Barbod Zeraat-Talab
Manchester,Lancashire
Summary
- Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business.
- Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
- Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
- Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.
Overview
2
2
years of professional experience
Work history
Takeaway assistant
Bitz n Pizza
Whitefield, Borough of Bury
02.2023 - 01.2024
- Communicated clearly with customers to calmly manage complaints address order queries and handle menu concerns.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Employed clear telephone manner to handle orders daily.
- Practiced healthy and safety measures to comply with regulations.
- Followed health and hygiene standards when handling food and cleaning restaurants.
Retail sales associate
JD Sports
Manchester, Lancashire
12.2021 - 12.2022
- Prepared orders for customers with wrapped, bagged and boxed items.
- Requested and checked customer IDs at checkout for age-restricted products.
- Boosted product sales by offering selection guidance to customers.
- Minimised opportunities for theft through attentive, proactive customer service.
- Welcomed customers and provided responsive assistance to improve store experiences.
- Promoted customer loyalty scheme at checkout.
- Guaranteed client satisfaction by constantly providing standards of company services and values.
Education
GCSEs -
Philips High School
Manchester 09/2015 - 07/2020
OCR Level 3 Extended Diploma - Infrastructure Technician
Bury College
Bury 09/2020 - 05/2022
Skills
- Leadership Skills: Demonstrated ability to lead and motivate teams, delegate tasks, and resolve conflicts in a constructive manner
- Problem-Solving Skills: Strong analytical and critical thinking skills, with a proven track record of identifying issues, evaluating options, and implementing effective solutions
- Time Management Skills: Exceptional organisational skills with the ability to prioritise tasks, meet deadlines, and manage multiple projects simultaneously
- Adaptability: Flexibility and adaptability to changing environments, with the capacity to quickly learn new concepts and technologies
- Teamwork: Collaborative team player with the ability to work effectively in diverse groups, contribute ideas, and support colleagues to achieve common goals
- Attention to Detail: Meticulous attention to detail, ensuring accuracy and thoroughness in all tasks, from data entry to project planning
- Creativity: Innovative and creative thinking abilities, with a talent for generating unique ideas and solutions to challenges
- Customer Service Skills: Excellent customer service skills, with a focus on building positive relationships, understanding customer needs, and exceeding expectations
Languages
Persian
Fluent
English
Fluent
Timeline
Takeaway assistant
Bitz n Pizza
02.2023 - 01.2024
Retail sales associate
JD Sports
12.2021 - 12.2022
GCSEs -
Philips High School
09/2015 - 07/2020
OCR Level 3 Extended Diploma - Infrastructure Technician
Bury College
09/2020 - 05/2022
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