Baljit Nijjer

• I deal with customers face to face and over the phone
• Identified customer parts requirements and provided potential alternatives for hard-to-find parts.
• Advised customers on prices premium parts and accessories.
• Responded to customer emails quickly to maintain excellent service levels.
• Maximised sales volumes and margins with stringent cost control and strategic purchasing.
• Greeted customers and asked open-ended questions to better determine needs.
• Checked incoming parts against delivery notes to limit stock discrepancies.
• I look up in the parts for Technicians and customers for them to repair the cars
• I order it correctly to limit the credits and returns
• Check the daily delivery and stock check every day
• Making sure we hit the targets every month
• Making sure Customers are happy by providing the great Service and going extra miles for them
• Pre picking day before and attending Service meetings.

• My role as a service advisor was to book customers in for service and mot as well as giving them updates on their vehicle with any extra jobs required
• Ordering all parts for all the vehicles that are needed on the same day making sure the customers is happy with the prices before we order for them
• Dealing with all the warranties and payment plans for all the cars that we have on our system
• Giving the customers full knowledge of our free health check explaining them every detail to make them feel at ease when they bring their cars to us
• As well dealing with the customers face to face I would call new and existing customers to help us gain more business in the future as well as every day
• I make sure that I take the payments online and over the phone and send the invoices to them when all the work has been done, Before my promotion as a service advisor I was a customer sales assistant where I would be outside with the customers trying to sell them the best car that meets theirs standards as well as a free test drive to make them feel more confident with their decision when buying a car, When they were buying the car I was helping them with the procedure of transferring ownership, taxing their car ready for them take away the same day
• I would send the customers personal videos of the cars that we have in store and upload it onto our website
• Getting customers to leave us a 5 star reviews to help us gain more popularity in the car industry.
• Maintaining positive customer relationships to ensure repeat business.
• Calculated costs, processed payments and provided receipts.
• Responded to customer requests with friendly, knowledgeable service and support.

• Role, serving customers, keeping the restaurant clean and organized, preparing food, making sure that food safety rules are followed, instructing and motivating crew and monitoring employee performance
• Customer is our priority and making sure they get great customer service experience with great care.
• Welcome the new Trainee to the company and Train the new Staff on different stations
• Identified training needs and recommended action to appropriate supervisor.
• Role modelled ideal behaviour and standards across multiple stations.
• Maintained current knowledge of company standards and up-to-date food safety regulations.
• Received and processed cash and card payments accurately.
• Developed employees' skills in new tasks or stations.
• Encouraged professional development and goal setting for all staff.
• Supported teams to achieve shift targets such as service times or waste minimisation.
• Greeted customers warmly and provided friendly service, leading crew by example.
• Educated Trainee about safety requirements and consistently enforced rule.
• Supervised on-the-job training for vocational trainee to demonstrate methods, procedures and techniques.

• My roles as a warehouse manager includes many jobs such as selling and ordering stock from many suppliers to sell online to Ebay and amazon
• When order's came through I had to sort and organise them in different sections for my staff to pick and pack each item correctly and securely each time
• I had to deal with customers by face , phone and by E-mail everyday for problems or for changing orders on there items
• Managing staff hours and routers everyday
• Had to organise and take care of between 8-9 members of staff
• I have to recruit and train new staff everytime they join our team
• Making sure my warehouse is fully stocked and organised everyday for my staff to carry out there jobs
• I have managed to get the business to do a turnover of about £1 million a year and still growing and doing well.

• As a Post Office counter clerk I performed many roles such as selling postage on letters and parcels inland and abroad we received in the office everyday
• Selling foreign currency for different countries to all customers going aboard
• Sorting the letters and parcels and putting them in the right bags to send off to royal mail and parcel-force and making sure the correct postage has been charged to each parcel
• Paying out pensions and benefits and excepting bill payments
• Dealing with car tax and checking and sending off passports
• Assisted customers with finding items, completing exchanges and obtaining refunds.
• Completed opening and closing procedures each day.
• Answered phones, replied to emails and directed calls to appropriate department.

As a Retail Assistant,

• Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Delivered outstanding in-store experience through positive and attentive customer service.
• Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures.