Bala Subramanyam Pendala

Transformational technology leader with 18 years of experience in delivering business-critical applications across banking, mortgage, payments, retail, and financial services. Led large-scale engineering teams and drove platform modernisation, enhancing mortgage sales through innovative technology solutions. Expert in managing complex application portfolios and global teams, delivering strategic initiatives that improve operational resilience, service availability, and customer experience.

• Bala has around 18 plus years of experience in IT industry of which around 7 years of experience at onsite (UK) which includes Project Management, Software development expertise in design & solution in Mortgages and Payments
• Excellent stake holder management
• Engineering Leadership & Team Management
• Stakeholder Management
• Experience in working UK Mortgage Industry
• Managed Multiple SQL migration projects for UK Banks.
• Experience in delivering large scale projects from requirements to Delivery

• Define and Manage SLA's, goals and deliverables which supported business goals in collaboration with senior management and various stakeholders
• Implemented and streamlined Support Process including Change Management Template and agreed/finnalised the process with Client IT Managers
• Effectively communicate project expectations to teams and stakeholders in a timely and clear fashion
• Estimate resources requirements and participants needed to achieve project goals
• Set and continually manage project expectations with teams and other stakeholders
• Delegate tasks and responsibilities to appropriate team or individual
• Identify and resolve issues and conflicts within the project team
• Identify and manage project dependencies and critical path/risk. Escalate to top management as and when required
• Proactively manage changes in project scope, identify potential crises and devise contingency plans.
• Coach, mentor, motivate and manage project team and influence them to take positive action and accountability for their assigned work by way of daily Stand-up meetings & catch-up with a coffee
• Adherence to quality process and ensuring quality compliance as per organization quality policy and providing on-time weekly & monthly status reporting to senior management.
• Support team in planning & preparing documents related to process & project technical docs
• Trained team in required technologies
• Endow with monthly status report to the client and participate in review meetings
• Govern quarterly Cost Planning and communicate to the Customer Relationship Manager
• Provide support in Interviewing and recruiting associates
• Engage in quarterly Audits conducted by the Quality Team.
• Conducting Audits for Projects in other Accounts.

• Offshore Coordinator:
• Administering the application maintenance & support engagement from offshore development centre/Onshore
• Planning and coordinating for development activities and status reporting on weekly basis to Onsite co-ordinator and Client
• Responsible for Review SLA's
• Automation / SIP
• Onshore Coordinator:
• Stake holder management
• Representing client as a member for UK Faster Payments council
• Representing / leading Payments Maturity program from support point of view
• Project Leader:
• Managed a team of 30 TM1 and Bizagi Resource to support Financial planning applications .
• Streamlined Quality process & ticketing system for Support & Major Enhancements.
• Prepared help document on ticketing system to Business Users and stream-lined the Support flow.
• Analysed Business needs and provided customised solution for Financial planning activities such as APEX , CAPEX.
• Managing SI project worth of $4 million on Commercial data lake project for a pharma organization.
• Achieved 15% minimum savings through various Initiatives/Automations in both support and SI projects.

• At Accenture
• Project NBS-UK, Mortgage Sales and Originations (SI project)
• Technologies .net
• Period Sep '2024 – Till date
• Team Size 100+
• Role Onshore Delivery Manager for Banking client on mortgages, Devops, Testing and Environment Services.
• Project TSB, MSO 2 , Mortgage Servicing platform (SI project)
• Technologies Mainframes , .net , SQL , Oracle
• Period Dec '2020 – Sep 2024
• Team Size 50+
• Role Offshore Delivery Manager for Banking client on mortgages , Devops, release manager
• Project TAKEDA, UAMS -COMMERCIAL Datalake Project(SI project)
• Technologies DataBricks , Informatica BDM, IICS , AWS
• Period Jan '2020 – Nov 2020
• Team Size 40+
• Role Offshore Delivery Manager for GEM region , Managed $4 Million Stake holder communication.
• Managing team of 40 people (Testing /ETL develops /Data modelers ) Participating in weekly Governance meetings.
• Project TAKEDA, UAMS -Finance applications
• Technologies TM1, Bizagi, Informatica PowerCentre
• Period June '18 – Dec '19
• Team Size 30+
• Role Offshore Service manager - Support and Enhancement
• Responsibility Setting up team from recruitment to Delivery (including Transition) Implemented and streamlined Support Process Change Management Template prepared and finalised the process Prepare Weekly Status report and share with Client /Managers Plan/assign activities to team and manage production release process Develop enhancement Helping Client in SOX audit
• Business Project NBS Payments and Mortgages (UK)
• Technology/Tools Used MS-SQL Server, Biztalk, SSIS
• Period Jan '12 – Jun '18
• Role Team Lead, onshore Coordinator, Onshore SDM, Offshore Delivery manager
• Responsibility Leading Application support for Payments and Mortgages SME for Biztalk and SSIS Payments SME (Faster Payments, BACS, CHAPS and SWIFT) Leading Payments Maturity program Leading mortgage Resiliency Program Offshore Service Delivery manager (Jan -17 to June 2018)
• Project WHSmith Direct (UK)
• Technology/Tools Used MS-SQL Server, Biztalk, SSIS , Commerce Server
• Period Apr '07 – Jun '12
• Team Size 10
• Role Teamlead, onshore Coordinator, Onshore SDM, Offshore Delivery manager
• Responsibility Leading Application support for Payments and Mortgages SME for Biztalk and SSIS SQL Performance tuning BizTalk Performance Tuning
• Project HP Case Exchange (Global)
• Technology/Tools Used MS-SQL Server, Biztalk
• Period Sep '05 – Apr '07
• Team Size 4
• Role BizTalk Developer
• Responsibility Develop Integration between Customer Ticket Tracking System with OVSD SME for Biztalk OVSD SME