Bala Sravya Thumma
Cardiff
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Ocado
05.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Master of Science - Advanced Computer Science
Cardiff Metropolitan University
Cardiff07.2023
MBA - Business Analytics
Satavahana University
Karimnagar , India05.2021
Skills
- Promotional Support
- Multi-Line Telephone Operation
- Account Management
- Microsoft PowerPoint
- Microsoft Word
- Data Evaluation
- Document and Records Management
- Quality Control
Languages
English
Proficient
C2
Timeline
Customer Service Representative
Ocado
05.2022 - 08.2023
Master of Science - Advanced Computer Science
Cardiff Metropolitan University
MBA - Business Analytics
Satavahana University
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