Summary
Overview
Work History
Education
Skills
Timeline
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Bala Sravya Thumma

Cardiff

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Care Representative

Ocado
05.2022 - 08.2023
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Maintained and managed customer files and databases.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Generated weekly and monthly reports to highlight customer service performance and measure milestones.
  • Maintained up-to-date knowledge of product and service changes.

Customer Service Executive

ICICI Bank
06.2019 - 12.2021
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
  • Informed customers of upcoming promotions and deals to boost sales.

Education

Master of Science - Advanced Computer Science

Cardiff Metropolitan University
Cardiff
06.2023

MBA - Business Analytics

Satavahana University
Karimnagar , India
05.2021

Skills

  • Customer Relationship Management
  • Microsoft Office
  • Order and Refund Processing
  • Interpersonal skills

Timeline

Customer Care Representative

Ocado
05.2022 - 08.2023

Customer Service Executive

ICICI Bank
06.2019 - 12.2021

Master of Science - Advanced Computer Science

Cardiff Metropolitan University

MBA - Business Analytics

Satavahana University

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Bala Sravya Thumma