Barbara Bonsu
Liverpool,Merseyside
Summary
Experienced professional with over 12 years in multiple roles, with a clear focus on healthcare as a career path. Known for a strong work ethic and a desire to serve the community effectively. Committed to creating positive change and ready to tackle new challenges in the healthcare industry. Aiming to apply skills and experiences to enhance patient care and support.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Nursing assistant
Mersey Care NHS Foundation Trust
Liverpool, Merseyside
2025.06 - Current
- Delivered compassionate emotional support to patients during difficult times.
- Monitored vital signs regularly, ensuring early detection of potential health issues.
- Engaged elderly dementia patients through cognitive stimulation activities promoting mental well-being.
- Managed proper waste disposal within the ward, maintaining a sanitary environment.
- Collaborated closely with healthcare team to ensure comprehensive patient care.
- Developed strong rapport with patients through active listening and empathy, encouraging open communication.
- Supported nurses during medical procedures, contributing to successful treatment plans.
Supported Living Team Leader
C & C Ltd.
Runcorn, Halton
2023.11 - 2025.06
- Devised actionable plans towards achieving set business objectives within deadlines.
- Developed strategies for improved performance level across the team.
- Encouraged open communication, fostering a positive work culture.
- Monitored daily operations whilst reducing operational cost significantly.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Implemented new working methods which improved overall efficiency of the team operations.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Reduced staff turnover with an effective motivation strategy.
- Coached team members through new or difficult workflows.
- Delegated tasks to make best use of individuals' skills.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Enhanced child safety by implementing rigorous safeguarding policies.
- Maintained compliance with company ethics and safeguarding guidelines.
- Adapted quickly to changes in housing regulations, safeguarding company compliance.
Youth Engagement Officer
The Regenda Group
Birkenhead, Wirral
2021.12 - 2023.11
- Managed challenging behaviours of clients, resulting in a safer environment.
- Protected confidentiality of client information according to Data Protection Act regulations.
- Escorted clients on external trips or appointments ensuring they received required services.
- Facilitated community involvement for clients, contributing to increased social skills.
- Assisted clients with day-to-day tasks, promoting their independence and self-reliance.
- Negotiated solutions to conflicts between service users, maintaining harmony within facility.
- Maintained accurate records of client progress to ensure continuity of care.
- Coordinated effectively with medical professionals for superior patient care.
- Collaborated closely with families of clients for provision of personalised care plans.
- Provided exceptional emotional support to clients, leading to improved mental health.
- Participated in regular training sessions keeping knowledge and skills current.
- Implemented safeguarding procedures diligently, fostering a secure environment.
- Adopted person-centred approach in all aspects of care-giving.
- Worked collaboratively with other support workers to maintain holistic care for clients.
- Empowered service users to remain as independent as possible and retain sense of identity.
Medical receptionist in GP
Nutgrove Villa Surgery
Huyton, Knowsley
2021.04 - 2022.01
- Prepared examination rooms prior to appointments – guaranteeing a clean and comfortable environment for each patient.
- Assisted doctors with necessary paperwork, expediting overall healthcare delivery process.
- Kept track of medical supplies inventory, placing orders on time to prevent shortages.
- Managed telephone lines, providing accurate information to callers when required.
- Handled prescriptions diligently, minimising any potential errors or miscommunications.
- Enhanced communication with patients by addressing their queries and concerns promptly.
- Coordinated with medical staff to ensure efficient care provision for all patients.
- Maintained confidentiality of medical documents as per data protection regulations.
- Processed medical information for maintaining up-to-date patient records.
- Dealt with patient complaints professionally, achieving quick resolutions and maintaining high customer satisfaction levels.
- Improved patient satisfaction by managing appointment schedules efficiently.
- Ensured smooth operation of front desk activities whilst handling emergencies professionally.
- Welcomed visitors warmly-created a pleasant atmosphere within the practice's premises.
- Organised regular follow-ups with patients for improved health outcomes.
- Managed digital and manual filing systems.
Education
Bachelor of Science - Mental Health Nursing
Edge Hill University
Ormskirk 2024.09 -
Diploma of Higher Education - Health and Social Care
Pierro Sraffa
Brescia, Italy 2011.09 - 2017.06
Diploma of Higher Education - Science
The City of Liverpool College
Liverpool 2020.09 - 2021.06
Skills
- Leadership
- Advanced research skills
- Computer skills
- Nutritious cooking
- Verbal/written communication skills
Affiliations
- Reading
- Resting
Accomplishments
Received an award for being a great church member and contributing to the church.
Certification
- Level 1 Customer Service Assistant
- Level 3 Leadership, Mentorship and Coaching
Languages
English
Advanced
Italian
Native
Spanish
Elementary
References
References available upon request.
Timeline
Nursing assistant
Mersey Care NHS Foundation Trust
2025.06 - Current
Bachelor of Science - Mental Health Nursing
Edge Hill University
2024.09 -
Supported Living Team Leader
C & C Ltd.
2023.11 - 2025.06
Youth Engagement Officer
The Regenda Group
2021.12 - 2023.11
Medical receptionist in GP
Nutgrove Villa Surgery
2021.04 - 2022.01
Diploma of Higher Education - Science
The City of Liverpool College
2020.09 - 2021.06
Diploma of Higher Education - Health and Social Care
Pierro Sraffa
2011.09 - 2017.06