Balwinder (Bally) Clair
Gravesend,Kent
Summary
Multi-talented Credit Controller who is persistent and professional in pursuing resolutions with customers. Trustworthy and poised communicator with a talent for achieving exceptional results with tough caseloads. High-achieving Credit Controller offering a quality-minded and customer-driven approach. Resourceful and skilled professional focused on improving department productivity and streamlining processes for efficiency.
Overview
24
24
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
GLOBAL CREDIT CONTROLLER
Electrosonic Group
Dartford, KENT
01.2021 - Current
- Sole responsibility of collections for all entities, LTD, INC, BV & LLC
- Managing fortnightly meeting with senior management to discuss ledger overdue debts
- Liaising with the account managers, PM's and sales order processing to ensure the PO's have sufficient amount of funds to invoice against
- Credit checking customers via Dun & Bradstreet and creditsafe and setting up new customer cards in Navision
- Sending payment demand letters before liaising with the Legal Counsel
- Working with the CFO and Financial controller to submit weekly forecasting
- Meeting monthly collection targets
- Assisting with cashflow daily duties in absence of team members.
CREDIT CONTROLLER/SALES ORDER PROCESSING ADMINISTRATOR
Electrosonic Ltd,
Dartford, KENT
07.2012 - 12.2020
- Responsible for collecting all outstanding debts from our National and International clients
- Completing the daily cashflow and allocating the daily cash receipts
- Thereafter distributing the daily completed cashflow to the Finance Director and financial Controller
- Ensuring all debtor ledger reports are printed on a weekly basis and monthly statements are sent to the clients
- These are forwarded electronically in PDF formats to the client
- Also using the client online portals ie Coupa to upload for Barclay's invoices, Actian for ConocoPhillips invoices
- Managing the Realex credit card portal to process invoice card payments
- Instructing/Liaising with Thomas Higgins solicitors for the poor paying clients
- In order the resolve client queries liaising with Project managers, order processing clerk, IT managers, Purchase ledger clerk, Finance Director and Finance Controller
- Involved in cross-training, so learning the roles of colleagues allows efficient cover while they are on leave
- Completing the supplier set-up forms from our customers
- Completed 1 year of maternity cover and colleague annual leave cover, of our purchase ledger duties
- Responsible for credit checking new customers and if creditworthy allocating them with reasonable credit limits
- Registering the Swedish cost documents (on behalf of our Swedish Office) into Navision all in SEK, processing the order and invoicing when instructed in either USD, SEK, Euros and GBP
- Completing the Revenue and Forecast sheet with orders received
- On a monthly basis prepare a new Revenue and Forecast sheet for the entry of new UK orders
Director/Secretary
Clair Wines Ltd
Leigh-on-Sea, Southend-on-Sea
09.2007 - 11.2012
- Sharing Parental Break with establishing family business -Sharing the day to day running procedures of Clair Wines Ltd with my partner
- Solely responsible for general administration
- Liaising with customer's face to face, dealing with specific requirements and general cash collection
- Collecting stock from various suppliers, identifying best prices for individual stock items
- Liaising with the accountant on a monthly basis with regards to monthly book keeping and general Tax/Vat/Banking issues
- Ensuring specific customer orders are completed and delivered.
CREDIT CONTROLLER
Robert Walters Operation Ltd
London
08.2005 - 09.2007
- Responsible for my allocated debtor accounts, for collection of both Perm and Temp Fees
- Ensuring my accounts are well maintained and show zero to low balances, wherever possible
- Emailing and posting Invoices to client
- Liaising with clients & external members of staff via telephone, fax and email
- Where relevant, ensuring the correct purchase Orders are allocated against the correct candidates so prompt payment is processed by my clients
- And making sure the Purchase Orders have not exceeded their limits and requesting new replacement Purchase Orders from the client contacts
- Ensuring any invoices which are incorrect are raised with the correct adjustments details and passed to relevant payroll administrators.
CREDIT CONTROLLER
Reliance Care
London
06.2005 - 08.2005
- Responsible for billing both, clients for Community Care Charges and, prompt employee pay
- Responsible for my own debtor's ledger and client ledger of 300 clients
- Collection of debt from clients via telephone, email and fax
- Liaising with both employees and clients to manage queries -Responsible for reconciling and allocating cash to key accounts
- Adapting well, to the new accounting computer system installed, GREAT PLAINS
CREDIT CONTROLLER
Parental Break
10.2003 - 06.2005
Credit Controller
International Securities Market Association-ISMA
Limehouse, City of London
06.2001 - 10.2003
- Independently and as part of a team within the accounts department
- Responsible for weekly cash allocation to the sales ledger
- Incorporating general debt collection both via correspondence and telephone
- Responsible for my own debtor and client ledgers
- Collection of payment from clients via credit cards
- Involved in weekly bank reconciliation and making sure the bank statements are in order
- Issuing credit notes to clients, where applicable
- Responsible for opening new client accounts
- Adapted well to a new computer programme installed within the accounts section-SUN
- Involvement in distributing yearly, quarterly, monthly and daily invoices to clients.
ADDRESS CALLER
Telecom Billing Systems
Kensington, Royal Kensington and Chelsea
09.2000 - 12.2001
- Working on a casual basis in the evening, whilst working full time at ISMA providing an effective and efficient telephone debt collection service
- Responsible for the invoicing of customers and completion of all relevant procedures in the debt collection cycle
- Communicating in writing and verbally to achieve high targets and deadlines
- Gaining recognition in the company bonus scheme for consistently high standards of performance
ACCOUNTS ASSISTANT
Videotel International Plc
Oxford Street, City of London
03.2001 - 04.2001
- Undertaking a temporary role with the responsibility for the completion of daily manual bank reconciliation's
- Ensuring the successful chasing of old debts using effective and assertive methods of communication
- Allocating payments received from clients in order to record them onto the company computer systems
- Generating cheques and BACS payments for the accounts payable section
- Working to tight deadlines in a pressurized environment
- Communicating with people at all levels in a professional manner
CREDIT CONTROLLER
Telewest plc
Tottenham Court road, City of London
08.1999 - 03.2001
- Responsible for the provision of a high quality debt counselling service, utilizing appropriate methods of communication
- Analyzing the sundry ledger to determine relevant cases for debt collection
- Posted journal transactions and cash receipts on sales ledger.
- Identifying accounts for suspension and finally disconnection as a result of non-payment
- Liaising with customers to accept payment arrangements that meet customer and company requirements
- Communicating with various internal and external contacts
- Completing relevant administrative duties relating to company procedures
- Negotiated terms and conditions, payment plans, and settlements.
CREDIT CONTROLLER
Southern Pacific Mortgages Ltd
South Kensington, City of London
06.1999 - 07.1999
- Dealing with a range of credit control and debt counselling issues including the distribution of correspondence to clients in arrears
- Conducted credit checks and monitored credit alerts.
- Managed customer accounts, encouraging early settlement of any outstanding payments..
- Minimised risk by proactively advising management of active payment issues.
Education
GCSEs -
Barking Abbey Comprehensive School
London 09.1993 - 06.1995
Skills
- IT Proficiency:
- Persistent communication
- Cross-functional communication
- Accounting software
- Credit analysis
- Credit risk management
- Relationship management
- Billing query resolution
Certification
Call Centre Training Course
Accutype Course: Final accuracy-97% & Final Speed-98%
Interests
INTERESTS AND ACTIVITIESCurrently Include: , Cuisine, Asian Music, and Experiencing Different Cultures
Languages
Punjabi
Fluent
Hindi
Elementary
Timeline
GLOBAL CREDIT CONTROLLER
Electrosonic Group
01.2021 - Current
CREDIT CONTROLLER/SALES ORDER PROCESSING ADMINISTRATOR
Electrosonic Ltd,
07.2012 - 12.2020
Director/Secretary
Clair Wines Ltd
09.2007 - 11.2012
CREDIT CONTROLLER
Robert Walters Operation Ltd
08.2005 - 09.2007
CREDIT CONTROLLER
Reliance Care
06.2005 - 08.2005
CREDIT CONTROLLER
Parental Break
10.2003 - 06.2005
Credit Controller
International Securities Market Association-ISMA
06.2001 - 10.2003
ACCOUNTS ASSISTANT
Videotel International Plc
03.2001 - 04.2001
ADDRESS CALLER
Telecom Billing Systems
09.2000 - 12.2001
CREDIT CONTROLLER
Telewest plc
08.1999 - 03.2001
CREDIT CONTROLLER
Southern Pacific Mortgages Ltd
06.1999 - 07.1999
GCSEs -
Barking Abbey Comprehensive School
09.1993 - 06.1995
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