BARBARA MARIA SMOLUCH
Wembley,Middlesex
Summary
Experienced in providing compassionate care in healthcare settings, focused on patient well-being and support. Organised and dependable professional successful at managing multiple priorities with a positive attitude. Offers strong interpersonal and task prioritisation skills. Background working with confidential information, strict processes, and ambitious targets.
Overview
8
8
years of professional experience
2024
2024
years of post-secondary education
Work History
Health care assistant
London North West University Healthcare NHS Trust
London
04.2024 - Current
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Worked closely with nurses to maintain high levels of communication.
- Promoted and upheld the privacy, dignity, health and wellbeing of people who use health and care services and their carers.
Student Ambassador
London Metropolitan University
London, Great London
06.2022 - 01.2025
- Built student confidence by actively listening to concerns and providing appropriate advice
- Promoted equality of opportunity and non-discrimination to comply with regulations and guidelines
- Chronicled student experiences by writing blogs and taking videos to post on the university website
- Mentored a group of international students to develop skills and maximise potential
Visitor Experience Assistant
Science Museum
London, Great London
07.2022 - 11.2023
- Provided consistently high standards of customer care and actively supported the museum's strategic priorities
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference
- Built lasting relationships with clients through customer service interactions
- Promoted special exhibitions, encouraging additional ticket donations to meet conversion rates
Retail Administrator
GXO - Pivotal Logistics Solutions Company
London
08.2017 - 02.2022
- Provided exceptional support to senior leadership and generated data-driven reports to help with strategic planning
- Established impactful changes to drive high sales results and proactively identified and mitigated issues
- Operated within a diverse team, motivated colleagues and delivered sales of 12k+ orders over 5 years
- Deputised for team leaders, resolved office conflicts and provided coaching and training to junior staff
Education
Bachelor of Science - Criminology and Psychology
London Metropolitan University
London, ENGFoundation Degree - Business and Management
Bath Spa University
A-Levels - Economist Technician Certificate
Klodzko Business School
Skills
- Developing presentations
- Prioritisation and time management
- Report analysis
- Business correspondence
- Report writing
- Confidentiality understanding
- Tessitura
- Salesforce
- Knowledge of NHS policies
- Care certificate
PERSONAL DEVELOPMENT EXPERIENCE
London Safety Centre Volunteer- London Metropolitan Police 11/2020 -03/2023
• promoted work and volunteering in the police
• assisted in training for firearm officers and PC officers
• supported prevention actions in the Centre of London
Global Inclusion Conference- Chicago, US 1/11/2023 to 3/11/2023
Global Inclusion is the conference devoted exclusively to promoting inclusion, equity, and diversity in the context of international education and cross-cultural engagement.
• networked with professionals • attended the student leadership summit workshops
• developed knowledge about the practices to support students with disability abroad.
Timeline
Health care assistant
London North West University Healthcare NHS Trust
04.2024 - Current
Visitor Experience Assistant
Science Museum
07.2022 - 11.2023
Student Ambassador
London Metropolitan University
06.2022 - 01.2025
Retail Administrator
GXO - Pivotal Logistics Solutions Company
08.2017 - 02.2022
Foundation Degree - Business and Management
Bath Spa University
A-Levels - Economist Technician Certificate
Klodzko Business School
Bachelor of Science - Criminology and Psychology
London Metropolitan University
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