Summary
Overview
Work history
Education
Skills
Interests
Languages
Timeline
AssistantManager
Bartlomiej Borowski

Bartlomiej Borowski

Wharf London,Victoria

Summary

Talented assistant manager with expert team leadership, planning and organisational skills. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work history

Assistant Manager

Ole & Steen
London, London
01.2023 - Current
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Partnered with management team to optimise operations and reduce cost
  • Directed day-to-day work of 20 employees and motivated teams to exceed objectives.
  • Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
  • Built customer relationships with consultative sales approach.
  • Motivated management and staff teams to consistently deliver high quality, customer-focused service.
  • Managed customer flow to guarantee first-class service.

Co-Owner

Esquires Coffee House
Esher, Surrey
08.2018 - 12.2022
  • I am responsible for the overall management of the coffee shop
  • My responsibilities include managing suppliers, staff and achieving sales/profit targets
  • On a weekly basis I analyse the sales results and together with the wider team, I implement changes to ensure we meet the sales/profit targets
  • Ensuring the shop and team compliance with strict Health & Safety regulations is also one of my duties
  • I have increased sales with my team by over 60% year-on-year.

Assistant Supervisor

Holland & Barrett
London
04.2016 - 04.2018
  • My duties include store's opening and closing, ordering supplies and cash management.
  • Mentored junior store associate to develop overall team productivity for continued their growth.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Managed staff rotas, planning workloads effectively and strategically.
  • Maintained documents and records to comply with internal policies and external regulations.

trained Barista

Costa Coffee
Teddington
12.2015 - 04.2016
  • Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
  • Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
  • Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.

Team Leader

University of Michigan
Boyne City, Michigan
05.2015 - 09.2015
  • Recruited and trained 10 international students + staff over 3month period.
  • Minimised kitchen wastage by 10%.
  • Met kitchen hygiene standards by preparing, implementing and monitoring routine cleaning schedules.

Passenger assistant

LS Airport Services, Chopin Airport, Polish Airlines LOT
Warsaw, Poland
09.2014 - 05.2015
  • Instructed passengers on safety and emergency procedures and answered passenger enquiries.
  • Monitored security and maintained operational protocols.
  • Escorted passengers with mobility issues to and from transport.
  • Performed boarding gate duties in line with airline schedule.
  • Announced flight status updates and information about gate changes over PA system.
  • Verified customer passports and documentation to travel.
  • Trained and mentored junior consultants in customer service best practices.

Kitchen Assistant

University of Michigan
Boyne City, Michigan
05.2014 - 09.2014
  • Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
  • Rotated stock to keep ingredients fresh.
  • Cooperated well with kitchen teams, improving workflow and raising working standards.
  • Observed health and hygiene standards to minimise food contamination.

Clinic Receptionist

Lux Med
05.2011 - 05.2014
  • Protected patient rights through continued discretion and confidentiality.
  • Communicated results to patients following instructions from medical professionals.
  • Maintained timely check-in services, noting patient arrivals for efficient appointment running.
  • Welcomed patients with kindness to enhance checking in processes.
  • Offered advice on additional services to best meet patient needs.

office assistant

Agricultural Social Insurance Institution
09.2010 - 05.2011
  • Welcomingvisitors and organizing visits to the farms.

Education

BA (Hons) - Airline and Airport Management

University of West London
London
09.2016 - 07.2019

Business Psychology

Social Psychology
Warsaw
09.2014 - 08.2015

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Skills

  • Software:
  • Attention to Detail
  • MS Office (Word, Excel, Power Point, Access), Google G Suite, Adobe Acrobat
  • Sales monitoring
  • Target motivated
  • Outstanding customer service
  • Staff Management
  • Staff supervision
  • Training
  • Excellent teamwork
  • Creativity
  • Self-motivated

Interests

Civil aviation, travelling, keen F1 Motor fan, tennis, swimming, horse riding, theatre, live music & behavioural psychology.

Languages

Polish
Native
English
Fluent
Spanish
Elementary

Timeline

Assistant Manager

Ole & Steen
01.2023 - Current

Co-Owner

Esquires Coffee House
08.2018 - 12.2022

BA (Hons) - Airline and Airport Management

University of West London
09.2016 - 07.2019

Assistant Supervisor

Holland & Barrett
04.2016 - 04.2018

trained Barista

Costa Coffee
12.2015 - 04.2016

Team Leader

University of Michigan
05.2015 - 09.2015

Passenger assistant

LS Airport Services, Chopin Airport, Polish Airlines LOT
09.2014 - 05.2015

Business Psychology

Social Psychology
09.2014 - 08.2015

Kitchen Assistant

University of Michigan
05.2014 - 09.2014

Clinic Receptionist

Lux Med
05.2011 - 05.2014

office assistant

Agricultural Social Insurance Institution
09.2010 - 05.2011

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Bartlomiej Borowski