Summary
Overview
Work history
Education
Skills
Timeline
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Barbara-Jane auld

Newtownabbey,Antrim and Newtownabbey

Summary

Organised and adaptable person with strong communication, persuasion and multitasking abilities. Delivers high levels of product and service sales through knowledgeable and consistent customer advice. Proactive in prospecting for new customers and addressing customer requirements. Focused Sales Consultant well-known for providing exciting product demonstrations and convincing leads to purchase. Detailed, quick-paced and true team player. Pursuing new sales-driven role with opportunity to apply hardworking attitude and dedicated nature. Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

23
23
years of professional experience

Work history

Store manager

RBHSC
Belfast, Antrim
02.2015 - Current
  • Completed opening and closing procedures each day.
  • Assisted in recruiting, hiring and onboarding store staff.
  • Provided excellent customer care through prompt complaint resolution and quality of service.
  • Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
  • Oversaw business staffing and training, building successful, customer-focused team.
  • Oversaw daily store cleaning and general store maintenance to keep high company standards.
  • Led regular staff performance reviews to provide guidance and support for individual development.
  • Checked invoices from suppliers against physical stock records to identify discrepancies.
  • Monitored stock levels and wrote timely order supply requests to replenish merchandise.
  • Kept business in compliance with internal controls, industry regulations and health and safety requirements.

Waitress assistant

AMPM
Belfast, Antrim
07.2010 - 03.2015
  • Prepared tables for guests and reset tables between customers.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Kept tables clear of used crockery, glassware and cutlery.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Greeted and escorted guests to tables.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Arranged tables and set up linens and silverware in preparation for guests.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Greeted customers, presented menus and shared information about available special items.
  • Polished glasses and cutlery to pristine standards.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Accurately took orders, making menu recommendations as appropriate.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.

Assistant manager

Fossil
Belfast, Antrim
04.2008 - 02.2010
  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
  • Trained staff on best practices to achieve optimal productivity.
  • Motivated management and staff teams to consistently deliver high quality, customer-focused service.
  • Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
  • Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Monitored health and safety measures for guaranteed compliance.
  • Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
  • Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
  • Enforced company policies and guidelines for all employees.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
  • Collaborated with store manager, acting as reliable partner to manage and deliver on daily priorities.
  • Designed work schedules to provide optimal and balanced cover of store needs.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
  • Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
  • Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
  • Evaluated and tracked staff to aid manager conduct performance reviews.
  • Designed and implemented training to further develop staff based on business goals.
  • Organised financial and operational data to help with yearly budgeting and planning.

Administrative assistant

NICS
Belfast, Antrim
02.2005 - 03.2008
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Kept and maintained accurate filing system for preservation of office information.
  • Supported staff with administrative needs for photocopying, faxing and filing.
  • Received, sorted and distributed incoming mail.
  • Provided printing, photocopying scanning support to colleagues.
  • Arranged filing systems for easy use and retrieval by personnel.
  • Helped staff to maximise efficiency by providing clerical and secretarial support.
  • Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
  • Planned and scheduled meetings, creating agendas and minutes as needed.
  • Acted as main contact for staff and clients.
  • Managed physical and digital correspondence while keeping information private and secure.
  • Typed and proofread documents with zero errors.
  • Contributed to harmonious and productive office environment by building positive relationships with coworkers.

Supervisor

Lifestyle Sports
Belfast, Antrim
11.2001 - 01.2005
  • Supervised activities of workers and enforced safety regulations.
  • Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Dealt with customer complaints and rectified product and service issues.
  • Maintained clean, organised working areas to create positive, productive environments with minimal risk.
  • Motivated team through providing hands-on practical support to all members of staff on duty.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Worked closely with management to manage staff levels and allocate resources for production plans.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Built customer retention and satisfaction by delivering top-quality service.
  • Acted as point of contact and motivation for employees.
  • Maintained spotless and tidy working areas to create risk-free and productive environments.
  • Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.

Education

A-Levels - Spanish and Italian

Dominican College
Belfast
05.2001 - 05.2001

Skills

  • Customer Service
  • Team Leadership
  • Relationship Management
  • Visual merchandising
  • Just In Time stock control
  • Performance Management
  • Loss prevention
  • Conflict resolution skills
  • Customer experience
  • Retail sales
  • Store Management
  • Sales training
  • Flexible schedule
  • Commission sales
  • Outstanding communication skills
  • Customer satisfaction

Timeline

Store manager

RBHSC
02.2015 - Current

Waitress assistant

AMPM
07.2010 - 03.2015

Assistant manager

Fossil
04.2008 - 02.2010

Administrative assistant

NICS
02.2005 - 03.2008

Supervisor

Lifestyle Sports
11.2001 - 01.2005

A-Levels - Spanish and Italian

Dominican College
05.2001 - 05.2001

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Barbara-Jane auld