Barbara Baffoe-Mensah
Calne,Wiltshire
Summary
Versatile hospitality and care specialist blending front of house expertise with compassionate end-of-life support, ensuring patient dignity and adherence to healthcare ethical standards. Proven record in cooking, catering, bar work, and waiting table operations while communicating effectively with dementia patients. Adept at multitasking under pressure to deliver seamless service across hospitality and care settings. Seeking to leverage this dual-sector experience to elevate guest satisfaction and patient wellbeing.
Overview
9
9
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work history
Health care assistant
Fresh springs care
Royal Wootton Bassett, Wiltshire
2025.10 - Current
- Providing basic personal care support to service users and assisting them with the day to day activities.
- Assisted in physical therapy sessions with patients to promote mobility improvement.
- Provided basic health education to patients for proper self-care post discharge.
- Provided emotional support to patients and their families during difficult times.
- Enhanced healing process by changing wound dressings regularly.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
Steward
Sodexo
Bulford
2018.05 - 2025.02
- As a steward, my responsibility is to ensure and maintain a clean and safe environment. Serving meals, cleaning communal areas
- Maintaining a clean and safe environment, identifying and reporting potential hazards, and assisting with emergency procedures
- Assisting with the setup, service and breakdown of events including managing crowds and ensuring smooth operations
- Interacting with personnel in dining and retail areas, addressing inquiries and providing a positive experience
- Working effectively as a part of a team, sharing tasks and communicating with team members and leader
- Permanent
Care Assistant Worker
Clifford House
Andover, Hampshire
2017.05 - 2018.04
- Aiding clients with daily personal care such as washing, dressing and feeding themselves.
- Helping people with mobilisation.
- Assisting with client's general comfort.
- Helping patients undertake personal tasks, including washing, showering, and using the toilet.
- Serving food to patients and helping them eat if they are physically weak.
- Making the beds.
- Turning patients required to spend a lot of time in bed, in order to avoid bed sores.
- Working with the client and other professionals to develop a care plan for the client.
- Permanent
Care Assistant
Nurse Plus
2017.05 - 2017.11
- Organising and supporting clients during recreational activities.
- Escorting clients to a destination (e.g. school, college or the shops).
- Helping people with mobilisation.
- Aiding clients with daily personal care such as washing, dressing and feeding themselves.
- Building up relationships with clients in order to gain an awareness of their practical and social needs.
- Carrying out everyday tasks for the client such as shopping, cooking or other domestic duties.
- Assisting with client's general comfort.
- Permanent
Education
Bachelor's degree - Customer care, Human Resource management in Hospitality, Legal Environment of Business, Supply Chain Management
Takoradi Technical University
GhanaHigher national diploma (HND) - Food Production Management, Front Office Management, Accommodation Management, Bar Operation and Management
Takoradi Technical University
GhanaA-level - Maths, English, Chemistry
Fijai Secondary School
GhanaSkills
- Cooking, Serving food, Catering, Hospitality, Front of house, Waiting Table, Bar Work
- End-Of-Life care sensitivity
- Healthcare ethical standards understanding
- Communicating with dementia patients
- Patient dignity preservation
- Multitasking under pressure
Certification
- Bachelor of Technology in Hospitality Management, Takoradi Technical University, December 2016
- Higher National Diploma in Hotel, Catering and Institutional Management, Takoradi Technical University, December 2008
- West African Senior School Certificate Examination, Fijai Secodary School, June 2007
References
- The House Cavalry, Mess Management, Officers Mess, Picton Barracks, Bulford Camp, Wiltshire, SP4 9NY, kyra.bass@sodexo.com
- Chalke House, 3 Brunel Road, Church fields Industrial Estate, SP2 7PU, 01722331139
- Clifford House Retirement Home, 11 Alexandra Road, Andover, SP10 3AD, 01264324571
Interests
- Baking
- Cooking
- Reading
Languages
English
Advanced
Timeline
Health care assistant
Fresh springs care
2025.10 - Current
Steward
Sodexo
2018.05 - 2025.02
Care Assistant Worker
Clifford House
2017.05 - 2018.04
Care Assistant
Nurse Plus
2017.05 - 2017.11
Higher national diploma (HND) - Food Production Management, Front Office Management, Accommodation Management, Bar Operation and Management
Takoradi Technical University
A-level - Maths, English, Chemistry
Fijai Secondary School
Bachelor's degree - Customer care, Human Resource management in Hospitality, Legal Environment of Business, Supply Chain Management
Takoradi Technical University