Bankim Desai
Hemel Hampstead,United Kingdom
Summary
Accomplished Area Manager skilled at driving key performance indicators and sales to achieve budgeted goals.
Overview
20
20
years of professional experience
Work history
Area manager
forestry of england
Wendover woods cafe, Hertfordshire
2022.03 - Current
- Developed plans and strategies to promote continuous improvement.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased sales by 15% by rolling out new promotional strategies across regional shops.
- Delivered KPI targets and improvements consistently through excellent leadership.
- Managed on-site evaluations, internal audits and customer surveys.
- Outlined annual and quarterly priorities to guide departmental growth.
- Maintained ownership of sales pipeline, sourcing and developing new business opportunities to drive sales.
- Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Analysed sales reports to identify trends and update strategies.
- Approached new tasks and projects with enthusiasm and passion, increasing employee motivation and morale.
- Acted as point of contact for high-level queries and represented theteam at senior leadership meetings.
- Located, verified and distribution information through knowledge management practices.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Drove revenue increases and team morale by developing and deploying incentivised sales contests.
- Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
- Analysed reporting to reconcile transactions, accounts and ledgers.
- Improved efficiency and productivity by acquiring new skills.
- Received and processed stock using aninventory management system.
General Manager
M&B Harvester, Restaurant
United Kingdom, United Kingdom
2021.03 - 2022.03
- Maintain food and service quality and consistency in line with company standards
- Uphold standard of quality, presentation and cleanliness throughout the restaurant
- Ensure that the business is effectively managed and staffed at all times
- Complete and operate an effective business plan for the restaurant
- Ensure all equipment is used correctly in compliance with all Hygiene & Safety Regulation and Company procedures
- Deal with customers on a daily basis and in a prompt and professional manner
- Facilitate constructive feedback on suppliers to the Area Manager.
General Manager
Wagamama, Restaurant
United Kingdom
2018.03 - 2020.03
- Maintain food and service quality and consistency in line with company standards
- Uphold standard of quality, presentation and cleanliness throughout the restaurant
- Ensure that the business is effectively managed and staffed at all times
- Complete and operate an effective business plan for the restaurant
- Ensure all equipment is used correctly in compliance with all Hygiene & Safety Regulation and Company procedures
- Deal with customers on a daily basis and in a prompt and professional manner
- Facilitate constructive feedback on suppliers to the Area Manager.
General Manager
Frankie&Bennys, Restaurant
United Kingdom
2015.06 - 2018.03
- Maintain food and service quality and consistency in line with company standards
- Uphold standard of quality, presentation and cleanliness throughout the restaurant
- Ensure that the business is effectively managed and staffed at all times
- Complete and operate an effective business plan for the restaurant
- Ensure all equipment is used correctly in compliance with all Hygiene & Safety Regulation and Company procedures
- Deal with customers on a daily basis and in a prompt and professional manner
- Facilitate constructive feedback on suppliers to the Area Manager.
Food & Beverage Manager
House Of Flavour, Restaurant
Reading
2014.11 - 2015.05
- Responsible for the day to day operations, supervision, and administration of the restaurant
- Responsible for revenue enhancement and cost control
- Looking after inventory and vendor management
- Handling staff recruitment, training, appraisals and their payrolls
- Responsible for maintaining accounts, documentation and banking
- Searching out prospective clients & meeting them for business enhancement
- Supervising and motivating the team to work with enthusiasm for achieving the company success
- Dealing with Tax Authorities and government bodies for issuance of required licences
- Responsible for delivering high level of customer satisfaction and maintaining client relations.
Store Manager
DPGS T/A Domino's Pizza Group
Aylesbury
2013.10 - 2014.11
- Responsible for handling store operations, administration and supervision
- Responsible for timely delivery of food without any customer complaints
- Dealing with the cash handling and banking
- Handling marketing promotional events to search out prospective clients
- Cost Control of the food, labour and mileage hit the bonus every week
- Supervising and motivating the team to work with enthusiasm for achieving the company success
- Maintaining the accounts & documentation
- Dealing with the Store staff members and complying all the formalities required for handling the project at the Store.
Project & Restaurant Manager
Jimmy World Grill & Bars
Birmingham, Solihull
2006.04 - 2013.10
- Responsible for the day to day operations, supervision, and administration for 15 branches of the restaurant
- Looked after recruitment, training, appraisals and payrolls of employees
- Responsible for Budgeting, revenue enhancement and cost controls
- Maintaining manner, influence in communication & personal relationship with customer and staff
- Dealing with the cash handling and banking
- Searching out prospective clients & meeting them officially to market the services we provided
- Looking after inventory management and wastage management
- Supervising and motivating the team to work with enthusiasm for achieving the company success
- Maintaining the accounts & documentation
- Communicating with the supplier and buyer for the documentation required for handling the project and finalizing the dispatch report
- Dealing with government bodies for acquiring and renewal of required licences for all 15 branches
- Handling company warehouse buying & purchasing and documentation.
Project Manager
M.K.Shah Export Ltd
Saint Petersburg's
2004.07 - 2005.06
- Responsible for setting up stores, staff training, merchandising, stocks management, analyzing store feedback
- Responsible for sales promotion and maintaining client relations, handling complaints in international market
- Dealing with banks for sanction and enhancement of company's CC, LC facility for financing of Exporting and Import business
- Co-ordinate with Chartered accountants, Company Secretary, Lawyers, Valuer and Government Senior Officers for granting of credit facilities for financing of business
- Handling customer clearance and documentation.
Education
MBA (Marketing and Finance) -
Birmingham University
BBA - undefined
NRIBA
Skills
- Strategic Planning
- Operations
- Business Development
- Liaison / Coordination
- MIS/ Documentation
- People Management
- Client Relationship Management
- Branch operation
- Credit Management
- Personal Relationship Management
- Team Management
- Mentoring and coaching
- Staff supervision
- Employee management
- Sales strategies
- Communication skills
- Time management
Custom
01/25/1983, English, Russian, Hindi, Gujarati, Available on request
Timeline
Area manager
forestry of england
2022.03 - Current
General Manager
M&B Harvester, Restaurant
2021.03 - 2022.03
General Manager
Wagamama, Restaurant
2018.03 - 2020.03
General Manager
Frankie&Bennys, Restaurant
2015.06 - 2018.03
Food & Beverage Manager
House Of Flavour, Restaurant
2014.11 - 2015.05
Store Manager
DPGS T/A Domino's Pizza Group
2013.10 - 2014.11
Project & Restaurant Manager
Jimmy World Grill & Bars
2006.04 - 2013.10
Project Manager
M.K.Shah Export Ltd
2004.07 - 2005.06
MBA (Marketing and Finance) -
Birmingham University
BBA - undefined
NRIBA