Bareen Reza
Ipswich
Summary
I am a dedicated and compassionate Healthcare Assistant with a strong background in providing care and support to individuals with diverse needs. Through my experience in complex care, I have developed excellent communication, patience, and empathy—skills that I am now eager to bring into the educational sector. I am actively seeking a Teaching Assistant role, with a particular interest in supporting children with special educational needs (SEN). I am passionate about helping young people reach their full potential and am committed to making a positive difference in the classroom environment.
Overview
9
9
years of professional experience
2020
2020
years of post-secondary education
Work history
Health Care Assistant
Exemplar Health Care
Leeds, West Yorkshire
07.2024 - 05.2025
- Assist in all aspects of personal care, retaining comfort and dignity
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques
- Help individuals with day-to-day activities while consistently encouraging independence and self-belief
- Work closely with nurses to maintain high levels of communication
- Complete care documentation and monitored patient progress to achieve up-to-date records
- Promote positive physical and emotional wellbeing through empathetic care and compassionate assistance
- Improve patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access
- Maintaine up-to-date knowledge on latest care practices by attending regular meetings and training opportunities
- Submit reports to manager regarding status of client
- Complete documentation of care, hospital actions and patient activities for up-to-date client records
- Safely escort patients during medical appointments and hospital visits
- Monitor individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments
- Ensure safe, secure living conditions for service users, reducing risk and enhancing quality of life
- Maintain confidentiality and compliance standards for optimised patient care
- Accompany client to medical or dental appointments, grocery and errands.
Customer Support Advisor
Penny Appeal
Wakefield
02.2024 - 05.2024
- Met customer call guidelines for service levels and time handling
- Upsold and accomplished daily targets
- Raised tickets to resolved issues between customers and internal departments
- Responded to customer requests with friendly, knowledgeable service and support
- Enhanced customer satisfaction by researching, troubleshooting and resolving escalated issues efficiently
- Completed documentation and logs each day, generating detailed weekly reports.
Exam Invigilator
Bloomsbury Institute
Central London
07.2023 - 02.2024
- Explained exam conditions and procedures before entering exam area
- Facilitated smooth running of up to exams, supervising large groups of students
- Recorded details of late arrivals and early leavers in line with established procedure
- Provided eligible students with extra time in line with exam regulations
- Minimised exam disruptions by handling student queries in quiet, unobtrusive manner.
Dementia Befriender
Central London Community Healthcare Trust NHS
Colliors Wood
08.2023 - 01.2024
- Restored patients' physical and mental health through friendly interactions, wellbeing activities and implementing Individual Cognitive Stimulation Therapy (ICST) methods
- Interacted with patients and families, while maintaining high standard of professional care
- Recorded all care information accurately in appropriate format
- Respected and supported cultural and religious practices of patients
- Assessed patient ability to complete routine daily tasks.
Messageline Volunteer
Suicide Awareness and Prevention UK (SAPUK)
London
05.2023 - 02.2024
- Help people suffering from suicidal thoughts and going through tough time by positive and motivational chats
- Encourage clients to make positive changes in life by doing things they enjoy to do
- Signpost clients to the help and support needed
- Maintain daily records and summarise chat sessions with clients.
ML Data Associate
Amazon India
Hyderabad
11.2019 - 11.2022
- Maintained high standard in processing data and delivering best quality data output
- Regularly involved in customer interaction to address and solve customer issues
- Processed large amount of data with efficiency and time accuracy
- Monitored team's schedule adherence
- Conducted trainings, team meetings, fun activities, assisted in organising outings for the team.
Teaching Assistant
Crescent Public School
Kolkata
03.2016 - 08.2018
- Prepared necessary equipment and technology ahead of class
- Offered students personalised support during in-class activities and projects
- Maintained child safety, security and good behaviour during classroom and outdoor activities
- Maintained sensitivity towards students with additional needs, continually improving their development and confidence
- Helped teachers with lesson plan development, class preparation and student mentoring.
Education
Master of Arts - Human Rights
University of Calcutta
Bachelor of Arts - Political Science
Loreto College, University of Calcutta
A-Levels - undefined
Kendriya Vidyalaya, Fort William
GCSEs - undefined
Kendriya Vidyalaya, Garden Reach
Skills
- Fluency in English, Hindi, Urdu and Bengali
- Basic IT skills
- Engaging personality
- Handling difficult service users
- Food safety, nutrition and hydration
- Attending multiple service users
- Zero Suicide Alliance Awareness training
- NHS Volunteer Learning training
- Trained in Individual Cognitive Stimulation Therapy (ICST) in Dementia
- First Aid Level 2
- Choking
- Moving and Handling Level 2 (clinical)
- Infection Prevention and Control Level 2
- Personal Care Assistance
- Safeguarding Adult & Children Level 2
- Positive Behaviour Support training
- Care Plan Training
- Cultural Awareness
- Record Keeping
- Dysphagia
- Cyber Security Awareness training
- Information Governance
- Customer Care & Communications
- Equality, Diversity and Human Rights
- Health, Safety and Welfare
- Managing Observations
- Person Centred Support and Appraoches
- Fire Safety
Interests
- Reading
- Writing (Writer on Wattpad)
- Journaling
- Content Creation
- Social Work
- Travelling
Timeline
Health Care Assistant
Exemplar Health Care
07.2024 - 05.2025
Customer Support Advisor
Penny Appeal
02.2024 - 05.2024
Dementia Befriender
Central London Community Healthcare Trust NHS
08.2023 - 01.2024
Exam Invigilator
Bloomsbury Institute
07.2023 - 02.2024
Messageline Volunteer
Suicide Awareness and Prevention UK (SAPUK)
05.2023 - 02.2024
ML Data Associate
Amazon India
11.2019 - 11.2022
Teaching Assistant
Crescent Public School
03.2016 - 08.2018
Bachelor of Arts - Political Science
Loreto College, University of Calcutta
A-Levels - undefined
Kendriya Vidyalaya, Fort William
GCSEs - undefined
Kendriya Vidyalaya, Garden Reach
Master of Arts - Human Rights
University of Calcutta
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