Summary
Overview
Work history
Education
Affiliations
Languages
Timeline
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Banu Martin

Wigan,Lancs

Summary

Experienced and knowledgeable about retail operations with strong focus on customer service and team leadership. Delivering a great and safe shopping environment for customers and colleagues. Skilled in planning and organising the running of a store by delivering all business KPIs and objectives.



Overview

21
21
years of professional experience
5
5
years of post-secondary education

Work history

Store Manager

Tesco
Leyland
06.2022 - Current
  • Lead and manage a store which delivers the maximum sales at the lowest operating cost.
  • Inspire and lead the team making sure excellent service is delivered to customers every day.
  • Lead a culture where the safety of everyone is central to everything instore through Safe & Legal and Compliance Audits
  • Deliver the key business measure for my store, contributing to the strategic priorities of Sales, Known and Unknown stock loss as well as Customer Service
  • Role model our leadership behaviours and inspire my team to do the same.
  • Lead a diverse team, where everyone is welcome, talent is nurtured and performance is supported.

Distribution Manager

Goggly UK
Southport
02.2021 - 02.2022
  • Fulfilled online customer orders through packaging and shipping in an effective and timely manner
  • Managed stock levels in the warehouse and replacement orders where necessary

Shift Leader

Tesco
Wigan
06.2012 - 02.2021
  • Worked across different Express stores in Wigan
  • Opening/closing the store and completing duty cover, making sure all decisions are right for in store, colleagues and everyone’s safety.
  • Taking the lead in sole charge of the store
  • Supported the Store Manager by completing store walks to inspect the store and taking the correct actions across the store.
  • Ensured the store was always clean, tidy and well presented.
  • Prioritised the replenishment of products that mattered most to customers.
  • Making sure point of sale and shelf edge labels reflect what good looks like.
  • Following company health and safety routines and ensuring colleagues do the same.
  • Readily available to resolve customer queries, complaints and overcharges
  • Communicating with colleagues, so they understand what tasks they need to complete and what the priorities are for the shift and deliver great customer service
  • Coach colleagues on the shop floor, sharing knowledge/experience and giving feedback.

Customer Assistant - Price Integrity

Tesco
Wigan
03.2006 - 06.2012
  • Ensured store traded legally by implementing price increases before start of trade
  • Delivered promotion changes and POS packages for promotions, seasonal events
  • Ensured store remained legally compliant through scheduled price verification across store to ensure customers were not overcharged

Business Owner

B's Butty Box
Wigan
05.2004 - 03.2006
  • Ran own sandwich stall in Wigan Market serving hot and cold food
  • Built strong customer base and repeat custom
  • Managed business' finances through book keeping

Education

GCSEs -

Standish High School
08.1990 - 06.1995

Affiliations

  • Horses
  • Netball
  • Arts & Crafts
  • Walking

Languages

English
Native
Turkish
Fluent

Timeline

Store Manager

Tesco
06.2022 - Current

Distribution Manager

Goggly UK
02.2021 - 02.2022

Shift Leader

Tesco
06.2012 - 02.2021

Customer Assistant - Price Integrity

Tesco
03.2006 - 06.2012

Business Owner

B's Butty Box
05.2004 - 03.2006

GCSEs -

Standish High School
08.1990 - 06.1995

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Banu Martin