Barbara Poczeta
Manchester
Summary
Detail - oriented and empathetic professional with strong communication and emotional intelligence skills with over five years of experience in front of house customer support and administrative tasks. Focus on organisation, problem-solving. Qualified in Tourism and Hotel Trade and Health and Social Care. Experienced in delivering welcoming, professional first impression, efficient management and strong communication across teams.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Teaching assistant in primary school
Polish Saturday School
Manchester
09.2022 - 09.2025
- Assisted teachers in delivering engaging lessons and activities to enhance student learning.
- Supported individual students with diverse learning needs to foster academic growth.
- Collaborated with educators to develop and implement effective classroom management strategies.
- Organised educational resources and materials to facilitate smooth lesson delivery.
Customer Service Representative
AlldayPA
Salford, Manchester
10.2021 - 03.2022
- Handled incoming telephone and email enquiries, acting as first point of contact.
- Resolved customer issues with professionalism and empathy, logging and escalating where necessary.
- Developed effective multitasking and organisational skills in a fast-paced environment.
Sales Assistant
H&M
Manchester
09.2015 - 09.2017
- Delivered high level front-of-house service, attended to customers on the shop floor and tills.
- Maintained presentation standards and supported team in promotional periods.
- Strengthened communication and teamwork skills while meeting customer service targets.
Beauty Therapist & Receptionist
Vivienne Beauty Clinique
Leicester
05.2013 - 10.2016
- Managed reception duties, including appointment bookings, client greetings, stock orders, and record keeping.
- Delivered personalised beauty treatments prioritising customer satisfaction.
- Maintained professional environment and upheld service standards.
Education
Foundation Degree in Health and Social Care -
London Metropolitan University
Manchester 11.2024 -
Bachelor's Degree - Tourism & Hotel Trade
Polish University
Kielce, PolandSkills
- Reception & Front-of-House Management
- Visitor & Client Support
- Administrative Coordination
- Communication & Interpersonal Skills
- Multitasking & Time Management
- Microsoft Office (Outlook, Excel, Word, Teams)
- Organisation & Record Keeping
- Professional Presentation & Service Mindset
- Emotional intelligence
- Active listening and conflict resolution
- Attention to details
- Sales support/order processing
- office cordination
Certification
- Highfield Level 3 Award in Emergency First Aid at Work (2027)
- Safeguarding Children Level 2
- Keeping Children Safe in Education
Timeline
Foundation Degree in Health and Social Care -
London Metropolitan University
11.2024 -
Teaching assistant in primary school
Polish Saturday School
09.2022 - 09.2025
Customer Service Representative
AlldayPA
10.2021 - 03.2022
Sales Assistant
H&M
09.2015 - 09.2017
Beauty Therapist & Receptionist
Vivienne Beauty Clinique
05.2013 - 10.2016
Bachelor's Degree - Tourism & Hotel Trade
Polish University