BALJINDER KAUR
Leicestershire
Summary
Experienced Executive Assistant, Office Administrator and Procurement Professional with over 20 years’ experience, mainly within NHS procurement, administration and customer-focused roles. Currently working at Nupsala Ltd, providing administrative and executive support to the CEO. Responsibilities include diary and meeting coordination, project administration, sourcing and procuring products and services, supplier research, obtaining and comparing quotations, procurement support, supplier liaison, business travel and hotel bookings, event coordination and UK and international logistics. Previous NHS experience includes transactional and strategic procurement, sourcing, purchase orders, supplier management, spend analysis, Procure-to-Pay (P2P) processes and supporting compliance with procurement procedures and governance requirements. Organised, reliable and approachable, with experience working with senior managers, colleagues, suppliers and external organisations. Comfortable managing a varied workload, following up actions and supporting the day-to-day running of projects and office activities.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Office Administrator & Executive Assistant
Nupsala Ltd
07.2026 - 10.2026
- Improved team communication and collaboration through coordination of weekly meetings and distribution of agendas.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Processed invoices, purchase orders, and expense documentation to support timely administrative workflows.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Enhanced executive decision-making with comprehensive research and detailed reporting.
- Screened personal and business calls and directed to appropriate party.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Scheduled appointments, prepared meeting materials, and tracked action items for staff and leadership.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Transactional Procurement Assistant
NHS Arden & Greater East Midlands CSU
06.2024 - 05.2026
- Delivered high-volume transactional procurement support across digital, data and technology categories within an NHS commissioning environment, processing requisitions into accurate purchase orders within SLA targets.
- Provided first-line procurement support, resolving purchasing and supplier queries and helping stakeholders follow appropriate procurement processes.
- Coordinated business travel bookings using Oracle, ISFE2 and CTM systems in line with organisational procedures.
- Supported spend analysis, savings identification and contract development activity and maintained procurement pipelines, dashboards and workplans.
- Produced reports and KPI information, maintained accurate procurement data and supported audit readiness and compliance with NHS England Standing Financial Instructions and governance requirements.
- Built effective stakeholder relationships and contributed to continuous improvement activities supporting efficient procurement processes and service delivery.
Strategic Buyer
Manchester University NHS Foundation Trust
10.2023 - 06.2024
- Managed end-to-end sourcing across clinical and non-clinical revenue and capital categories, supporting compliant routes to market, value for money and timely delivery.
- Procured specialist clinical consumables including dental and transplant supplies, working with clinical teams to support continuity of patient services.
- Conducted supplier evaluations, quotation analysis, benchmarking and negotiations to support cost improvement and value for money.
- Supported contract compliance and reduction of off-contract spend in line with NHS procurement frameworks and Standing Financial Instructions.
- Monitored supplier performance and supply risks, escalating issues appropriately and supporting senior procurement colleagues across multiple projects.
- Analyzed spend data to identify sourcing opportunities and reduce procurement risk.
- Negotiated supplier agreements to secure favorable pricing, terms, and delivery commitments.
Procurement E-Commerce Officer
Manchester University NHS Foundation Trust
12.2021 - 10.2023
- Supported end-to-end Procure-to-Pay activity within a large NHS Trust, specialising in electronic catalogue management, system accuracy and transactional issue resolution.
- Maintained supplier catalogues, pricing and product information, supporting contract compliance and data accuracy across procurement systems.
- Resolved invoice discrepancies, catalogue errors and procurement helpdesk queries, providing support to internal customers and suppliers.
- Extracted and analysed procurement information for KPI reporting and decision-making using Integra, GHX Nexus and NHS Supply Chain systems.
- Supported e-procurement improvements, process standardisation and maintenance of accurate procurement records.
- Coordinated patient administration processes, maintaining accurate records and supporting smooth clinic workflows.
- Managed confidential information in line with NHS governance, data protection, and information security requirements.
- Resolved routine service queries, providing clear guidance to patients, staff, and external contacts.
- Processed referrals, appointments, and correspondence, ensuring timely communication across multidisciplinary teams.
- Liaised with clinical and administrative colleagues to correct discrepancies and maintain reliable system data.
- Prepared reports, letters, and documentation, checking accuracy before distribution or escalation.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
Procurement Buyer
University Hospitals Birmingham
05.2005 - 12.2021
- Delivered high-volume end-to-end NHS procurement across clinical, non-clinical, capital and revenue categories.
- Managed sourcing, quotation exercises, purchase orders and supplier evaluations using e-tendering platforms, maintaining appropriate procurement records and audit trails.
- Supported cost efficiencies through supplier negotiation, spend consolidation and value-focused purchasing decisions while helping reduce non-contract spend.
- Ensured procurement activity followed NHS policies, legal requirements and Standing Financial Instructions and supported urgent purchasing requirements.
- Managed stock and inventory requirements, catalogue activity, product recalls and invoice and pricing discrepancies, helping maintain supply continuity and financial accuracy.
- Built effective relationships with clinical, finance and operational stakeholders and suppliers and provided guidance and informal support to junior colleagues.
Sales Order Processor / Customer Services
Sola Optical UK Ltd
02.1997 - 05.2005
- Processed sales orders and handled high-volume customer, product and delivery enquiries, resolving issues and maintaining accurate order and customer records.
Customer Service Advisor
Legal Services Commission
07.1995 - 02.1997
- Provided front-line customer service and administration, responding to enquiries, providing guidance and maintaining accurate records.
Education
NVQ Level 3 - Customer Service
NVQ Level 1 - Business Administration
Skills
- Executive Assistant support
- Office & business administration
- CEO correspondence & follow-up
- Product & supplier sourcing
- Procurement & P2P
- Strategic sourcing
- Supplier negotiation
- Quotation comparison
- Spend analysis
- Contract compliance
- Business travel, flight & hotel booking
- Meeting coordination
- Project tracking
- Gantt charts & action logs
- Stakeholder management
- Customer service
- Events & exhibitions
- UK & international logistics
- NHS governance & SFIs
- Excel reporting
- Document control
- Microsoft Excel including Pivot Tables, VLOOKUP, spend analysis, dashboards, trackers and supplier comparisons; Word, Outlook, Teams and PowerPoint
- Procurement and business systems include Oracle, Atamis/Bravo, GHX Nexus, Integra, NHS Supply Chain, e-tendering platforms, ISFE2 and CTM
Certification
- TPP Certification Module – NHS Arden & GEM (2025)
- Negotiation Skills Certificate – UHB NHS Trust
- Communication Skills Certificate – UHB NHS Trust
EDUCATION & PROFESSIONAL DEVELOPMENT
- TPP Certification Module – NHS Arden & GEM (2025)
- Negotiation Skills Certificate – UHB NHS Trust
- Communication Skills Certificate – UHB NHS Trust
Timeline
Office Administrator & Executive Assistant
Nupsala Ltd
07.2026 - 10.2026
Transactional Procurement Assistant
NHS Arden & Greater East Midlands CSU
06.2024 - 05.2026
Strategic Buyer
Manchester University NHS Foundation Trust
10.2023 - 06.2024
Procurement E-Commerce Officer
Manchester University NHS Foundation Trust
12.2021 - 10.2023
Procurement Buyer
University Hospitals Birmingham
05.2005 - 12.2021
Sales Order Processor / Customer Services
Sola Optical UK Ltd
02.1997 - 05.2005
Customer Service Advisor
Legal Services Commission
07.1995 - 02.1997