BARRY CORRIERI
Operations Manager
Edinburgh
Summary
An authentic and inspirational retail leader with a proven track record of driving business success through strong interpersonal relationships and a growth mindset. Skilled in coaching and developing high performing teams and individuals, with a passion for unlocking potential and building long term capability. A strategic thinker who combines creativity with logical problem solving to deliver results and sustainable performance. Recognised as a strong communicator and relationship builder who can influence and inspire at all levels. Resilient and committed, with the ability to adapt in fast-paced environments while maintaining focus on both people and performance. Dedicated to leading with integrity and fostering a culture of collaboration, accountability, and success.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Operations Manager
Greens Retail
09.2025 - Current
- Lead a multi-site retail operation across 30 stores across Scotland, driving operational excellence, commercial performance and consistently high store standards.
- Full accountability for regional P&L, sales growth, labour management, gross profit, shrink, waste and operational budgets.
- Deliver key business KPIs including sales, profitability, availability, compliance, customer service and operational performance.
- Coach, develop and support Area Managers, Store Managers and leadership teams to build capability and succession across the business.
- Delivering amazing customer service and a strong giving back to the community ethos.
- Lead recruitment, performance management, employee relations and talent development to create high-performing teams.
- Drive operational improvements through the introduction of new processes, policies and best practice, improving consistency and efficiency across stores.
- Lead new store openings, store integrations and operational projects, ensuring successful launches and high operational standards from day one.
- Ensure full compliance with Health & Safety, food safety, licensing, security and company policies through regular audits and operational reviews.
- Work closely with Trading, Finance, HR and senior leadership teams to deliver business initiatives, improve profitability and enhance the customer experience.
- Use data, reporting and performance analysis to identify opportunities, drive continuous improvement and support strategic decision-making.
- Leading one of Scotland's largest independent convenience retail businesses, responsible for driving operational excellence, commercial performance and people development across a multi-site retail estate.
Regional Area Manager
Krispy Kreme UK
03.2015 - 09.2025
- Lead 20 stores across a high-performing Scotland & North East Region, achieving consistent Gross Profit growth and a positive EBITHA.
- Full accountability for driving and achieving store and regional P&L.
- Delivering on KPI’s (sales, guest experience, labour controls, cost of goods, gross profit and gross margin)
- Elevated customer experience standards, delivering top-tier Mystery Shopper and satisfaction scores. Delivering amazing customer service and a strong giving back to the community ethos.
- Ensuring food manufacturing is completed to the highest standards, including production of daily freshly made doughnuts to the highest standards, health and safety, coffee and barista experience.
- Oversaw end-to-end logistics for fresh daily product delivery across all sites in the region.
- Developed and coached managers into leadership roles across the business.
- Conducted regular Health & Safety audits to ensure operational compliance.
- Supported company-wide onboarding and training for new managers.
- Led employee relations, recruitment, and team development.
- One of the World’s leading retailers of “sweet treats” and creating and sharing moments of joy. Strong focus on guest experience. Rich history with over nearly 90 years of creating magic moments.
Store Manager
Build-A-Bear Workshop
10.2012 - 03.2015
- Delivered record-breaking sales in 2014 (+9.5% YoY), surpassing sales plan by 2.9%.
- Led store to No. 1 in the UK for Customer Service (87% average CSAT score).
- Managed the flagship store and team day to day, both operational and full P&L control.
- Recruit, led and trained a team of 15+
- Performance management of the team.
- Overseeing all scheduling, payroll.
- One of the UK’s leading soft toy establishments. All about creating special experiences in store with magic moments that bring your bear to life. Strong passion for guest service and for special occasions.
Department Manager
Next
02.2007 - 10.2012
- Oversaw scheduling, team development, and training across a 22-person team.
- Assumed store manager responsibilities during absences.
- Ensuring all operational and customer service standards are adhered to.
- One of the leading high street department stores for clothing, fashion and home products. Strong history in the UK for high street fashion and guest service. Also famous for Next Directory and home delivery.
Department Manager
Matalan
10.2003 - 02.2007
- Led staff training, shift planning.
- Managed the daily operation.
- Key figure in recruitment and internal development processes.
- One of the UK’s leading clothing and home department stores for best value. Strong focus on delivering best value for money with friendly customer experience in store.
Education
Highers - Business Studies (A), Art & Design (A), English (B), Maths (B), History (B)
Larbert High School
Skills
- Microsoft Office (Word, Excel, Outlook, Access)
- Fourth Hospitality Systems
- Retail & Hospitality Software Platforms
- Operations management
- Team leadership
- Customer service
- Project management
- Coaching & Development
Certification
- Leadership & Coaching Diploma (BCA)
- Train the Trainer
- Dignity at work training
- Food & Drink Safety Certification
- Health & Safety Certification
- Sales & Marketing Training
- NPS Analytics Course
- First Aid Qualified
Timeline
Operations Manager
Greens Retail
09.2025 - Current
Regional Area Manager
Krispy Kreme UK
03.2015 - 09.2025
Store Manager
Build-A-Bear Workshop
10.2012 - 03.2015
Department Manager
Next
02.2007 - 10.2012
Department Manager
Matalan
10.2003 - 02.2007
Highers - Business Studies (A), Art & Design (A), English (B), Maths (B), History (B)
Larbert High School
KEY EXPERTISE
- Operational excellence & brand standards
- Multi-site leadership
- Customer experience, mystery shopper & NPS
- Health & safety, compliance & audits
- Recruitment, coaching & people development
- Budgeting, P&L & GP management
- Commercial awareness and strategic vision
- Stock control & logistics