Barbara Jolanta Dworczyk
Bathgate, West Lothian,United Kingdom
Summary
Reliable experienced professional with a strong background in delivery driving,machine operator and customer service.
Proven ability to work under pressure,manage time effectively and maintain high safety and quality standards.
Excellent communication skills and a strong team player,committed to efficiency and customer satisfaction.
Self-motivated and reliable with advanced computer skills, seeking to leverage these competencies in a dynamic environment that values problem-solving and innovation.
Overview
31
31
years of professional experience
7
7
years of post-secondary education
Work history
Delivery driver (part time)
Gerry
Bathgate, West Lothian
2019.05 - Current
- Handled cash transactions accurately preventing discrepancies at end of day tallying.
- Reduced fuel costs with efficient route planning.
- Partook in training sessions regularly improving knowledge of safety protocols and procedures.
- Coordinated delivery schedules for optimum time management.
- Improved client satisfaction by delivering packages promptly and accurately.
- Provided excellent customer service, enhancing company reputation.
- Completed emergency deliveries successfully despite challenging conditions.
- Completed deliveries with smile and patient, personalised service.
Machine operator
Paterson Arran
Livingston, West Lothian
2008.01 - Current
- Adjusted machine settings to optimise performance.
- Implemented safety measures for reduced workplace accidents.
- Prepared detailed shift reports, providing valuable insights into operations.
- Ensured smooth running of machinery
- Conducted quality control checks, maintaining high product standards.
- Troubleshot mechanical issues, minimising downtime.
- Provided training to new recruits, improving team competence.
- Managed waste disposal from machines responsibly.
- Collaborated with team members to meet production deadlines.
- Kept machinery well-maintained in line with safety regulations.
- Packaged orders with excellent presentation skills.
- Set up and operated machine tools to produce precision parts within allotted timeframes.
- Monitored machine function and performance, quickly diagnosing malfunctions to reduce operational downtime.
Cleaning manager
Dorota Domagala
Edinburgh, Scotland
2007.07 - 2007.12
- Implemented effective cleaning strategies, achieving optimal results.
- Fostered positive relationships with clients through strong communication skills.
- Took charge of stock supplies, ensuring availability when needed.
- Conducted regular inspections to ensure adherence to health and safety regulations.
Shop owner
Delikatesy
Raciborz, Poland
2005.07 - 2007.05
- Hired and trained new staff members for improved team performance.
- Adapted business strategy according to market trends, maintaining competitive edge in the industry.
- Resolved customer complaints promptly, ensuring customer satisfaction and loyalty.
- Handled daily administrative tasks including bookkeeping and reporting, keeping accurate records of business performance.
- Negotiated pricing deals with suppliers, improving profit margins.
- Fostered a positive shopping environment with attention to detail and cleanliness.
- Oversaw budget management to keep to financial targets.
Custumer Service
Mino
Kietrz, Poland
1995.01 - 2007.02
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased customer satisfaction by resolving issues.
- Displayed energy and enthusiasm in fast-paced environment.
Store manager
Mino
Kietrz, Poland
2001.02 - 2005.04
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Coached underperforming employees improving their job performance significantly.
- Assisted customers in locating products around the shop floor promptly.
- Oversaw business staffing and training, building successful, customer-focused team.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Negotiated buying conditions and sales contracts to secure lucrative deals.
Education
Certificate of Higher Education - Law
Liceum Ogolnoksztalcace
Poland 1995.09 - 2002.06
Skills
- Delivery experience and customer service
- Manual handling and packing procedures
- Attention to detail and time management
- Inventory management and dispute resolution
- Emergency response readiness
- Commercial driving license
- Self-motivation and reliability
- Calm under pressure and problem-solving
- Communication skills and public speaking
- Team building and leadership
- Computer skills
Languages
Polish
Native
English
Advanced
Timeline
Delivery driver (part time)
Gerry
2019.05 - Current
Machine operator
Paterson Arran
2008.01 - Current
Cleaning manager
Dorota Domagala
2007.07 - 2007.12
Shop owner
Delikatesy
2005.07 - 2007.05
Store manager
Mino
2001.02 - 2005.04
Certificate of Higher Education - Law
Liceum Ogolnoksztalcace
1995.09 - 2002.06
Custumer Service
Mino
1995.01 - 2007.02