BARKHA RANI SHARMA
London
Summary
Office co-ordinator and customer support professional with a background in high-volume service, sales support, and administrative coordination. Brings strong CRM, Microsoft Office, and reporting skills, with a focus on accurate order handling, organised processes, and reliable support for customers, account managers, and internal teams.
Overview
2
2
Languages
19
19
years of professional experience
Work History
Office Co-ordinator
Champion , Chestertons
London
01.2026 - 06.2026
- Maintained office cleanliness and organisation of resources.
- Ordered cost-efficient office supplies and stationery to meet operational requirements.
- Handled confidential documents with discretion to maintain privacy and security.
- Organised meetings, including venue arrangements, catering, and preparation of materials.
- Terms of Business, AML checks, Right to Rent .
- Handled Anniversaries and made Brochures
- Updating the CRM system
Admin Support
Nigel Sloam & Co
London
01.2025 - 05.2025
- Administrative support.
- Financial Planning SSAS & SIPPS.
- HMRC pension scheme returns
- Migration of schemes
- Risk assessment
- Book keeping.
- Pension Consultants & Actuarial Advisers
- (Short term contract role)
Sales Support
Total SMS Ltd (Mediatel)
London
04.2024 - 09.2024
- Rates manager- Uploading rates.
- Test number allocation.
- Sending rate cards.
- Testing routes.
- Statistics
- Liaising with Account Managers.
- IT Tickets.
- General Administration.
- SMS Billing Services
- (Short term contract role)
Quotes and Tender Administrator
MIS Healthcare Limited
London
11.2023 - 02.2024
- Processing High Value Quotes above 30m.
- Tender Administrator.
- Produce and submit Monthly Audit reports.
- Handling Telephone & Email Queries.
- Processing Orders, OVF's.
- Co-ordination with Account Managers.
- Largest distributors of Samsung Products.
- (3 months' contract)
Customer Services Advisor / UK
Legrand
05.2023 - 09.2023
- Handling & resolving customer complaints
- Processing high value orders using the latest CRM systems (Syspro).
- Produce and submit end of the day reports
- Dealing with new B2B client's daily basis
- Ensuring orders are delivered on time.
- Processing debits & credits (RMA)
- Processing automated invoices
- Working closely with credit control team
- Bids and Tender
- Quotations
- A leading MNC for electrical and digital building infrastructures
Senior Pledge Advisor
Fish Brothers Ltd
London
09.2016 - 04.2023
- Opening and closing of Branch
- Front Desk Customer Service
- End of day financial analysis and MIS report
- Stock Checks and Monthly Audits
- Cash Handling and bank transfers.
- Processed high value loans over £50,000.
- Controlling stock and cash loss
- Responsible for training of new staff
- Preparing monthly reports
- Ensuring good customer experience
- Preparing & dispatching items for auction
- Dealing customer concerns under FCA norms
- Dealing with Compliance
- Sales and Visual Merchandising
- Trained in Fire Safety
- High-end money lender and Safe Deposit since 1830.
Senior Sales Advisor
Albemarle and Bond
London
01.2014 - 09.2016
- Diamond and gold testing and evaluation.
- Handling complaints
- End of day reports
- Early Customer Care
- Processing loans such as Speed Loans, Car Loans, and Pay Day Anyway Loans
- Largest money lender in the UK with over 180 stores).
Global Account Manager (UK and Ireland)
Lycatel Services Ltd
London
01.2013 - 01.2014
- Supervising a team of 150 field staff for the UK and 20 for Ireland.
- Maintaining a database of Retailer accounts over 25,000 in the UK and 4000 in Ireland.
- Producing documents, briefing papers, reports and presentations
- Co-ordinating with sales team for re-orders
- Liaising with wholesalers & high-end clients
- ID checks
- Preparing commission report for UK
- Designing the commission structure in co-ordination with finance team.
- Investigations into fraudulent accounts
- Handling complaints and investigations
- A well-known telecommunication company).
Executive Assistant to the Managing Director
Angel Care Plc
Harrow
02.2007 - 02.2012
- Planning and organising meetings
- Providing assistance to finance team.
- Dealing with Legal Issues and Liaising with Legal Team
- Care Home Visits
- Preparing the Weekly Reports
- Minutes of Meetings & audio dictation.
- Advertising for the company
- Charge Backs and fighting court claims
- Public Relations – liaising and maintaining relations with existing clients and building new ones
- Preparing Case history and documents related to charge backs
- Accounts and Book Keeping providing assistance to accounts team
Education
Degree - Fashion Design
JD Institute of Fashion Technology
New Delhi, India01-2004
BA Honors - English
Guwahati University
India01-2003
Skills
- Knowledge of CRM, Syspro & Salesforce
- NPA Trained
- Digital Marketing
- Microsoft office
- GDS Trained (Sabre, Amadeus & Galileo)
- Visual Merchandising
SKILLS
Languages: English and Hindi
Proficiency: spoken and written
Accomplishments
- Best Sales Administrator of the Year LYCATEL SERVICES LTD (Lycamobile) Hot Spot Sales Division 2013, London
- Designer of the Year 2004 for JD Institute of Fashion Technology
References
References available on Request.
EXTRA-CURRICULAR ACTIVITIES
- Television Anchor and Presenter for Guwahati Doordarshan TV as well as for MATV and Sanskaar TV London.
- Social Care Service with several institutions in Harrow, London. I was presented the Best Social Service Award on International Women's Day 2020 for social care whilst working with care homes and victims of domestic violence.
PERSONAL ATTRIBUTES
- Excellent interpersonal skills and the ability to liaise with people at all levels
- Excellent telephone manners
- Clear and concise communication
- Confidentiality and diplomacy when dealing with sensitive material
- Ability to multi-task, prioritise and effectively manage workloads
- Take responsibility for issues and problems and follow them through to completion
- Ability to work independently with minimal supervision
Timeline
Office Co-ordinator
Champion , Chestertons
01.2026 - 06.2026
Admin Support
Nigel Sloam & Co
01.2025 - 05.2025
Sales Support
Total SMS Ltd (Mediatel)
04.2024 - 09.2024
Quotes and Tender Administrator
MIS Healthcare Limited
11.2023 - 02.2024
Customer Services Advisor / UK
Legrand
05.2023 - 09.2023
Senior Pledge Advisor
Fish Brothers Ltd
09.2016 - 04.2023
Senior Sales Advisor
Albemarle and Bond
01.2014 - 09.2016
Global Account Manager (UK and Ireland)
Lycatel Services Ltd
01.2013 - 01.2014
Executive Assistant to the Managing Director
Angel Care Plc
02.2007 - 02.2012
Degree - Fashion Design
JD Institute of Fashion Technology
BA Honors - English
Guwahati University