Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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Banjo Olusanya

Banjo Olusanya

rochester,Kent

Summary

Approachable, conscientious individual with history of delivering exceptional customer service. Remains calm and collected in busy environments, following orders and communicating with teams. Demonstrates strong attention to detail and fast-paced learning.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work History

Team Leader

PrepWorld
northfleet, Kent
01.2023 - Current
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Reduced personnel injuries through encouraging safe behaviour in workplace.
  • Diagnosed and repaired process and machinery faults.
  • Minimised response time to resolve orders on hold by liaising with other departments.
  • Promoted professionalism and effective communication among staff to develop productive relationships.
  • Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction.
  • Fostered positive employee relationships through communication, training and coaching.
  • Influenced business change and success through collaborations with different stakeholders

Branch Manager

Seap micro finance Bank
Ibadan, OYO
05.2018 - 12.2022
  • Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
  • Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organisation.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
  • Worked with regional managers on start-up, development and growth of new branches.
  • Maintained detailed records of branch office activities.
  • Conducted regular branch staff meetings to communicate goals and objectives.
  • Organised regular coaching and training exercises with staff to build motivation.

Compliance Officer

Seap micro finance bank
Ibadan, OYO
01.2017 - 04.2018
  • Maintained accurate and detailed compliance records.
  • Reviewed and resolved complaints to uphold positive company reputation.
  • Ensured company policies were implemented and adhered to.
  • Developed policies and systems to ensure business successfully achieved objectives.
  • Drafted monthly and quarterly compliance reports to inform upper management.

Education

Diploma of Higher Education - Public ADMINISTRATION

The polytecnic Ibadan
Nigeria
11.2010 - 11.2013

Skills

  • Client support
  • Team supervision
  • Stocking and replenishing
  • Superior communication skills
  • Employee retention strategies
  • Employee performance reviews
  • Cost-effective budget control
  • Problem-solving

Languages

English
Fluent

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake

Timeline

Team Leader

PrepWorld
01.2023 - Current

Branch Manager

Seap micro finance Bank
05.2018 - 12.2022

Compliance Officer

Seap micro finance bank
01.2017 - 04.2018

Diploma of Higher Education - Public ADMINISTRATION

The polytecnic Ibadan
11.2010 - 11.2013

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Banjo Olusanya