Barbara Koscinska
Oxford,
Summary
A highly motivated and detail-oriented professional with strong computer skills and extensive experience in office environments. Demonstrates excellent organisational and multitasking abilities, enabling efficient management of multiple priorities. Skilled in analysing and working with data to inform decision-making, with a proven track record of rapid learning and adapting to new challenges. Committed to continuous self-development and fostering positive interpersonal relationships, ensuring effective collaboration and communication within teams.
Overview
22
22
years of professional experience
1
1
Certification
Work History
IT and Statistical Clerical
Rudolph & Hellmann Ltd.
Oxford, Oxfordshire
02.2016 - Current
- Completed administrative and organisational tasks accurately within target deadlines.
- Organised financial documentation and statements with detailed and accurate information about transactions.
- Tracked key performance indicators over time for assessing effectiveness of implemented strategies.
- Maintained up-to-date IT equipment inventory, monitored hardware upgrades.
- Handled disposal processes for damaged or obsolete equipment; prevented wastage of resources, with particular emphasis on the protection of sensitive data.
Team Supervisor
PRIMARK STORES LTD
Oxford, Oxfordshire
08.2015 - 01.2016
- Monitored shop cleanliness for a pleasant shopping experience.
- Coordinated staff availability, utilising team member strengths to maintain cohesive service.
- Handled store opening and closing procedures with exceptional attention to detail for optimal safety.
- Approved customer refunds and exchanges upon close item inspection.
- Ensured regular sales floor tidying and stock replenishment for visually appealing products displays.
Customer Assistant
PRIMARK STORES LTD
Oxford, Oxfordshire
10.2014 - 07.2015
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Operated cash registers with accuracy and processed cash and card transactions.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
IT and Statistical Clerical
Rudolph and Hellmann Ltd.
Oxford, Oxfordshire
05.2008 - 04.2013
- Defined goals, identified metrics, developed key performance indicators and communicated results using Excel and Microsoft Report Builder.
- Worked with large volumes of data, completed accurate calculations, and presented results in required formats using SQL scripts.
- Prepared daily reports for management review.
- Prepared reports with meticulous attention to detail.
Commercial bank customer advisor
PKO BP
Torun, Poland
02.2007 - 04.2008
- Ensured confidentiality of client information to maintain trust and loyalty.
- Identified client needs, developed and implemented solutions and advised on outcomes.
- Updated customer records to reflect current contact and account information.
- Increased customer satisfaction with thorough product knowledge and effective communication skills.
- Delivered exceptional customer service by promptly addressing queries and concerns.
Hospital secretary
Szpital Miejski
Torun, Poland
01.2003 - 01.2005
- Upheld confidentiality with sensitive information handling procedures.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Maintained accurate and up-to-date records for smooth handovers.
Education
BSc (Honours) Computing and IT - Software programming
The Open University
Milton Keynes 02.2022 -
A-Levels - Banking
College of Economics
09.1991 - 05.1995
Skills
- Analytical-thinking
- Detail oriented
- Excellent interpersonal skills
- Proficient user of Microsoft Office
- Structured Query Language (SQL) data analysis
- HTML/ CSS
- Multitasking
Certification
Master Class Bronze Excel 365
Languages
Polish
English
Personal Information
Affiliations
- Reading Traveling
Timeline
BSc (Honours) Computing and IT - Software programming
The Open University
02.2022 -
IT and Statistical Clerical
Rudolph & Hellmann Ltd.
02.2016 - Current
Team Supervisor
PRIMARK STORES LTD
08.2015 - 01.2016
Customer Assistant
PRIMARK STORES LTD
10.2014 - 07.2015
IT and Statistical Clerical
Rudolph and Hellmann Ltd.
05.2008 - 04.2013
Commercial bank customer advisor
PKO BP
02.2007 - 04.2008
Hospital secretary
Szpital Miejski
01.2003 - 01.2005
A-Levels - Banking
College of Economics
09.1991 - 05.1995
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