Summary
Overview
Work history
Education
Skills
Certification
Timeline
OperationsManager
Balla Keerthinath

Balla Keerthinath

Thurnby, Leicester,Leicestershire

Summary

Highly skilled IT software professional with over 5 years of experience in Software Testing and Quality Assurance, striving for excellence in creating, editing, and implementing test instructions to enhance quality and efficiency. Proficient in conducting manual and automated testing for various products and enterprise applications. Quick learner who enjoys being part of a successful team while possessing a strong ability to work independently.


Specialised in test execution, defect identification, capturing and reporting, as well as tracking defects for both web-based and mobile applications. Expertise in numerous test procedures to improve processes. Collaborated with subject matter experts to achieve accurate testing results.


  • Worked in Different domains like Hospitality, Educational & Payment Domain etc.
  • Skilled in analysing business requirements and crafting test strategies and execution plans.
  • Experienced in creating and executing manual test cases for functional and behavioural aspects of applications.
  • Proficient in developing and executing automated test scripts using Gherkin syntax.
  • Well-versed in testing mobile applications on iOS and Android platforms.
  • Capable of performing various testing types, including regression, smoke, ad-hoc, sanity checks, and comprehensive system integration testing.
  • Adept at preparing detailed Test Execution Reports, evaluating & analyzing outcomes, and determining root causes of defects.
  • Knowledgeable about various Test Design Techniques.
  • Familiar with diverse project management methodologies such as Agile Project Management (Scrum) and waterfall model
  • Comprehensive understanding of all phases of SDLC and STLC
  • Results-oriented problem solver with excellent teamwork abilities; adept at critical thinking skills and thriving in fast-paced work environments; consistently delivering high-quality work on time.
  • Managing multiple Manual and Automation testers.
  • Release management: Risk mitigation planning, scheduling releases, deadline management.
  • Communications: Ensuring developers and Product owners receive real-time updates.
  • Daily customer support for their testing needs
  • YML file updates
  • Supporting business sign-off and User testing
  • Assessing QA needs across cross-functional teams.
  • Agile: Adapting to business needs while addressing technical requirements
  • Supporting PM with project management activities such as Planning, estimation, prioritization for QA/development teams, and Risk Management
  • Critically prioritizing workloads daily to meet business requirements
  • Scrum Master: Empowering Dev team by ensuring they have a voice
  • Scrum ceremonies: Sprint Planning, stand-ups, retrospectives
  • Coordination with Product owners and project managers on release/resource management
  • Delivery management: Risk assessments, resource assessment, release management & time management.
  • Working collaboratively with team members at all levels: CEO, CTO, Leads, PO, Lead devs, Junior devs, and Comms team
  • Delivery management: Risk assessments, resources assessment, release management and time management.
  • Working with members of the team at all levels: CEO, CTO, Leads, PO, Lead devs, Junior devs, and Comms team

Overview

13
13
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

QA Manual Lead Tester

Vinehealth Digital Limited UK
London
02.2022 - Current
  • Vinehealth is a product developed to help cancer patients manage their symptoms and schedule medication and appointments.
  • The platform also allows Life sciences and clinical trial clinicians to
    work with patients to help manage their symptoms to ensure a better quality of life.
  • Involving early in the software lifecycle to understand product quality needs and project vision
  • Continuously learning about existing products and learning to test them
  • Getting involved in refinement and road mapping to uncover edge cases and flesh out loose acceptance criteria
  • Involving in Sprint Backlog and sprint planning sessions and running stand-ups
  • Organising Go/No-Go meeting before release
  • Proactively approach product -owners, designers and developers to understand more about features under development in each sprint
  • Build and maintain a suite of test cases in Zephyr to cover features being developed
  • Having Experience in writing and reviewing, managing, running/executing test cases
  • Implemented system and regression to execute complete levels of QA testing (Integration, Negative, smoke, exploratory and acceptance testing)
  • To test all work done across native mobile and web
  • Having knowledge in TestFlight, internal beta tester and
  • API testing tool
  • Involving in the release Audi checklist and verification testing report.
  • Reporting bugs and making sure or app is clear of bugs
  • Work to the cycle of upcoming releases and deadlines and Continuously evaluate and improve QA processes


QA analyst

Edmentum
Oakham, Rutland
02.2021 - 02.2022


  • Worked on the Exact path project
  • Exact Path makes learning personal using diagnostic assessment data and personalized instruction
  • Students who use Exact Path are proven to demonstrate positive, statistically significant growth
  • Exact Path can help close skill gaps, accelerate learning, and individualize instruction with competency-based learning paths
  • Currently working on k-2, 3-5 and secondary learner platforms
  • Dealing with Learning paths, Assignments, Tests, Reports and Rewards
  • Worked on Salesforce and checking API integrations on Postman
  • Writing Test cases on Azure DevOps and working closely with Product owners
  • Testing throughout the project lifecycle, delivering within targeted milestones with minimal issues found by customers in production
  • Accessibility testing using NVDA, Wave and Accessibility insights for web meeting W.C.A.G 2.1 requirements
  • Working on Salesforce and checking API integrations on Postman
  • Review and analyse system specifications
  • Collaborating with Dev's, PO and Project manager to develop effective strategies and test plans
  • Create logs to document testing phases and defect
  • Help troubleshoot issues
  • Conduct post-release/ post-implementation testing
  • Worked with cross-functional teams to ensure quality throughout the software development lifecycle
  • Ensured appropriate testing coverage
  • Test Execution, Managing deadlines
  • For Every 2 weeks we have a new sprint and a planning section

Software QA Tester

Educationcity
Oakham, Rutland
06.2018 - 01.2021
  • I worked in a company that specializes in product development.
  • Our flagship product, EducationCity, is utilized by children and educators in over 75 countries worldwide, including mainstream primary schools, secondary schools, special schools, international schools, and those with English as an additional language.
  • As a member of the Quality Assurance (QA) team, my primary focus is on the development and execution of test plans, as well as peer-reviewing them.
  • I am responsible for test execution and deriving meaningful conclusions from the results.
  • Additionally, I maintain a suite of automated tests for several EducationCity products, as well as the test materials and reporting test outcomes.
  • I worked in an agile environment, collaborating with colleagues and third parties.
  • I am personally responsible for meeting the goals highlighted in staff reviews and ongoing conversations.
  • Every two weeks, we have a new sprint and planning section, and we have two major product releases each year (summer and winter), with regression testing conducted before each release.
  • I am responsible for maintaining all regression documents.
  • As a software QA, I work with the development team, project managers, end-users, and other groups to ensure that all testing criteria are met.
  • Worked as senior QA, to cover a maternity leave, I took on the position and guided the entire team.
  • I also worked as a SCRUM Master, organising backlog and story-pointing meetings.
  • Worked on AWS, and we conducted complete acceptance testing on our product.

Checkout Team Leader

Morrison's
Melton Mowbray, Leicestershire
09.2017 - 01.2018
  • Thoroughly evaluated returned items to ensure store policy regulations were met.
  • Performed price checks for checkout staff and maintained checkout efficiency.
  • Collaborated with other employees to deliver the highest degree of customer service.
  • Developed strong customer relationships, resulting in high rate of repeat customers.
  • Tracked cashier training requirements and reported to corporate office upon completion.
  • Opened additional checkouts during peak shopping times to reduce customer wait times by 5 minutes.
  • Promoted from checkout assistant to Checkout Team Leader within 4 month period.
  • Oversaw daily activities and checkout team members.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.

Site Manager

Murco Petrol Station
Birmingham
09.2014 - 04.2015
  • Implemented employee incentive programs to boost performance and drive sales growth.
  • Identified staff talent and developed leadership skills for internal promotions.
  • Coordinated staff schedules to cover expected customer demand.
  • Built long-term customer relationships and grew local customer base for station.
  • Monitored fuel prices and adjusted values following guidelines and cost fluctuations.
  • Controlled dry stock products and pricing, achieving target margins and minimising waste.
  • Protected stock from loss and maintained petrol pump safety controls for optimum fuel station operations.
  • Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
  • Formulated marketing and advertising strategies for continuous business growth.

Dotcom Online Picking

Testco
Hatfield, Hertfordshire
02.2013 - 04.2014
  • Picked items for customer orders with a focus on piece quality.
  • Extended assistance by delivering purchased items to the house or office of customers.
  • Adhered to company policies and specific customer instructions.
  • Established customer budgets, styles and requirements before conducting personal shopping appointments.
  • Monitored specials, sales and discounts to complement the shopping experience.
  • Consistently exceeded sales targets through consultative selling.
  • Maintained positive customer feedback rating throughout the year.
  • Built rapport with customers to promote repeat business.
  • Informed customers about new products and brands to complement shopping needs.

General Assistant

SAINSBURYS
Watford, Hertfordshire
05.2010 - 01.2013
  • Improved department efficiency by responsibly managing stock and company assets.
  • Promptly processed orders to maintain a clean and tidy production area.
  • Received, sorted and distributed incoming mail.
  • Carried out day-day-day support duties accurately and efficiently.
  • Upheld high hygiene standards by periodically emptying rubbish bins, clearing aisle spillages and cleaning high touchpoint areas.
  • Checked and processed incoming deliveries, unpacking and storing with care to avoid stock damage.
  • Protected staff and guests by complying with health and safety regulations.
  • Contributed to team meetings to improve company processes.
  • Provided printing, and photocopying scanning support to colleagues.
  • Screened phone calls and routed callers to appropriate parties.
  • Ordered office supplies and researched new deals and suppliers.
  • Prepared, reviewed and submitted team expense reports.

Education

Bachelor of Science - Computer science

Raghu Engineering of Institute
INDIA
02.2004 - 04.2008

Diploma of Higher Education - Software Engineering

University Of Hertfordshire
Hatfield, Hertfordshire
01.2010 - 03.2012

Skills

  • Test Design Techniques
  • BDD
  • Azure DevOps
  • Accessibility Testing
  • Scrum
  • Zephyr
  • Software Quality Assurance
  • Testing Tools
  • Test Execution
  • Software Testing Life Cycle (STLC)
  • Test Planning
  • Functional Testing
  • Quality Assurance Testing
  • SQL
  • Software Development Life Cycle (SDLC)
  • Software Test life cycle (STLC)
  • System Testing
  • Regression Testing
  • Mobile Testing
  • Browser Stack
  • Functional and Non - Functional Testing
  • Smoke, Ad- hoc and Usability Testing
  • Agile Methodologies
  • Manual Testing
  • Gherkin
  • Internal quality audits
  • Quality Assurance
  • Mobile Testing
  • Jira
  • Postman API
  • Agile Methodologies

Certification

  • Software Testing Bootcamp

Timeline

QA Manual Lead Tester

Vinehealth Digital Limited UK
02.2022 - Current

QA analyst

Edmentum
02.2021 - 02.2022

Software QA Tester

Educationcity
06.2018 - 01.2021

Checkout Team Leader

Morrison's
09.2017 - 01.2018

Site Manager

Murco Petrol Station
09.2014 - 04.2015

Dotcom Online Picking

Testco
02.2013 - 04.2014

General Assistant

SAINSBURYS
05.2010 - 01.2013

Diploma of Higher Education - Software Engineering

University Of Hertfordshire
01.2010 - 03.2012

Bachelor of Science - Computer science

Raghu Engineering of Institute
02.2004 - 04.2008

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Balla Keerthinath