Balraj Singh
Birmingham,United Kingdom
Summary
Dynamic professional with expertise in systems implementation and incident management. Demonstrates strong skills in workforce development and client management, supported by Microsoft Office Suite proficiency. Comprehensive knowledge of product lifecycle and menu planning in the hospitality industry. Skilled in business administration, financial reporting, and event planning, committed to fostering organizational efficiency and growth.
Overview
14
14
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification
Work history
Operations Officer Incharge
VFS Global Pvt Ltd
Smethwick, UK
2023.04 - 2026.02
- Monitored operational standards, maintained consistent quality control.
- Administered fee collection and cash management to ensure financial accuracy.
- Processed applications and entered data to ensure accurate record-keeping.
- Collected and scrutinised documents and passports to verify authenticity and compliance.
- Delivered passports to designated high commission and consulates at application centre.
- Responded to customer queries in person, via email, and on the telephone to provide timely assistance.
- Prepared reports for day-to-day transactions.
Operations Manager
Cinepolis India Pvt Ltd
Chandigarh, India
2019.11 - 2023.02
- Assisted in managing a team of 28 members and 2 supervisors for housekeeping operations.
- Supported recruitment, training, and scheduling of staff to ensure smooth operations.
- Monitored food and beverage costs to minimise wastage and control expenses.
- Addressed customer concerns during daily operations, analysing customer satisfaction data for improvements.
- Observed market trends and competitor activities to inform operational strategies.
- Achieved monthly and weekly KPIs set by head office.
- Managed three auditoriums with a seating capacity of 230 each across 8500 sqft.
Food & Beverage Service Executive
Radisson Chandigarh
ZIRAKPUR, india
2018.03 - 2018.11
- Assisted in managing banquets during opening hours under direction of food and beverage manager.
- Supported supervision of events and reservations to facilitate smooth operations.
- Aided in implementing operating procedures, policies, and work templates for improved service delivery.
- Contributed to coordination of staff recruitment, training, and rostering.
- Handled cash and credit card procedures, including daily management reporting.
Assistant Restaurant Manager
Aloft By Marriott, Zirakpur
Chandigarh, india
2016.09 - 2017.05
- Oversaw a team of four executives and thirty associates, acting as second in charge to food and beverage manager.
- Empowered associates to deliver outstanding customer service.
- Resolved guest issues and complaints, ensuring a positive experience and satisfaction.
- Conducted daily pre-shift and weekly departmental meetings to enhance organisational efficiency.
- Managed coffee shop operations for in-room dining and banquets, providing reports to food and beverage manager.
- Coordinated catering and conference event details with operating departments and customers, ensuring seamless execution of events.
- Oversaw operations and staff during night shifts to ensure smooth service.
- Developed strong relationships with groups, contributing to improved business retention and growth.
Food & Beverage Service Executive
Hawthorn suites by Wyndham Group
dubai, dubai
2016.04 - 2016.08
- Aimed to meet revenue targets and enhance guest satisfaction scores.
- Aided guest satisfaction by ensuring service standards were met.
- Supported large groups during breakfast and lunch service, enhancing overall dining experience.
- Collaborated with restaurant staff to plan menus effectively.
- Trained staff in various roles and responsibilities.
- Supported supervisors and associates in daily operations.
- Oversaw department tasks during night shifts.
- Conducted shop floor operations and allocated team members appropriately.
- Facilitated billing procedures for catering.
- Handled purchase orders efficiently.
- Performed quarterly inventory checks.
- Maintained facility and equipment in good working condition.
Assistant Banquet Manager
Ramada Plaza
Chandigarh, india
2014.11 - 2016.03
- Coordinated conference and catering requirements with relevant departments to ensure seamless event execution.
- Conducted general administration including booking management, budget control and client communication.
- Maintained regular communication with clients regarding venue progress, booking confirmation, and financial transactions via email and phone.
- Monitored staff performance to identify training needs, leading to improved operational efficiency.
- Closely monitored operations to ensure teams followed company procedures, best practices and rules.
- Consulted with Chef before events to confirm arrangements and assess food presentation standards.
- Meets with the Chef prior to function to verify arrangements and to observe the quality of the food presentation.
- Prioritised guest satisfaction throughout events by actively seeking feedback and implementing improvements.
Food & Beverage Service Executive
Hyatt Ludhiana
Ludhiana
2014.04 - 2014.10
- Focus on customer service and provide solutions in restaurant settings.
- Conducted situation handling training for food and beverage associates to improve service quality and customer satisfaction.
- Instruct team on food and beverage suggestive selling and upselling techniques.
- Enhance associates' knowledge of food and beverage menus.
- Implement monthly promotions during lunch, brunch, and dinner services.
- Coordinated menu planning with restaurant manager, adjusting pricing for slow-moving items to optimise sales.
- Monitored expenses and devised plans to enhance revenue and profitability through strategic cost management.
- Organise daily operations during shift openings and closings, managing multiple tasks.
- Facilitated smooth onboarding by pairing new team members with experienced buddy trainers.
Associate
JW Marriott Chandigarh
Chandigarh, india
2011.11 - 2014.04
- Achieved a score of 95% in mystery audits conducted to assess service quality.
- Oversaw discipline, personal grooming, motivation, and wellbeing of food and beverage team to ensure high service standards.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Liaised with catering supervisor, servers, and event organisers to ensure compliance with event logistics and operational efficiency.
- Managed daily operations effectively to maintain service quality.
- Coordinated training programmes for restaurant staff to improve service skills.
- Maintained training records and communicated updates to training department for effective knowledge transfer.
- Designed and initiated training modules for new and old team members
- Oversaw the implementation of Brand Standards to ensure consistency across service delivery.
Education
Bachelor of Science - Hotel Management
Punjab technical university
Jalandhar, PB 2009.01 - 2011.08
12th - arts
Guru Hari Krishan public School
Hanumangarh, RJ 01/2008 - 2009.01
10th - undefined
Guru Teg Bahadur Public School
Hanumangarh TownSkills
- Systems implementation
- Incident management
- Continuous improvements
- Workforce development
- Client management
- Microsoft Office Suite
- Coaching staff
- Product lifecycle knowledge
- Menu planning expertise
- Hospitality industry understanding
- Business administration
- Financial reporting
- Budget management
- Event planning
Certification
- Successfully completed fire safety Training.
- Leadership experience.
- Computer proficiency.
- Certified with food handlers certificate.
- Critical thinking and problem solving.
- Teamwork and collaboration.
- Professionalism and strong work ethic.
- Oral and written communications skills.
LANGUAGES
English, Hindi: First Language
Advanced
Accomplishments
- Increased company profits by 2% through Bulk bookings.
- Recognized by management for best profit delivery for year.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Increased sales while reducing costs at our region.
Affiliations
- Handle IPL events at Jw Marriott.
- Awarded with most admired retailer award in 2021.
REFERENCES
- Gopal, Singh, Unit head, Cinepolis Chandigarh., Cinepolis
- Zorwar, Singh, Events Director, Marriott., Marriott
- Abhilash, Menon, Operations Manager, Holiday inn., Holiday inn
- Chaten, Lakahmina, Area Manager, Cinepolis., Cinepolis
HOBBIES
Yoga - a great way to relax my mind., Listening to music - Pop and Jazz., Playing Basket ball.
References
References available upon request.
Timeline
Operations Officer Incharge
VFS Global Pvt Ltd
2023.04 - 2026.02
Operations Manager
Cinepolis India Pvt Ltd
2019.11 - 2023.02
Food & Beverage Service Executive
Radisson Chandigarh
2018.03 - 2018.11
Assistant Restaurant Manager
Aloft By Marriott, Zirakpur
2016.09 - 2017.05
Food & Beverage Service Executive
Hawthorn suites by Wyndham Group
2016.04 - 2016.08
Assistant Banquet Manager
Ramada Plaza
2014.11 - 2016.03
Food & Beverage Service Executive
Hyatt Ludhiana
2014.04 - 2014.10
Associate
JW Marriott Chandigarh
2011.11 - 2014.04
Bachelor of Science - Hotel Management
Punjab technical university
2009.01 - 2011.08
10th - undefined
Guru Teg Bahadur Public School
12th - arts
Guru Hari Krishan public School
01/2008 - 2009.01