Barbara Nakalema
London,HNS
Overview
3
3
years of professional experience
1
1
Certification
Work History
Support Worker
Certitude London
03.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
Carer
Inspire Management Group
01.2022 - 01.2023
- Provided emotional support to patients and their families, fostering strong relationships built on trust and empathy.
- Managed nutritional needs of patients by preparing meals, monitoring food intake, and adjusting diets as necessary.
- Maintained accurate records of patient care, documenting progress and any changes in condition.
- Implemented safety measures to prevent falls, accidents, and injuries within the home environment.
Busabala Road Nursing Home
08.2021 - 11.2021
- Communicating effectively with residents
- Caring for them and dealing with family members
- Talking to residents and showing them compassion
- Helping them with personal care and their daily needs
- Serving their teas, cleaning up the kitchen, and helping them with their meals.
Financial service Consultant and Universal Banker
Stanbic Bank Uganda
3 2011 - 8 2021
- Handling the Banks' daily customer transactions like receiving deposits, loan payments, cashing cheques and issuing savings withdraws
- Handling and solving the banks' customers' queries
- Management of the ATM machine which includes daily servicing of the ATM, adding and balancing the ATM cash
- Cross selling the banks' products to the new and existing customers
- Assigned duties of agent banking and POS supervision
- Complied with bank operations and security procedures
- Maintaining customer confidence and protecting bank operations by keeping information confidential
- Completing team effort by accomplishing related results as needed
- Encouraging customers to embrace the different digital channels the bank offers for convenience and faster real-time banking.
Education
Kyambogo University
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St. Mary's Kitende
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St. Mary's Kitende
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Gayaza C/U P/S
Skills
Client Relationship Building
Customer Relations
Sales expertise
Negotiation Tactics
Corporatecompetencies
- Communication and interpersonal skills
- Operating Systems. Windows 98, Windows 2000, Windows 2003, 2007, XP and Windows Vista.
- Utility Software; Microsoft office tools, Word, Excel.
- Corporate Competencies
- Teamwork and management
- Excellent report writing and review skills
- Excellent computer knowledge and its application in MS office, Outlook and Internet usage
- Values/Guiding Principles: Performance Management; Developing People/Fostering Innovation and Empowerment; and Integrity
- Information and Ideas/Knowledge Sharing for constructive motives
- Self-Management/Emotional Intelligence and Conflict Management/Negotiating and Resolving Disagreements
- Appropriate, objective and Transparent Decision Making
- Analytical and Strategic Thinking/Results Orientation/Commitment to Excellence
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community ;(Teamwork)
- Organizational and time-management skills
- Procurement Skills
- Good knowledge of public procurement regulatory framework and disposal systems Proficient knowledge and applicability of the PPDA Audit and Investigations Manual
- Excellent Computer Knowledge (Ms. Word, Excel, PowerPoint; Outlook and Internet usage).
Certification
I, the undersigned, certify that to the best of my knowledge and belief, this CV correctly describes myself, my qualifications, and my experience, and I am available to undertake the vacancy in case of an appointment.
Languagesproficiency
- English, Excellent, Excellent, Excellent
- Luganda, Very Good, Very Good, Very Good
Applicantname
Barbara Nakalema
Othernames
Barbara
Personal Information
- Date of Birth: 05/05/82
- Nationality: Ugandan
- Marital Status: Single
Bankingskills
- Cross selling Banks digital products Flexi Wallet, Flexi Merchant, Mobile and Internet Banking, BOL, POS Machines and Agent Banking
- ATM technical daily operations and balancing
- Creation of customers on internet and mobile banking, BOL and Merchant creation
- Agent Banking and Point of Sale supervision
- Due diligence
- Problem solving skill
- Cash management
- Time management
- Account opening and loan processing
Timeline
Support Worker
Certitude London
03.2024 - Current
Carer
Inspire Management Group
01.2022 - 01.2023
Busabala Road Nursing Home
08.2021 - 11.2021
Financial service Consultant and Universal Banker
Stanbic Bank Uganda
3 2011 - 8 2021
Kyambogo University
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St. Mary's Kitende
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St. Mary's Kitende
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Gayaza C/U P/S
I, the undersigned, certify that to the best of my knowledge and belief, this CV correctly describes myself, my qualifications, and my experience, and I am available to undertake the vacancy in case of an appointment.
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