Summary
Overview
Work History
Education
Skills
Certification
Training
Timeline
Generic

BARAKAH LAWAL

BRADFORD

Summary

A focused professional with strong experience in customer service and the proven ability to assist customers with a well-informed selection of suitable products and services. Demonstrates exceptional communication and relationship-building skills and encourages team collaboration to achieve excellent customer satisfaction. Customer-focused and experienced in call centre and retail operations, with the proven ability to work towards and consistently exceed targets. Committed to the delivery of high service standards, with a dedication to delivering solutions, handling complaints, and solving problems.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Social Media Advisor

Asda
04.2024 - Current
  • Responded to customer inquires via phone, email, live chat, and social media in a professional and timely manner.
  • Utilize e- commerce CRM systems to manage customer interactions and maintain accurate records.
  • Assist customers with order processing, returns and troubleshooting issues.
  • Maintained a positive and professional demeanor while representing the brand.
  • Provide information about products, services and promotions to enhance the customer experience.

Customer Service Advisor

Evri
03.2022 - 03.2024
  • Respond to incoming calls, emails and online enquires, providing timely and helpful assistance to customers.
  • Leveraged CRM tools to track customer interactions, ensuring seamless communication across multiple channels.
  • Tracking and processing new orders and refunds.
  • Providing information about new product and services.
  • Escalating problems to technical teams or other members of the product team.
  • Working within strict SLA's


Sales Intern

ZEEZ Mega World Limited
11.2020 - 12.2021
  • Marketing of new accounts and selling the Company's products/services such as quick Loans,Daily sales contribution, etc.
  • Collaborated effectively with staff to achieve essential tasks and aid department progress towards monthly sales KPIs.
  • Provided helpful, attentive sales support to generate positive customer feedback.
  • Employed Microsoft Office Suite and Google Workspace to structure and oversee sales reports,leading to easier access for the team.
  • Participated in sales training sessions and workshops to develop sales skills and knowledge.

Customer Service Representative

Abuja Electricity Distribution (AEDC)
04.2019 - 10.2020
  • Addressed customer inquiries via telephone, email, and in person regarding electricity services,billing inquiries, account management, and outage reports.
  • Registration of new electric meters to various categories of customers depending on their request(Commercial, Private & Estate).
  • Assisted customers with account-related tasks such as bill payments, meter readings, and service transfers.
  • Responded to emergencies promptly, such as power outages or hazardous conditions, and
    coordinated with field technicians and emergency response teams to resolve issues.
  • Provided guidance and assistance to customers in understanding their electricity usage patterns

Industrial Trainee (Internship) Central Administra

Raw Materials Research Development Council (RMRDC)
05.2017 - 11.2017
  • Organize a filing system for my Unit documents.
  • Help in preparation of Unit meetings.
  • Performed general office clerk duties.
  • Responded to incoming calls and directed them appropriately to the office in charge
  • Worked with mentors and supervisors in improving professional conduct, individual character and skills to maintain positive work environments.

Education

Master of Science - Applied artifical intelligence and data anayltics

University of Bradford
Bradford, BRD
2023

Bachelor of Science - Information Technology

Federal university of technology
2018

Skills

  • Excellent verbal and written communication skills
  • Patience and the ability to remain calm in stressful situations
  • Excellent interpersonal skills
  • Sales and persuasive skills
  • Sharp active listening skills and close attention to detail

Certification

  • CERTIFICATE OF PARTICIPATION

Best Customer Service Representative Officer ( AEDC - Abuja) - 2020

  • CERTIFICATE OF NATIONAL SERVICE

National Youth Service Corps 2020

  • CERTIFICATE OF ACHIEVEMENT

Google Digital Skills for Africa. (The fundamentals of digital marketing) - 2020

Training

Back 2 Work Complete Training 2022

L1 Award in Contact Centre

L2 Certificate in Team Leading

Coursera - Customer Relationship Management (CRM)

Timeline

Social Media Advisor

Asda
04.2024 - Current

Customer Service Advisor

Evri
03.2022 - 03.2024

Sales Intern

ZEEZ Mega World Limited
11.2020 - 12.2021

Customer Service Representative

Abuja Electricity Distribution (AEDC)
04.2019 - 10.2020

Industrial Trainee (Internship) Central Administra

Raw Materials Research Development Council (RMRDC)
05.2017 - 11.2017

Bachelor of Science - Information Technology

Federal university of technology

Master of Science - Applied artifical intelligence and data anayltics

University of Bradford

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BARAKAH LAWAL