRM system to facilitate future strategies and key results.
• Created short-term and long-term goals for business team to achieve objectives.
• Attended conferences and trade association meetings to represent company, build industry networks and promote new product lines.
• Produced detailed monthly and yearly financial reports for senior management.
• Presided business meetings to define vision and mission of the company.

• Assist customers with taking out different types of subscriptions including creative cloud, photoshop, Adobe Acrobat
• Advised customers on opening Adobe profiles and executing transactions
• Place phone calls to current Adobe customers regarding account changes or suggested options
• Identified and approached potential customers for Adobe services
• Collected and input customer information into system while maintaining confidentiality
• Helping new colleagues to get to know with company system and products

• Warehouse operative at Dixons Carphone
• Supported National Returns processes to ensure efficiency
• Receiving return stock directly from customer
• Adding stock to the system
• Handled customers' information to ensure confidentiality and accuracy
• Removing customer data labels, invoices from the items
• Repacking items
• Preparing items before transport
• Helping and coaching new colleagues
• Assured items were in optimal condition for storage and transport
• Driving reach truck
• Achieving targets above 100 % during peak time
• Taking care about warehouse standards

• Determined customer needs and fast-tracked solutions to enhance satisfaction
• Researched, located, and relayed information to address customer inquiries effectively
• Maintained call center database by collecting and recording information
• Maintained call center database by collecting andrecording information
• Attended educational seminars to improve knowledge and skills.

• Provided dedicated and enthusiastic service as a waiter 3-4 nights per week
• Collaborated with team to deliver exceptional customer service
• Worked in accordance with all health and safety standards to promote wellness and the most enjoyable dining experiences possible
• Worked to accommodate patrons with personal dietary preferences and restrictions
• Worked in accordance with all health and safety standardsto promote wellness and the most enjoyable dining experiences possible
• Remained professional and polite under all circumstances

• Organised marketing campaigns including photo shoots, product videos, social media engagement, local event fliers, community involvement and customer coupons to enhance sales
• Planning and execution of all trade shows increasing brand awareness with the industry
• Assessed competitive landscape to identify brand's market position
• Ensured brand image accuracy, maintained visual merchandising standards, maximised product rotation and conducted inventories
• Recruited, trained and managed staff to uphold company values and support growth initiatives
• Full management of critical path, training and budgets

• Work with and advise customers in opening accounts and performing transactions
• Collect customer information and input data into the system, ensuring confidentiality at all times
• Assist customers with taking out different types of loans, including personal, auto, home equity, etc
• Meet with new bank customers to explain all the services and features the bank has to offer
• Place phone calls to current bank customers regarding account changes or suggested options
• Won 2nd place as the best customer service quality

• Greeted customers in a friendly and helpful manner
• Delivered high-quality customer service, ensuring customer satisfaction and loyalty
• Handled sales transactions and returns in a timely manner
• Answered all questions regarding products and promotions
• Aimed to keep customers satisfied and returning to Credit
• Agricole
• Built rapport with customers through effective communication, enhancing their overall experience
• Ability to Work in a Team
• Communication Customer Service
• Executed Financial transactions according to bank policies and procedures
• Resolved service-related issues efficiently, contributing to improved customer retention
• Fluent in Polish, enabling effective communication with Polish-speaking clients
• Polish

• Handled customer chat and video calls, addressing queries on services, product malfunctions, promotions, and billing
• Handled large volume of calls on a day-to-day basis with a sense of calm and good work ethic
• Worked to address all customer concerns in a timely and effective manner
• Identified and resolved issues efficiently
• Worked to understand the needs of each customer
• Developed and implemented tactics to effectively sell products and services to customers
• Won 1st place of number of credit card and loans referrals
• Maintained up-to-date knowledge of products and services
• Managed tasks efficiently during high-pressure situations
• Teamwork Microsoft Excel Computer Skills Microsoft Office