Barry Mckeown
Glasgow ,Lanarkshire
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service.
Experienced in customer service best practices.
Excellent timekeeping and attendance.
Work well within a team or individually to ensure a good passenger experience.
Cash handling and ticket sales experience.
Experience regulating large crowds at events.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work History
CSO Driver
SPT
Glasgow, Lanarkshire
10.2004 - Current
- Worked within a team environment, contributing towards operational success.
- Conducted pre-start checks meticulously to ensure training was fit for service.
- Managed emergency situations calmly, prioritising passenger welfare.
- Collaborated effectively with control staff for smooth operation coordination.
- Demonstrated time management skills by adhering strictly to schedules.
- Provided clear announcements over the PA system, ensuring effective communication.
- Observed signals applicable to train movements and reported irregularities to control.
- Participated actively in required training sessions, improving job competence.
Education
Scottish Qualifications Certificate -
Drumchapel High School
Glasgow, Glasgow City 08.1990 - 12.1995
Skills
- Problem-solving
- Cash handling
- Conflict Resolution
- Complaint resolution
- Outstanding customer service
- Adaptive team player
Affiliations
- Hill Walking
Timeline
CSO Driver
SPT
10.2004 - Current
Scottish Qualifications Certificate -
Drumchapel High School
08.1990 - 12.1995
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