Barbara Chmielewska
Corby,Northamptonshire
Summary
Accomplished professional with expertise in warehouse and dispatch operations management, team leadership, and performance management. Demonstrates proficiency in KPI monitoring and continuous improvement methodologies such as GEMBA and 5S. Skilled in health and safety compliance, incident investigation, workflow planning, resource allocation, and task delegation. Adept at logistics and transport coordination, problem-solving under pressure, cross-functional collaboration, stakeholder management, and advanced MS Office applications. Committed to driving operational excellence through strategic planning and effective communication.
Overview
16
16
years of professional experience
Work history
Self-Employed Domestic Cleaner
2025.09 - 2026.03
- Managed client base, scheduling work efficiently to meet deadlines
- Maintained strong client relationships, generating repeat business
- Handled invoicing, payments, and budgeting independently
- Delivered consistent, high-quality service standards
Protection Advisor
Kalon Financial
2025.05 - 2025.09
- Managed multiple client cases, ensuring deadlines and compliance requirements were met
- Conducted detailed financial assessments and produced accurate reports
- Liaised with third parties to resolve issues efficiently
- Maintained high attention to detail in a regulated environment
First Line Manager
DHL Supply Chain – Homebase
2021.09 - 2025.03
- Led daily warehouse and dispatch operations, consistently delivering against operational and service KPIs
- Managed, coached, and developed teams to improve productivity, engagement, and accountability
- Planned and coordinated workflows to ensure efficient, on-time dispatch of goods
- Monitored performance metrics, identifying gaps and implementing improvements
- Ensured full compliance with health & safety standards, leading incident investigations and preventative actions
- Made real-time decisions to resolve operational challenges and minimise disruption
- Collaborated with planning, control room, and logistics teams to meet customer requirements
- Delivered onboarding and training aligned with operational standards
Step-Up First Line Manager
DHL Supply Chain – Homebase / NHS
2020.05 - 2021.09
- Supported leadership of warehouse operations during high-demand periods
- Coordinated team workloads to meet tight deadlines and maintain service levels
- Conducted 1:1s and supported performance improvement initiatives
- Acted as a key communication link across departments
- Maintained operational records and ensured compliance standards
- Oversaw quality control processes to maintain accuracy
Despatch Administrator
DHL Supply Chain – Homebase
2010.08 - 2020.05
- Managed dispatch documentation, schedules, and shipment tracking
- Supported daily operations to ensure timely and accurate order dispatch
- Identified potential delays and implemented solutions to improve efficiency
- Maintained high levels of accuracy to support customer satisfaction
Education
BA (Hons) - Accounting and Finance
De Montfort University
Access to HE Diploma - undefined
Tresham College
Certified Supply Chain Specialist
Global Supply Chain Management Seminar
International Business University
Certified Data Protection
Drug & Alcohol Testing Certification
GCSEs (Maths, English, IT)
Skills
- Warehouse & Dispatch Operations Management
- Team Leadership, Coaching & Performance Management
- KPI Monitoring & Continuous Improvement (GEMBA, 5S)
- Health & Safety Compliance & Incident Investigation
- Workflow Planning, Resource Allocation & Task Delegation
- Logistics & Transport Coordination
- Problem-Solving & Decision-Making Under Pressure
- Cross-Functional Collaboration & Communication
- Stakeholder Management
- MS Office (Advanced)
Accomplishments
- Consistently delivered operational KPIs in high-volume warehouse environments
- Improved team performance through coaching, feedback, and structured delegation
- Contributed to continuous improvement initiatives enhancing efficiency and safety
- Built strong cross-functional relationships to support operational success
ADDITIONAL INFORMATION
- Strong knowledge of warehouse safety and compliance standards
- Experienced in fast-paced, high-pressure logistics environments
- Proactive, reliable, trustworthy and confident leader
Timeline
Self-Employed Domestic Cleaner
2025.09 - 2026.03
Protection Advisor
Kalon Financial
2025.05 - 2025.09
First Line Manager
DHL Supply Chain – Homebase
2021.09 - 2025.03
Step-Up First Line Manager
DHL Supply Chain – Homebase / NHS
2020.05 - 2021.09
Despatch Administrator
DHL Supply Chain – Homebase
2010.08 - 2020.05
Access to HE Diploma - undefined
Tresham College
Certified Supply Chain Specialist
Global Supply Chain Management Seminar
International Business University
Certified Data Protection
Drug & Alcohol Testing Certification
GCSEs (Maths, English, IT)
BA (Hons) - Accounting and Finance
De Montfort University