Baljit Uppal
Walsall,West Midlands
Summary
I am self-motivated and highly organised individual with
extensive experience in administration and customer service.
I have a strong work ethic excellent problem solving skills.
I would now like take the next step in my career to further
develop my skillset and undertake new challenges on a daily
Basis.
Overview
21
21
years of professional experience
Work history
Theatre Support worker
University Hospitals Birmingham Queen Elizabeth Hospital
Edgebaston, West Midlands
03.2020 - Current
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Helped achieve patient independence through guided tasks and activities.
- Promoted physical activity through assistance with exercises improving overall health condition of the client.
- Participated in regular team meetings, enhancing quality of care provided.
Administration Assistant
University Hospitals Birmingham Queen Elizabeth Hospital
Edgebaston, Birmingham
01.2020 - 03.2020
- Updated all staff personnel details.
- Filed all personnel data in new files.
- Met with all staff to ensure I had correct emergency contact
- Typed sickness review letters.
- Corresponded daily with ward manager with messages and letters to be signed.
E-Rostering Administrator
NHS Birmingham Women's and Children's Hospital
Birmingham , Westmidlands
10.2019 - 12.2019
- Adeptly handled E-Rostering system.
- Managed the coordination of providing training to new and existing users on E-Rostering, ensureing consistent smooth running of department.
- Ensured consistent adherence to Emergency regulations and legislation to maintain Upton date compliance.
Ward Clerk
University Hospitals Birmingham Queen Elizabeth Hospital
Edgebaston Birmingham , Westmidlands
01.2019 - 10.2019
- Establishing a positive, productive and welcoming front desk
- Scheduling routine appointments
- Carried out essential patient paperwork for the morning ward round for the Doctors
- Adeptly handled all of inbound calls everyday, relaying messages from all departments
- Coordinated with Ward Manager, theatres and bed management to ensure the effective implementation of a smooth running of a ward
- Coordinating equipment and generic supplies for the ward
- Improved ward management by ensuring everything was visible and had easy access.
- Managing/welcoming visitors
- Supporting all the team on the ward
Theatre Support Assistant
NHS City Hospital
Springhill, Birmingham
11.2011 - 01.2019
- Collect patients from ward
- Ensured all patient details and notes are correct checked thoroughly
- Carried out essential daily administration/housekeeping duties to improve day-to-day operations.
- Checked all health and safety policies and procedures were adhered to at all times
- Supported theatre team in improving operations and patient care and working in a team better support.
- Oversaw daily theatre lists ensuring all instruments were available.
- Participated in clinical governance
- Completed regular audits on cleaning schedules, hand hygiene on all sharps bins
Ward Clerk
NHS City Hospital
Springhill , Birmingham
04.2007 - 11.2011
- Establishing a positive, productive and welcoming front desk
- Scheduling/cancelling bookings for routine appointments and operations
- Collecting patient details and notes for the system
- Maintaining and updating accurate computer records
- Welcoming visitors to the ward two visitors per bed
- Complete generic clerical tasks, e.g. drafting referral letters
- Planning and coordinating equipment/generic supplies for the ward
- Supporting all team members within the ward
Customer Service Advisor
Sainsbury's Martineau Place
Birmingham , Westmidlands
03.2004 - 03.2007
- Cashed all tills first thing in the morning
- Oversaw all customer queries after purchases were made
- Dealt with customer refunds efficiently
- Ensured all customer complaints were dealt with effectively in a sensitive manner to the customer
- Delivered a high standard of customer service at all times
Education
Certificate of Higher Education - Maths English Cooking Needlework Human Biology Typing Office Practice
Holly Lodge High School
Smethwick, WestmidlandsNVQ Level 1 - Introductory Certificate in Play Work
Cherry Orchard Primary School
Handsworthwood, BirminghamNVQ Level 1 - St John's Ambulance Emergency First Aid
Cherry Orchard Primary School
Handsworthwood, BirminghamNVQ Level 1 - Mentor Preparatory Training Program
City Hospital
Springhill, BirminghamNVQ Level 1 - C.L.A.I.T
West Bromich Sandwell College
West Bromwich, WestmidlandsSkills
- Communication
- Customer service
- Administration
- Computer literately
- Leadership
- Organisation
- Observation
- Attention to detail
- Team player
- Interpreting
Custom
Clerical Cheque Officer / Natwest Cheque Centre
April 2003 - July 2003 (Temporary)
Clerical Support/Administrator / Victoria Healthcare Centre
March 2003 - March 2003 ( Temporary)
Booking Clerk / Genesis Healthcare
February 2003 - March 2003 (Temporary)
Night time Administrator / Parcel-line
July 2002 - January 2003 (Maternity cover)
Lunchtime Supervisor / Cherry Orchard Primary School
January 2001 -May 2002
Cashier / J. Sainsbury's
July 1997 - October 2002
Languages
Hindi Punjabi and Urdu
Proficient
C2
Baking reading and crocheting
I love baking cakes shortbread, lemon drizzle and Victoria sandwich all gluten free.
Love reading books on crime and romance.
I crochet baby blankets to relax.
Timeline
Theatre Support worker
University Hospitals Birmingham Queen Elizabeth Hospital
03.2020 - Current
Administration Assistant
University Hospitals Birmingham Queen Elizabeth Hospital
01.2020 - 03.2020
E-Rostering Administrator
NHS Birmingham Women's and Children's Hospital
10.2019 - 12.2019
Ward Clerk
University Hospitals Birmingham Queen Elizabeth Hospital
01.2019 - 10.2019
Theatre Support Assistant
NHS City Hospital
11.2011 - 01.2019
Ward Clerk
NHS City Hospital
04.2007 - 11.2011
Customer Service Advisor
Sainsbury's Martineau Place
03.2004 - 03.2007
Certificate of Higher Education - Maths English Cooking Needlework Human Biology Typing Office Practice
Holly Lodge High School
NVQ Level 1 - Introductory Certificate in Play Work
Cherry Orchard Primary School
NVQ Level 1 - St John's Ambulance Emergency First Aid
Cherry Orchard Primary School
NVQ Level 1 - Mentor Preparatory Training Program
City Hospital
NVQ Level 1 - C.L.A.I.T
West Bromich Sandwell College
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