Barbara Rebeka Dienes
Haverhill,Suffolk
Summary
Dedicated, results-driven professional with a strong work ethic and a real commitment to excellence. I work well as part of a team but am equally confident leading projects independently. I’m adaptable and proactive, always embracing challenges and striving to deliver high-quality results that make a meaningful impact.
Overview
11
11
years of professional experience
2023
2023
years of post-secondary education
Work history
Service Desk analyst
Digi Europe
Haverhill
08.2023 - 12.2025
- Coordinated engineers and resources for Post Office, Costco installations, break-fix, and collections , and other job requests, ensuring efficient scheduling and workflow
- Maintained accurate records of incidents, engineer activity, and service data to support reporting and performance analysis
- Prioritised, assigned, and escalated incidents, keeping customers informed and ensuring timely resolution
- Post Office, Costco job requests – capacity & resource planning
- Handled incoming calls, accurately capturing information, directing enquiries to the appropriate departments, and managing customer expectations while working to resolve issues efficiently.
Office Junior/Admin
Tempower
Haverhill
02.2023 - 07.2023
- Maintained and updated document management systems to support audits and efficient record retrieval
- Scanned, processed, and accurately entered data into the CRM system to ensure up-to-date records
- Managed incoming customer enquiries via phone and email, responding directly or forwarding as appropriate
- Reviewed and selected product supply chains to support order fulfilment
- Prepared and issued customer quotations accurately and efficiently
- Managed new picking lists and put them in the systemCreated and processed picking lists within internal systems
- Investigated and resolved part number discrepancies to ensure order accuracy
Support worker
Dimensions UK
Haverhill
01.2019 - 02.2023
- Safely supported patient transfers using manual handling techniques and hoist equipment in line with H&S procedures
- Planned and coordinated wellbeing activities and exercises to support physical and mental health
- Accurately recorded care activities and changes using digital and paper-based systems
- Monitored client behaviour and escalated concerns promptly to medical professionals and families
- Delivered structured daily care for individuals with autism,disabilities, adapting routines and communication methods
- Managed shopping and budgeting tasks based on client needs and preferences
- Provided first aid and administered medication in line with care plans and protocols
Costumer service
Domino’s
Haverhill
01.2018 - 02.2023
- ·Meeting customer expectations by preparing foods to the required standard ·
- Quality checking & presentation
- Updating computer ordering system
- Close of store checks including stock rotation
- Ensuring hygiene requirements are always met
- Keeping up to date with food hygiene, customer and health and safety training
Call Center Operator
British Telekom
Debrecen, Hungary
01.2015 - 01.2018
- Managed customer issues, providing friendly, informative, and efficient support
- Applied correct call handling and transfer procedures, consistently meeting call time targets
- Reviewed and updated customer accounts, including billing, shipping, and warranties
- Guided customers through troubleshooting and product/service navigation
- Logged complaints and inquiries accurately, ensuring timely resolution and follow-up
Education
Scrum Master course -
LABA
HungaryKindergarten Teacher (BA) - undefined
Debrecen
HungarySkills
- Attention to detail
- Problem solving
- Good comminaction
- Teamwork and Collaboration
- Leadership and Initiative
- Eager to learn and grow both personally and professionally
- Time management
- Strong team player
- Adaptable & flexible
Professional Skills:
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- CRM Systems (Salesforce, SPA, Zendesk)
- Cisco Jabber
- Data Entry & Database Management
- Troubleshooting & Technical Support
- NAV
Technical / IT Skills
Language
English
Hungarian
Timeline
Service Desk analyst
Digi Europe
08.2023 - 12.2025
Office Junior/Admin
Tempower
02.2023 - 07.2023
Support worker
Dimensions UK
01.2019 - 02.2023
Costumer service
Domino’s
01.2018 - 02.2023
Call Center Operator
British Telekom
01.2015 - 01.2018
Kindergarten Teacher (BA) - undefined
Debrecen
Scrum Master course -
LABA