Barbara Dyssell

Supported the Data Quality Manager in achieving and maintaining national data quality standards, using data to identify, investigate, and report areas of suspected weak or poor data quality.

Provided the Data Quality Manager and stakeholders with insights on thematic errors and omissions in patient data, submitting feedback on emerging issues and trends.

Identified and advised on potential data error training requirement in line with the Data Improvement Strategy.
Provided individual desk-side or group classroom training on data quality error prevention and how to proceed with effective Cerner Millennium workflow management.

Supported the Data Quality Manager in their responsibilities to address data management issues associated with commissioning queries.

Undertook data investigations, monitored patient pathways, and validated RTT corrections on commissioning and Patient Demographic Service queries.

Addressed service queries by providing timely responses to customer inquiries and supported NHS number tracing by liaising with internal and external stakeholders.

Provided complex Excel data sets on KPI performance using advanced Excel pivot tables/slicers and graphs to aid user friendly analysis.

Booking Outpatient appointments, rescheduling or recording DNAs and updating patient RTT pathways. Arranging clinic templates and clinic cancellations. Handling incoming and outgoing telephone calls for the service and consultants: disseminating queries to relevant consultants and nurses. Addressed clinic letter enquiries, providing timely and appropriate responses to patients, families, and carers. Recording accurate messages and following them up appropriately. Reviewing and editing clinic letters before consultant sign-off. Managing referral queries raised by patients, relatives, GP’s or other healthcare professionals internally and externally. Maintained electronic and paper diaries to maximise effective use of consultants' and junior team members' time. Arranging room bookings for meetings, taking minutes and disseminating these prior to next meetings. . Handled short-notice planning for appointments and meetings, ensuring minimal disruptions. and last minute changes. Prioritised and organised incoming and outgoing mail, ensuring efficient distribution and action. Maintaining case notes to provide a full and accurate record of the patient’s clinical progress. Ensuring all referrals were prepared for weekly referrals meetings. Arranged outpatient appointments and ensured all referrals were actioned within the Trust's outpatient and waiting list policies. Recording discharge data in accordance with Trust’s Policy. Providing clinical coders with diagnostic information from the discharge summary. Photocopying, faxing and shredding data as required. Deputising for our line manager during periods of absence.

Handled purchasing tasks for office supplies, optimised resource utilisation.

Resolved administrative issues promptly, minimised downtime in operations.

Liaised with clients and stakeholders for effective relationship management.

Handled purchasing tasks for office supplies, optimised resource utilisation.

Resolved administrative issues promptly, minimised downtime in operations.

Liaised with clients and stakeholders for effective relationship management.