Barry Hackney
Chigwell,Essex
Summary
With many years experience in the Corporate Travel industry I was promoted on a regular basis from Consultant to Supervisor, Section Manager, Systems Manager, Branch Manager and, eventually, to Technical Support Manager for the London region. I am considered a logical thinker and excellent communicator with proven success working within or managing teams or working alone if and when required. Eventually, my talent for empathy meant I was administering, or managing, every project in the London area involving client servicing and operational support. When I joined the Security Industry I was able to use my previous experience to analyse and successfully implement improvements to the operation of the site based team.
Overview
29
29
years of professional experience
5
5
years of post-secondary education
Work history
Carer for family members
01.2020 - 01.2022
Relocated to Spain
01.2016 - 01.2020
Security Officer
Mitie Total Security - Arup Group Ltd
London
04.2014 - 01.2016
- Primary administrator responsible for printing staff photo passes and issuing contractor passes and plant room keys
- Security control room controller duties monitoring CCTV cameras covering London and other sites in UK
- Security Supervisor duties
- Managing the day shift in line with client requirements and ensuring full staff allocation for current, next, and future shifts.
Security Officer
Mitie Total Security - Grosvenor Estates
London
03.2011 - 03.2014
- Security and reception / concierge duties for a block of 15 luxury private apartments managed within the Grosvenor Estates portfolio
Senior Consultant
Portman Travel
London
06.2010 - 10.2010
Technical Support Manager – London
Hogg Robinson Travel
London
01.2007 - 01.2009
- Responsible for maintaining and backing-up both network and telecoms servers in the comms rooms of two main London locations
- Responsible for operational effectiveness of Desktop PC's and telecoms equipment for over 500 London based staff in 2 main locations and 11 implant offices in the London area
- Regular visits to all implant sites for PC and system upgrades
- Locations include Bank of England, Threadneedle Street
- Foreign and Commonwealth Office, Admiralty Arch
- Nomura Bank, St Martins Lane
- UBS, Broadgate
- Credit Suisse, Cabot Square
- BNP Paribas, Harewood Street
- Amerada Hess, John Adam Street
- Responsible for CAT5 patching for all internal moves
- Involved in the installation projects of all new business locations in London
- Involved in all network projects in London including recent full re-patch and installation of fibre optic system utilising managed switches with VOIP telecoms and Symposium management stack.
Systems Manager
Merrill Lynch Bank, Hogg Robinson Travel
London
01.2000 - 01.2007
- Responsible for the operational process and Galileo GDS format used by a 50+ travel team servicing a major international merchant bank
- UK based project leader for the implementation of the London based servicing of clients based in Dublin, Frankfurt, Paris, Milan, Rome, Istanbul, Madrid, Zurich and Geneva
- Responsible for agreeing and writing the service specifications used in London and the above cities
- Responsible for quality control of all computer based travel itineraries including General accuracy
- Cost effective air-fare used.
Section Manager – Merrill Lynch Bank
Hogg Robinson Travel
London
01.1993 - 01.2000
- Manager of 6 staff servicing the international banking and Asset Management divisions of a major international merchant bank
- Involved with the project team involved in the successful re-tender of the client.
Education
NVQ Level 2 - Security
SIA
LondonNVQ Level 3 - Global Travel Distribution System
Galileo Focalpoint
LondonNVQ Level 2 - Global Travel Distrubution System
Amadeus
LondonNVQ Level 1 - Fire Marshal
London Fire Brigade
LondonIntermediate - Computer Software
Microsoft Word
LondonIntermediate - Computer Software
Microsoft Excel
LondonGCSEs - Maths / English / Geography / Motor Vehicle Engineering
Lucton Boys School
Essex 09.1973 - 09.1978
Skills
- Effective communication skills, verbal, written and listening
- Strong interpersonal skills
- Proven man / project / process management skills
- Strong team player with ability to work alone
- Able to prioritise to complete tasks to deadline
- Adaptable and flexible approach
- Proven ability to work under pressure
- Used in-house database to record entries
Affiliations
- Sports, Motorcycles, Socialising
Timeline
Carer for family members
01.2020 - 01.2022
Relocated to Spain
01.2016 - 01.2020
Security Officer
Mitie Total Security - Arup Group Ltd
04.2014 - 01.2016
Security Officer
Mitie Total Security - Grosvenor Estates
03.2011 - 03.2014
Senior Consultant
Portman Travel
06.2010 - 10.2010
Technical Support Manager – London
Hogg Robinson Travel
01.2007 - 01.2009
Systems Manager
Merrill Lynch Bank, Hogg Robinson Travel
01.2000 - 01.2007
Section Manager – Merrill Lynch Bank
Hogg Robinson Travel
01.1993 - 01.2000
GCSEs - Maths / English / Geography / Motor Vehicle Engineering
Lucton Boys School
09.1973 - 09.1978
NVQ Level 2 - Security
SIA
NVQ Level 3 - Global Travel Distribution System
Galileo Focalpoint
NVQ Level 2 - Global Travel Distrubution System
Amadeus
NVQ Level 1 - Fire Marshal
London Fire Brigade
Intermediate - Computer Software
Microsoft Word
Intermediate - Computer Software
Microsoft Excel
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